The role of pure and quasi-moderators in services: An empirical investigation of ongoing customer-service-provider relationships

Journal of Retailing and Consumer Services

Volumn 10, Issue 4, 2003, Pages 253-262

  Sharma, Neeru ^a  

^a Found for Organisational Res/Educ   (India)

Author keywords

Alternative attractiveness; Relationship commitment; Service satisfaction; Switching cost; Trust

Indexed keywords

FINANCIAL SERVICES;

EID: 0038648567     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0969-6989(02)00020-6     Document Type: Article

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