To look or book: An examination of consumers' apprehensiveness toward internet use

Journal of Travel Research

Volumn 41, Issue 3, 2003, Pages 256-264

  Susskind, Alex M ^a   Bonn, Mark A ^b   Dev, Chekitan S ^a  

^a Cornell University ^*  (United States)

^b FLORIDA STATE UNIVERSITY   (United States)

Author keywords

Innovation resistance; Internet apprehension; Internet consumerism

Indexed keywords

INTERNET; TECHNOLOGY ADOPTION;

EID: 0037302333     PISSN: 00472875     EISSN: None     Source Type: Journal    
DOI: 10.1177/0047287502239033     Document Type: Article

References (32)

1. Alba, Joseph, John Lynch, Barton Weitz, Chris Janiszewski, Richard Lutz, Alan Sawyer, and Stacy Wood (1997). "Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Market Places." Journal of Marketing, 61 (July): 38-53.
2. Allen, Mike, and John Bourhis (1996). "The Relationship of Communication Apprehension to Communication Behavior: A Meta-Analysis." Communication Quarterly, 44: 214-26.
3. Bonn, Mark A., H. Leslie Furr, and Alex M. Susskind (1999). "Predicting a Behavioral Profile for Pleasure Travelers on the Basis of Internet Use Segmentation." Journal of Travel Research, 37 (May): 333-40.
4. Boorom, Michael L., Jerry R. Goolsby, and Rosemary P. Ramsey (1998). "Relational Communication Traits and Their Effect on Adaptiveness and Sales Performance." Journal of the Academy of Marketing Science, 26: 16-30.
5. Canedy, Dana (1999). "Need Asparagus? Just Click It." New York Times, September 10, C1, C18.
6. Carlson, Robert E., and Donald G. Wright (1993). "Computer Anxiety and Communication Apprehension: Relationship and Introductory College Course Effects." Journal of Computing Research, 9: 329-38.
7. Cartellieri, Caroline, Andrew J. Parsons, Varsha Rao, and Michael P. Zeisser (1997). "The Real Impact of Internet Advertising." McKinsey Quarterly, 34 (3): 44-62.
8. Daly, John A. (1978). "Communication Apprehension and Behavior: Applying a Multiple Act Criteria." Human Communication Research, 4: 208-16.
9. Deighton, John (1997). "Commentary on 'Exploring the Implications of the Internet for Consumer Marketing." Journal of the Academy of Marketing Science, 25: 347-60.
10. Duncan, Tom, and Sandra E. Moriarty (1998). "A Communication-Based Marketing Model for Managing Relationships." Journal of Marketing, 62: 1-13.
11. Fodness, D., and B. Murray (1998). "A Typology of Tourist Information Search Strategies." Journal of Travel Research, 37 (November): 108-19.
12. Hagel, John III, and A. M. Sacconaghi Jr. (1996). "Who Will Benefit from Virtual Information?" McKinsey Quarterly, 33: 22-37.
13. Hagel, John III, and Marc Singer (1999). "Unbondling the Corporation." Harvard Business Review, 36 (March-April): 133-41.
14. Hamilton, Mark A., and John E. Hunter (1988). "Confirmatory Factor Analysis: A Program in Basica." Unpublished manuscript. University of Connecticut, Storrs.
15. Hoffman, Donna L., and Thomas P. Novak (1996). "Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations." Journal of Marketing 60 (July): 50-68.
16. Hotelrooms.com (2001). The Global One-Stop Hotel Super Site-Cures the Travel Info Overdose with Simplified, Direct Access. PRNNewswire, New York. Retrieved June 19, 2001, from http://www. Hotelrooms. com/.
17. Hunter, John E., and David W. Gerbing (1982). "Unidimensional Measurement, Second Order Factor Analysis, and Causal Models." In Research in Organizational Behavior, vol. 4, edited by B. M. Staw and L. L. Cummings, Greenwich, CT: JAI, pp. 267-320.
18. Jarvenpaa, Sirkka, and Peter A. Todd (1997). "Is There a Future for Retailing on the Internet?" In Electronic Marketing and the Consumer, edited by Robert A. Peterson. Thousand Oaks, CA: Sage, pp. 139-54.
19. Kierzkowski, Alexa, Shayne McQuade, Robert Waitman, and Michael Zeisser (1996). "Marketing to the Digital Consumer." McKinsey Quarterly, 33: 4-21.
20. McCroskey, James C. (1970). "Measures of Communication-Bound Anxiety." Speech Monographs, 37: 269-77.
21. McCroskey, James C. (1977). "Oral Communication Apprehension: A Summary of Recent Theory and Research." Human Communication Research, 4: 78-96.
22. McCroskey, James C. (1978). "Validity of the PRCA as an Index of Oral Communication Apprehension." Communication Monographs, 45: 192-203.
23. Parks, Malcolm, R. (1980). "A Test of the Cross-Situational Consistency of Communication Apprehension." Communication Monographs, 47: 220-32.
24. Pastore, Michael (2000). Cost Savings Draw Consumers to Online Travel. Retrieved from http://cyberatlas.internet.com/markets/travel/article/ 0,,60713781,00.html.
25. Pate, Larry E., and George E. Merker (1978). "Communication Apprehension: Implications for Management and Organizational Behavior." Journal of Management, 4: 107-19.
26. Ram, S. (1987). "A Model of Innovation Resistance." Advances in Consumer Research, 14: 208-12.
27. Ram, S. (1989). "Successful Innovation Strategies to Reduce Consumer Resistance: An Empirical Test." Journal of Product Innovation Management, 6: 20-34.
28. Rogers, Everett, M. (1976). "New Product Adoption and Diffusion." Journal of Consumer Research, 2: 290-301.
29. Sarkar, M. B., B. Butler, and C. Steinfield (1998). "Cybermediaries in the Electronic Marketspace: Towards Theory Building." Journal of Business Research, 41: 215-21.
30. Sheth, Jagdish N. (1981). "Psychology of Innovation Resistance: The Less Developed Concept (LDC) in Diffusion Research." Research in Marketing, 4: 273-82.
31. Steinfield, Charles, Robert Kraut, and Alice Chan (1998). "The Impact of Interorganizational Networks on Buyer-Seller Relationships." In Doing Business Electronically: A Global Perspective of Electronic Commerce, by C. T. Romm and F. Sudweeks. London: Springer-Verlag, pp. 7-26.
32. Weber, Karin, and Wesley S. Roehl (1999). "Profiling People Searching for and Purchasing Travel Products on the World Wide Web." Journal of Travel Research, 37 (3): 291-98.