SME marketing management competencies

International Business Review

Volumn 9, Issue 3, 2000, Pages 363-382

  Carson, David ^a   Gilmore, Audrey ^a  

^a UNIVERSITY OF ULSTER   (United Kingdom)

Author keywords

Communication; Decision making; Experience; Experiential learning; Judgement; Knowledge; Management competencies; Marketing competencies

Indexed keywords

EID: 0034196375     PISSN: 09695931     EISSN: None     Source Type: Journal    
DOI: 10.1016/s0969-5931(00)00006-8     Document Type: Article

References (61)

1. Albanese, R. (1989). Competency-based management education. Journal of Management Development, 8 (2), 66-70.
2. Argyris, C. (1974). Theory in Practice: Increasing Professional Effectiveness. San Francisco: Jossey-Bass.
3. Argyris, C. (1982). Reasoning, Learning and Action. San Francisco: Jossey-Bass.
4. Argyris, C., & Schon, D. (1978). Organisational Learning: A Theory of Action Perspective. Reading, MA: Addison-Wesley.
5. Barkham, R., Gudgin, G., Hart, M., & Hanvey, E. (1996). The Determinants of Small Firm Growth: An Inter-regional Study in the United Kingdom 1986-90. London: Kingsley.
6. Boam, R., & Sparrow, P. (1992). Designing and Achieving Competency. London: McGraw-Hill.
7. Boyatzis, R. E. (1982). The Competent Manager. A Model for Effective Performance. New York: John Wiley and Sons.
8. Buchanon, D., & Boddy, D. (1992). The Expertise of the Change Agent. Public Performance and Backstage Activity. New York: Prentice Hall.
9. Carson, D. (1990). Some exploratory models for assessing small firms' marketing performance (a qualitative approach). European Journal of Marketing, 24 (11), 1-51.
10. Carson, D., & Grant, K. (1997). SME marketing competencies: A definition and some empirical evidence. Paper presented at the Marketing and Entrepreneurship Symposium, Chicago, August.
11. Carson, D., & Hill, J. (1992). Marketing education for entrepreneurs. Proceedings of the International Council for Small Business 37th World Conference, Toronto, June, pp. 607-631.
12. Colloff, S., & Goodge, P. (1990). The open track to elite status. Personnel Management, 22 (11), 50-53.
13. Cunningham, A. C. (1999). Confessions of a reflective practitioner: Meeting the challenges of marketing's destruction. European Journal of Marketing, 33 (7-8), 685-697.
14. Dewey, J. (1938). Experience and Education. Kappa Delta Pi Lecture Series later published by Collier Books, New York (1963).
15. Fayol, H. (1949). General and Industrial Management. London: Pitman.
16. Foy, N. (1977). Action Learning Comes to Industry. Harvard Business Review September/October, pp. 158-168.
17. Gilmore, A. (1998). Services marketing management competencies: A ferry company example. International Journal of Service Industry Management, 9 (1), 74-92.
18. Gilmore, A., & Carson, D. (1996). Management competencies for services marketing. Journal of Services Marketing, 10 (3), 39-57.
19. Greatrix, J., & Philips, P. (1989). Oiling the wheels of competence. Personnel Management, 21 (8), 36-39.
20. Katz, R. L. (1974). reprinted from 1955 Skills of an effective administrator. Harvard Business Review, 24 (5), 90-102.
21. Klemp, G.O. Jr. (1980). The assessment of occupational competence. Report to the National Institute of Education, Washington, D.C. cited in Boyatzis, R.E. (1982). The Competent Manager. A Model for Effective Performance. New York: John Wiley and Sons.
22. Knowles, M. S. (1970). The Modern Practice of Adult Education: Andragogy vs Pedagogy. New York: Association Press.
23. Kolb, D. A. (1984). Experiential Learning. Experience as the Source of Learning and Development. Englewood Cliffs: Prentice Hall.
24. Koontz, H., O'Donnell, C., & Weinrich, H. (1984). Management. New York: McGraw-Hill.
25. Leavitt, H. J. (1989). Educating our MBAs: On teaching what we haven't taught! California Management Review, 31 (3), 38-50.
26. Lewin, K. (1951). Field Theory in Social Sciences. New York: Harper and Row.
27. Livingston, J. S. (1971). Myth of the Well Educated Manager. Harvard Business Review January/February, pp. 79-89.
28. Margerison, C. J. (1988). Action learning and excellence in management development. Journal of Management Development, 7, 3-53.
29. McGill, I., & Beaty, L. (1992). Action Learning: A Practitioner's Guide. London: Kogan Page.
30. Middleton, B., & Long, G. (1990). Marketing skills: Critical issues in marketing education and training. Journal of Marketing Management, 5 (3), 325-342.
31. Mintzberg, H. (1970). Structured observation as a method to study managerial work. The Journal of Management Studies, February, 87-104.
32. Mintzberg, H. (1973). The Nature of Managerial Work. New York: Harper and Row.
33. Mintzberg, H. (1979). An emerging strategy of 'direct' research. Administrative Science Quarterly, 24, 582-589.
34. Mintzberg, H. (1983). Structure in Fives: Designing Effective Organisations. Englewood Cliffs: Prentice Hall.
35. Pedler, M. (1983). Action Learning in Practice. Aldershot, England: Gower.
36. Pedler, M., Burgoyne, J., & Boydell, T. (1986). A Manager's Guide to Self Development. (2nd Ed.). London: McGraw-Hill.
37. Pedler, M., Burgoyne, J., & Boydell, T. (1991). The Learning Company: A Strategy for Sustainable Development. Maidenhead: McGraw-Hill.
38. Piaget, J. (1970). Genetic Epistemology. New York: Columbia University Press.
39. Pavett, C. M., & Lau, A. W. (1983). Managerial work: The influence of hierarchical level and functional specialty. Academy of Management Journal, 26 (1), 170-177.
40. Peters, T., & Quinn, R. (1988). Beyond Rational Management: Mastering the Paradoxes and Competing Demands of High Performance. New York: Jossey Bass.
41. Raelin, J.A. (1995) Reformulating Management Education: Professional Education, Action Learning and Beyond, Selections, Autumn, GMAC.
42. Revans, R. (1966). The Theory of Practice in Management. London: McDonald.
43. Revans, R. (1971). Developing Effective Managers. London: Longman.
44. Revans, R. (1976). Action learning - A managerial development programme. Personnel Review, 1, 36-44.
45. Revans, R. (1980). Action Learning. London: Blond & Briggs.
46. Revans, R. (1982). The Origins of Action Learning. London: Chartwell Bratt.
47. Revans, R. (1983). ABC of Action Learning. London: Chartwell Bratt.
48. Scase, R., & Goffee, R. (1980). The Real World of the Business Owner. London: Croom Helm.
49. Schein, E. H. (1987). The Clinical Perspective in Fieldwork. Newbury Park: Sage.
50. Schon, D. (1983). The Reflective Practitioner. New York: Basic Books.
51. Schon, D. (1987). Educating the Reflective Practitioner: Towards a New Design for Teaching and Learning in the Professions. San Francisco: Jossey-Bass.
52. Schon, D. (1991). The Reflective Turn. New York: Teacher College Press.
53. Smith, S. D., Pell, C., Jones, P., Sloman, M., & Blacknell, A. (1989). Management Challenge for the 1990s: The Current Education, Training and Development Debate. Sheffield: Sheffield Training Agency.
54. Snell, R. S. (1992). Experiential learning at work: Why can't it be painless? Personnel Review, 21 (4), 12-26.
55. Tichy, N., & Charan, R. (1991). Speed, simplicity and self-confidence: An interview with Jack Welsh. In Managers as Leaders. Boston: Harvard Business Review Classic.
56. Wills, G. (1981). Continuing Studies for Managers. Bradford: MCB.
57. Wills, G. (1993). Your Enterprise School of Management. Bradford: MCB.
58. Whetton, D. A., & Cameron, K. S. (1984). Developing Management Skills. Glenview, IL: Scott, Foresman and Company.
59. Wrapp, H. E. (1967). Good managers don't make policy decisions. Harvard Business Review, 45 (5), 26-31.
60. Yau, W. S. L., & Sculli, D. (1990). Managerial traits and skills. Journal of Management Development, 9 (6), 32-40.
61. Zuber-Skerritt, O. (1992). Professional Development in Higher Educations: A Theoretical Framework for Action Research. London: Kogan Page.