Measuring patient satisfaction in healthcare organizations: qualitative and quantitative approaches.

Best practices and benchmarking in healthcare : a practical journal for clinical and management application

Volumn 2, Issue 6, 1997, Pages 227-239

  Fottler, M D ^a   Ford, R C ^a   Bach, S A ^a  

^a UNIVERSITY OF ALABAMA AT BIRMINGHAM   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EPIDEMIOLOGY; HEALTH SERVICES RESEARCH; HUMAN; INFORMATION PROCESSING; METHODOLOGY; OUTCOME ASSESSMENT; PATIENT SATISFACTION; PERSONNEL MANAGEMENT; QUESTIONNAIRE; REVIEW; UNITED STATES;

FOCUS GROUPS; HEALTH CARE SURVEYS; HEALTH SERVICES RESEARCH; HUMANS; MANAGEMENT QUALITY CIRCLES; OUTCOME ASSESSMENT (HEALTH CARE); PATIENT SATISFACTION; QUESTIONNAIRES; RESEARCH DESIGN; UNITED STATES;

EID: 0031262113     PISSN: 10850635     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (37)