Charting Patient Satisfaction: Tracking the effects of patient satisfaction efforts with control charts will add value to your business strategy

Marketing Health Services

Volumn 17, Issue 2, 1997, Pages 22-29

  Bell, R ^a   Krivich, M J ^a   Boyd, M S ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

DOCTOR PATIENT RELATION; HOSPITAL MANAGEMENT; MEASUREMENT; MEDICAL DECISION MAKING; NURSING; PATIENT INFORMATION; PATIENT SATISFACTION; PHYSICIAN; QUALITY CONTROL; REVIEW;

DATA COLLECTION; DATA INTERPRETATION, STATISTICAL; ECONOMIC COMPETITION; HEALTH CARE SURVEYS; HUMANS; NURSING SERVICE, HOSPITAL; PATIENT SATISFACTION; PROCESS ASSESSMENT (HEALTH CARE); QUESTIONNAIRES; TOTAL QUALITY MANAGEMENT; UNITED STATES;

EID: 0031424727     PISSN: 10941304     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (18)