Talking about the problem: A content analysis of pre-search interviews

Information Research

Volumn 10, Issue 1, 2004, Pages

  Wilson, T D ^a,b,c  

^a UNIVERSITY OF BORÅS   (Sweden)

^b UNIVERSITY OF LEEDS   (United Kingdom)

^c Universite de Leeds   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 9744249382     PISSN: 13681613     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Conference Paper

References (43)

1. Abels, E. (1996). The e-mail reference interview. RQ, 35(3), 345-358.
2. Bagga, A., Zadrozny, W., and Pustejovsky, J. (1999). Semantics and complexity of question answering systems: towards a Moore's Law for natural language engineering. In Proceedings of the 1999 AAAI Fall Symposium on Question Answering Systems. (pp. 1-10) North Falmouth, MA: American Association for Artificial Intelligence. (Technical Report FS-99-02)
3. Belkin, N.J., Oddy, R.N., & Brooks, H.M. (1982). ASK for information retrieval: Part I. Background and theory. Journal of Documentation, 38(2), 61-71.
4. Belkin, N.J., Oddy, R.N., & Brooks, H.M. (1982). ASK for information retrieval: Part II. Results of a design study. Journal of Documentation, 38(3), 145-164.
5. Burton, P. (1990). Accuracy of information provision: the need for client-centered service. Journal of Academic Librarianship, 22(4), 201-215.
6. Byström, K. (2002) Information and information sources in tasks of varying complexity. Journal of the American Society for Information Science and Technology, 53(7), 581-591.
7. Byström, K. & Järvelin, K. (1995). Task complexity affects information seeking and use. Information Processing & Management, 31(2), 191-213.
8. CACUL Symposium on the Reference Interview (1979). The reference interview: proceedings of the CACUL Symposium on the Reference Interview, held at the Annual Conference of the Canadian Library Association, Montreal, P.Q., June 9 to 15, 1977. Ottawa: Canadian Library Association.
9. Chan, H. C., Tan, B. and Wei, K. (1999). Three important determinants of user performance for database retrieval. International Journal of Human-Computer Studies, 51, 895-918.
10. Chatman, E.A. (1987). The information world of low-skilled workers. Library and Information Science Research, 9(4), 265-283.
11. Dewdney, P. (1988). The effective reference interview. Canadian Library Journal, 45(3), 183-184.
12. Dewdney, P., and Michell, G. (1996). Oranges and peaches: understanding communication accidents in the reference interview. RQ, 35(4): 520-523, 526-536.
13. Ellis, D. (1989). A behavioural approach to information retrieval design. Journal of Documentation, 45(3), 171-212.
14. Ellis, D., Wilson, T.D., Ford, N., Foster, A., Lam, H.M., Burton, R., & Spink, A. (2002). Information seeking and mediated searching: Part 5. User-intermediary interaction. Journal of the American Society for Information Science and Technology, 53(11), 883-893.
15. Giannini, T. (1999). Rethinking the reference interview - from interpersonal communication to online information process. In Knowledge: creation, organization and use. Proceedings of the ASIS Annual Meeting. vol. 36, (pp. 373-80). Washington, DC: American Society for Information Science and Technology.
16. Hauptman, R. (1987). The myth of the reference interview. In B. Katz & R. Fraley (Eds.), Reference services today: from interview to burnout. (pp. 47-52). Binghamton, NY: Haworth Press.
17. Heinström, J. (2003). Five personality dimensions and their influence on information behaviour. Information Research, 9(1) paper 165. Retrieved 27 December, 2003 from http://informationr.net/ir/9-1/paper165.html
18. Huotari, M-L., and Wilson, T.D. (1996). The value chain, critical success factors and company information needs in two Finnish companies. In P. Ingwersen & N.O. Pors (Eds.), Information science: integration in perspective. (pp. 311-323). Copenhagen: The Royal School of Librarianship.
19. Janes, J. and Hill, C. (2002). Finger on the pulse. Reference and User Services Quarterly, 42(1), 54-65.
20. Jennerich, E.Z. (1987). The reference interview as a creative art. Littleton, CO: Libraries Unlimited.
21. Krippendorf, K. (1980). Content analysis: an introduction to its methodology. Beverly Hills, CA: Sage Publications.
22. Kuhlthau, C. C. (1994). Seeking meaning: a process approach to library and information services. Norwood, NJ: Ablex Publishing.
23. Markey, K. (1981). Levels of question formulation in negotiation of information need during the online pre-search interview: a proposed model. Information Processing & Management, 17(5), 215-225.
24. Martin, K. (2001). Analysis of remote reference correspondence at a large academic manuscripts collection. American Archivist, 64(1), 17-42.
25. Mokros, H.B., Mullins, L.S., & Saracevic, T. (1995). Practice and personhood in professional interaction: social identities and information needs. Library and Information Science Research, 17(3), 237-257.
26. Pennanen, M. & Vakkari, P. (2003). Students' conceptual structure, search process, and outcome while preparing a research proposal: a longitudinal case study. Journal of the American Society for Information Science and Technology, 54(8), 759-770.
27. Radford, M.L. (1996) Communication theory applied to the reference encounter: An analysis of critical incidents. Library Quarterly, 66(2), 123-137.
28. Radford, M.L. (1998) Approach or avoidance? The role of nonverbal communication in the academic library user's decision to initiate a reference encounter. Library Trends, 46(4), 699-717.
29. Ross, C.S., Nilsen, K., and Dewdney, P. (2000) Conducting the reference interview: a how-to-do-it manual for librarians. New York, NY; London: Neal-Schuman.
30. Saracevic, T., Spink, A. & Wu, M-M. (1997). Users and intermediaries in information retrieval: what are they talking about? In Anthony Jameson, Cécile Paris, and Carlo Tasso (Eds.), User Modeling: Proceedings of the Sixth International Conference, UM97. (pp. 43-54). New York, NY: Springer. Retrieved 20 May, 2004 from http://wwwis.win.tue.nl:8080/2ID10/Resources/users- and-intermediaries.pdf
31. Savolainen, R. (1999). Seeking and using information from the Internet. The context of non-work use. In T. D. Wilson & D. K. Allen (Eds.), Exploring the contexts of information behaviour: Proceedings of the 2nd International Conference on Information Seeking in Context, August 12-15, 1998. Sheffield, UK. (pp. 356-370.). London: Taylor Graham.
32. Solomon, P. (1997). Conversation in information-seeking contexts: a test of an analytical framework. Library & Information Science Research, 19(3), 217-248.
33. Spink, A. and Xu, J.L. (2000). Selected results from a large study of Web searching: the Excite study. Information Research, 6(1), paper90. Retrieved 6 January, 2003 from http://informationr.net/ir/6-1/paper90.html
34. Spink, A., Bateman, J. and Jansen, B.J. (1998). Searching heterogeneous collections on the Web: behaviour of Excite users. Information Research, 4(2), paper 53. Retrieved 6 January, 2003 from http://informationr.net/ir/4-2/paper53. html
35. Taylor, R.S. (1962). The process of asking questions. American Documentation, 13(4), 391-396.
36. Taylor, R.S. (1968). Question-negotiation and information-seeking in libraries. College & Research Libraries, 29(3), 178-194.
37. Tibbo, H.R. (1995). Interviewing techniques for remote reference: electronic versus traditional environments. American Archivist, 58(3), 294-310.
38. Vakkari, P. (1999). Task complexity, information types, search strategies and relevance: integrating studies on information seeking and retrieval. In T. D. Wilson & D. K. Allen (Eds.), Exploring the contexts of information behaviour: Proceedings of the 2nd International Conference on Information Seeking in Context, August 12-15, 1998. Sheffield, UK. (pp. 35-54). London: Taylor Graham.
39. Weber, R. P. (1990). Basic content analysis (2nd ed.). Newbury Park, CA: Sage Publications.
40. Wilson, T. D. (1999). Models in information behaviour research. Journal of Documentation, 55(3), 249-270.
41. Wilson, T.D., Ellis, D., Ford, N. & Foster, A. (1999). Uncertainty in information seeking. Final report to the British Library Research and Innovation Centre/Library and Information Commission on a research project carried out at the Department of Information Studies, University of Sheffield. Sheffield: University of Sheffield, Department of Information Studies for the British Library Board. Retrieved 27 December, 2003 from http://informationr.net/ tdw/publ/unis/
42. Wu, M.M., & Liu, Y.L.I. (2003). Intermediary's information seeking, inquiring minds, and elicitation styles. Journal of the American Society for Information Science and Technology, 54(12), 1117-1133.
43. Xie, H. (2000). Shifts of interactive intentions and information-seeking strategies in interactive information retrieval. Journal of the American Society for Information Science and Technology, 51(9), 841-857.