Analysis of remote reference correspondence at a large academic manuscripts collection

American Archivist

Volumn 64, Issue 1, 2001, Pages 17-42

  Martin, Kristin E ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 2642550090     PISSN: 03609081     EISSN: None     Source Type: Journal    
DOI: 10.17723/aarc.64.1.g224234uv117734p     Document Type: Article

References (38)

1. William J. Maher, "The Use of User Studies," Midwestern Archivist 9, no. 1 (1986): 15.
2. The web site for the Manuscripts Department at UNC is.
3. Manuscripts Department, University of North Carolina at Chapel Hill, Annual Report, 1998-1999 (Chapel Hill: University of North Carolina, 1999), available at.
4. Manuscripts Department, University of North Carolina at Chapel Hill, Annual Report, 1999-2000 (Chapel Hill: University of North Carolina, 1999), available at.
5. Robert S. Taylor, "Question Negotiation and Information-Seeking in Libraries," College and Research Libraries 29 (May 1968): 182.
6. T. D. Wilson, "Models in Information Behaviour Research," Journal of Documentation 55 (June 1999): 256.
7. Brenda Dervin, "An Overview of Sense-Making Research: Concepts, Methods, and Results" (Paper presented at the Annual Meeting of the International Communication Association, Dallas Tex., May, 1983), available at.
8. Nicholas J. Belkin, "Anomalous States of Knowledge as a Basis for Information Retrieval," Canadian Journal of Information Science 5 (May 1980): 135.
9. Carol Collier Kuhlthau, Seeking Meaning. A Process Approach to Library and Information Services. (Norwood: N.J.: Ablex Publishing, 1993): 35-43.
10. Wilson, "Models in Information Behaviour Research," 254.
11. Carol Collier Kuhlthau, "Inside the Search Process: Information Seeking from the User's Perspective," Journal of the American Society of Information Science 42 (June 1991): 368.
12. Mary J. Culnan, "The Dimensions of Perceived Accessibility to Information: Implications for the Delivery of Information Systems and Services," Journal of the American Society for Information Science 36 (September 1985): 302-308.
13. Some examples of user studies include: Frederic Miller, "Use Appraisal and Research: A Case Study of Social Historians," American Archivist 49 (Fall 1986): 371-92;
14. Nancy McCall and Lisa A. Mix, "Scholarly Returns: Patterns of Research in a Medical Archives," Archivaria 41 (Spring 1996): 159-87;
15. Jacqueline Goggin, "The Indirect Approach: A Study of Scholarly Users of Black and Women's Organizational Records in the Library of Congress Manuscripts Division," Midwestern Archivist 9, no. 1 (1986): 57-67.
16. Paul Conway, Partners in Research: Improving Access to the Nation's Archive (Pittsburgh: Archives & Museum Informatics, 1994).
17. Conway, Partners in Research, 64-65, 70.
18. Megan Philips, "Usage Patterns for Holdings Information Sources at the University of North Carolina at Chapel Hill Manuscripts Department" (master's thesis, University of North Carolina at Chapel Hill, 1997), 25-30.
19. Kathleen Feeney, "Retrieval of Archival Finding Aids Using World-Wide-Web Search Engines," American Archivist 62 (Fall 1999): 206-28.
20. Helen R. Tibbo and Lokman I. Meho, "Finding Finding Aids on the World Wide Web," American Archivist 64 (Spring/Summer 2001): 61-77.
21. Thomas J. Ruller, "Open All Night: Using the Internet to Improve Access to Archives," Reference Librarian 56 (1997): 161-70.
22. James Edward Cross, "Archival Reference: State of the Art," Reference Librarian, 56 (1997): 5-25.
23. Susan Malbin, "The Reference Interview in Archival Literature," College and Research Librarie 58 (January 1997): 73.
24. Sara Kiesler, Jane Siegel and Timothy W. McGuire, "Social Psychological Aspects of Computer-Mediated Communication" American Psychologist, 39 (October 1984): 1123-34.
25. Diane L. Fishman, "Managing the Virtual Reference Desk: How to Plan an Effective Reference E-mail System," Medical Reference Services Quarterly 17 (Spring 1998): 1-10.
26. Christine M. Roysdon and Laura Lee Elliott, "Electronic Integration of Library Services through a Campus-Wide Network," RQ 28 (Fall 1988): 87-88.
27. Helen R. Tibbo, "Interviewing Techniques for Remote Reference: Electronic Versus Traditional Environments," American Archivist 58 (Summer 1995): 294-310.
28. Eileen G. Abels, "The E-mail Reference Interview," RQ 35 (Spring 1996): 345-58.
29. Roysdon and Elliott, "Electronic Integration of Library Services," 89.
30. For example, see Lara Bushallow-Wilbur, Gemma De Vinney, and Fritz Whitcomb, "Electronic Mail Reference Service: A Study," RQ 35 (Spring 1996): 359-71;
31. Julie Still and Frank Campbell, "Librarian in a Box: The Use of Electronic Mail for Reference," Reference Services Review 21 (Spring 1993): 15-18.
32. Kathleen Schilling-Eccles and Joseph J. Hartzbecker, Jr., "The Use of Electronic Mail at the Reference Desk: Impact of a Computer Mediated Communication Technology on Librarian-Client Interviews," Medical Reference Services Quarterly 17 (Winter 1998): 17-27.
33. Ann Bristow, "Academic Reference Service Over Electronic Mail," College and Research Library News 53 (November 1992): 631-32, 637;
34. Ann Bristow and Mary Buechley, "Academic Reference Service Over E-mail: An Update," College and Research Library News 56 (July/August 1995): 459-62.
35. Maher, "The Use of User Studies," 20-21.
36. Richard Schrader, head of public services at the Southern Historical Collection (now-retired) interview by author, 15 March 2000.
37. Tibbo, "Interviewing Techniques for Remote Reference," 307.
38. Abels, "The E-mail Reference Interview," 357-58.