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Volumn 15, Issue 3, 2004, Pages 268-286

An economic model of product quality and IT value

Author keywords

Consumer welfare; Economic modeling; Economic value; IT investments; IT value; Productivity; Quality

Indexed keywords

ECONOMICS; INVESTMENTS; PERFORMANCE; PRODUCTIVITY; QUALITY CONTROL; SOCIAL ASPECTS;

EID: 9144254551     PISSN: 10477047     EISSN: None     Source Type: Journal    
DOI: 10.1287/isre.1040.0029     Document Type: Review
Times cited : (46)

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