Efficiency and productivity measures for high contact services

Service Industries Journal

Volumn 18, Issue 4, 1998, Pages 1-18

  Klassen, Kenneth J ^a   Russell, Randolph M ^a   Chrisman, James J ^a  

^a UNIVERSITY OF CALGARY   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

INDUSTRIAL PERFORMANCE; PRODUCTIVITY; SERVICE SECTOR;

EID: 0032437337     PISSN: 02642069     EISSN: None     Source Type: Journal    
DOI: 10.1080/02642069800000038     Document Type: Article

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