How Different Are They? A Comparison By Academic Area Of Library Use, Priorities, and Information Needs at the University of Washington

Issues in Science and Technology Librarianship

Volumn 2002, Issue 33, 2002, Pages

  Hiller, Steve ^a  

^a University of Washington Libraries   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85181206501     PISSN: None     EISSN: 10921206     Source Type: Journal    
DOI: 10.29173/istl1877     Document Type: Article

References (15)

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2. Association of Research Libraries, Office of Management Services. 1988. User surveys. Systems and Procedures Exchange Center (SPEC) Kit 148. Washington, D.C.: Association of Research Libraries.
3. Association of Research Libraries, Office of Management Services. 1984. User studies in ARL libraries. Systems and Procedures Exchange Center (SPEC) Kit 101. Washington, D.C.: Association of Research Libraries.
4. Association of Research Libraries, Office of Management Services. 1981. User surveys and evaluation of library services. Systems and Procedures Exchange Center (SPEC) Kit 71. Washington, D.C.: Association of Research Libraries.
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10. Hernon, P. and Whitman, J. 2001. Delivering satisfaction and service quality: A customer-based approach for libraries. Chicago: American Library Association.
11. Hiller, S. 2001. Assessing user needs, satisfaction and library performance at the University of Washington. Library Trends, 49 (4), Spring 2001, 605-625.
12. Hiller, S. and Self, J. 2001. A Decade of User Surveys: Utilizing a Standard Assessment Tool to Measure Library Performance. Paper presented at the 4th Northumbria International Conference on Performance Measures in Libraries and Information Services, Pittsburgh, Pennsylvania, August 2001. Conference Proceedings to be published in 2002 by the Association of Research Libraries.
13. Nitecki, D. and Franklin B. 1999. Perspectives on new measures for research libraries. Journal of Academic Librarianship, 25 (6), 484-487.
14. Talbot, D., Lowell G., and Martin, K. 1998. From the user's perspective - the UCSD libraries user survey project. Journal of Academic Librarianship, 24 (5), 357-364.
15. Van House, N., Weil N., and McClure, C. 1990. Measuring academic library performance: A practical approach. Chicago: American Library Association.