Trust in Software Outsourcing Relationships: An Analysis of Vietnamese Practitioners’ Views

10th International Conference on Evaluation and Assessment in Software Engineering, EASE 2006

Volumn , Issue , 2006, Pages

  Nguyen, Phong Thanh ^a   Ali Babar, Muhammad ^a,b   Verner, June M ^a,b  

^a UNIVERSITY OF NEW SOUTH WALES   (Australia)

^b CSIRO   (Australia)

Author keywords

managing trust relationships; software development in Vietnamese software developers; Software outsourcing

Indexed keywords

OUTSOURCING;

CULTURAL UNDERSTANDING; MANAGING TRUST RELATIONSHIP; OUTSOURCING PROJECTS; OUTSOURCING RELATIONSHIPS; SOFTWARE DEVELOPER; SOFTWARE DEVELOPMENT IN VIETNAMESE SOFTWARE DEVELOPER; SOFTWARE OUTSOURCING; TRUST RELATIONSHIP; VIET NAM; VIETNAMESE;

SOFTWARE DESIGN;

EID: 85180158319     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.14236/ewic/EASE2006.2     Document Type: Conference Paper

References (36)

1. Amoribieta, I., Bhaumik, K., Kanakamedala, K. & Parkhe, A. D. (2001) Programmers abroad: A primer on offshore software development. Mckinsey quarterly.
2. Beecham, S., Hall, T. & Rainer, A. (2003) Software process improvement problems in twelve software companies: An empirical analysis. Empirical Software Engineering, 8, 7-42.
3. Blois, K. J. (1999) Trust in Business to Business Relationships: An Evaluation of its Status. Journal of Management Studies, 36, 197-215.
4. Carmel, E. (2003a) The New Software Exporting Nations: Success Factors. Electronic Journal on Information Systems in Developing Countries, 13, 1-12.
5. Carmel, E. (2003b) Taxonomy of new software exporting nations. Electronic Journal on Information Systems in Developing Countries, 13.
6. Chidamber, S. R. (2003) An Analysis of Vietnam’s ICT and Software Services Sector. The Electronic Journal on Information Systems in Developing Countries.
7. Creed, D. & Miles, R. (1996) Trust in Organizations: A Conceptual Framework Linking Organizational Forms, Managerial Philosophies, and the Opportunity Costs of Controls. IN Kramer, R. M. & Tyler, T. R. (Eds.) Trust in organizations: frontiers of theory and research. Thousand Oaks, Calif.:, Sage Publications.
8. Deutsch, M. (1962) Cooperation and trust: Some theoretical notes. IN Jones, M. R. & Vinacke, W. E. (Eds.) Nebraska Symposium on Motivation. Lincoln, Neb. University of Nebraska Press., Lincoln, University of Nebraska Press.
9. Hagen, J. M. & Choe, S. (1998) Trust in Japanese Interfirm Relations: Institutional Sanctions Matter. The Academy of Management Review, 23, 589-600.
10. Haney, W., Russell, M., Gulek, C. & Fierros, E. (1998) Drawing on Education: Using Student drawings to promote middle school improvement. School in the Middle, 7, 38-43.
11. Hofstede, G. (1980) Motivation, Leadership, and Organization: Do American Theories Apply Abroad? Organizational Dynamics, 9, p42-63.
12. Humphrey, W. S. (1989) Managing the software process, Reading, Mass., Addison-Wesley.
13. Kanawattanachai, P. & Yoo, Y. (2002) Dynamic nature of trust in virtual teams. Journal of Strategic Information Systems, 11, 187-213.
14. Karahannas, M. V. & Jones, M. (1999) Interorganizational systems and trust in strategic alliances. Proceeding of the 20th international conference on Information Systems. Charlotte, North Carolina, United States, Association for Information Systems.
15. Kern, T. & Willcocks, L. (2000) Exploring information technology outsourcing relationships: theory and practice. Journal of Strategic Information Systems, 9, 321-350.
16. Kim, K. & Prabhakar, B. (2000) Initial trust, perceived risk, and the adoption of internet banking. Proceedings of the twenty first international conference on Information systems. Brisbane, Queensland, Australia, Association for Information Systems.
17. Kitchenham, B., Pickard, L. & Pfleeger, S. L. (1995) Case Studies for Method and Tool Evaluation. IEEE Software, 12, 52-62.
18. Kshetri, N. (2005) Structural Shifts in the Chinese Software Industry. IEEE Software, 22, 86-93.
19. Lethbridge, T. C., Sim, S. E. & Singer, J. (2005) Studying Software Engineers: Data Collection Techniques for Software Field Studies. Empirical Software Engineering, 10, 311-341.
20. Loh, L. & Venkatraman, N. (1992) Diffusion of information technology outsourcing: influence sources and the Kodak effect / Lawrence Loh and N. Venkatraman, Alfred P. Sloan School of Management, Massachusetts Institute of Technology, 1992.
21. Maria Cristina, L., Russell, L. P., Gordon, E. M. & William, L. (2004) Trust-building mechanisms utilized in outsourced IS development projects: a case study. Inf. Manage., 41, 509-528.
22. Mayer, R. C., Davis, J. H. & Schoorman, F. D. (1995) An Integrative Model of Organizational Trust. Academy of Management Review, 20, 709-734.
23. Morgan, R. M. & Hunt, S. D. (1994) The Commitment-Trust Theory of Relationship Marketing. Journal of Marketing, 58, 20-38.
24. Niazi, M., Wilson, D. & Zowghi, D. (2005) A framework for assisting the design of effective software process improvement implementation strategies. Journal of Systems and Software, 78, 204-222.
25. Nidumolu, S. R. & Goodman, S. E. (1993) Computing in India: an Asian elephant learning to dance. Commun. ACM, 36, 15-22.
26. Oza, N., Hall, T., Rainer, A. & Grey, S. (2005) Trust in Software Outsourcing Relationships: An Empirical Investigation of Indian Software Companies. 9th Int'l. conf. on Empirical Assessment in Software Engineering. Keele, UK.
27. Palvia, P. C. (1995) A Dialectic View of Information-Systems Outsourcing - Pros and Cons. Information & Management, 29, 265-275.
28. Perry, D., Sim, S. E. & Easterbrook, S. (2004) Case Studies for Software Engineers. Proc. of the 26th Int'l Conference on Software Engineering.
29. Prikladnicki, R., Audy, J. L. N. & Evaristo, R. (2003) Global software development in practice lessons learned. Software Process Improvement and Practice, 8, 267-281.
30. Rousseau, D. M., Sitkin, S. B., Burt, R. S. & Camerer, C. (1998) Not so different after all: A cross-discipline view of trust. Academy of Management Review, 23, 393-404.
31. Sabherwal, R. (1999) The role of trust in outsourced IS development projects. Communications of the ACM, 42, 80-86.
32. Sarker, S. & Sarker, S. (2000) Implementation Failure of an Integrated Software Package: A Case Study from the Far East. Hershey, Idea Group Publishing Information Technology Case Collection.
33. Seaman, C. B. (1999) Qualitative methods in empirical studies of software engineering. Software Engineering, IEEE Transactions on, 25, 557-572.
34. Terdiman, R. & Karamouzis, F. (2002) Going Offshore to Globally Source IT Services Gartner Research.
35. Yin, R. K. (2002) Case Study Research: Design and Methods, Sage Publications.
36. Zviran, M., Ahituv, N. & Armoni, A. (2001) Building outsourcing relationships across the global community: the UPS-Motorola experience. Journal of Strategic Information Systems, 10, 313-333.