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Volumn , Issue , 2014, Pages 17-28

HUMAN-COMPUTER INTERACTION FOR ELECTRONIC COMMERCE: A Program of Studies to Improve the Communication Between Customers and Online Stores

Author keywords

Electronic Commerce; Human Computer Interaction; IT Mediated Communication

Indexed keywords


EID: 85139661715     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4324/9781315703626-10     Document Type: Chapter
Times cited : (3)

References (23)
  • 3
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    • Live help systems
    • J. Ratner, Mahwah, NJ: Laurence Erlbaum Associates
    • Aberg, J., and Shahmehri, N. Live help systems. In J. Ratner (ed.), Human Factors and Web Development. Mahwah, NJ: Laurence Erlbaum Associates, 2003, pp. 287-309.
    • (2003) Human Factors and Web Development , pp. 287-309
    • Aberg, J.1    Shahmehri, N.2
  • 6
    • 1242331196 scopus 로고    scopus 로고
    • The identity crisis within the IS discipline: Defining and communicating the discipline’s core properties
    • Benbasat, I., and Zmud, R.W. The identity crisis within the IS discipline: defining and communicating the discipline’s core properties. Management Information Systems Quarterly, 27, 2 (2003), pp. 183-194.
    • (2003) Management Information Systems Quarterly , vol.27 , Issue.2 , pp. 183-194
    • Benbasat, I.1    Zmud, R.W.2
  • 7
    • 33748327613 scopus 로고    scopus 로고
    • Beliefs about Internet: Methods of elicitation and measurement
    • Capozza, D.; Falvo, R.; Robusto, E.; and Orlando, A. Beliefs about Internet: methods of elicitation and measurement. Papers on Social Representation, 12, 1 (2003), pp. 1.1-1.14.
    • (2003) Papers on Social Representation , vol.12 , Issue.1 , pp. 1.1-1.14
    • Capozza, D.1    Falvo, R.2    Robusto, E.3    Orlando, A.4
  • 9
    • 84858547324 scopus 로고    scopus 로고
    • accessed on Nov 19, 2003
    • Dukcevich, D. Lands’ End’s instant business. 2002 (available at http://www.forbes.com/2002/07/22/07221andsend.html, accessed on Nov 19, 2003).
    • (2002) Lands’ End’s instant business
    • Dukcevich, D.1
  • 13
    • 13944258992 scopus 로고    scopus 로고
    • Virtual product experience: Effects of visual and functional control on perceived diagnosticity in electronic shopping
    • Jiang, Z., and Benbasat, I. Virtual product experience: effects of visual and functional control on perceived diagnosticity in electronic shopping. Journal of Management Information Systems, 21, 3 (2005), 111-147.
    • (2005) Journal of Management Information Systems , vol.21 , Issue.3 , pp. 111-147
    • Jiang, Z.1    Benbasat, I.2
  • 18
    • 27644580722 scopus 로고    scopus 로고
    • The effects of text-to-speech voice and 3D avatars on consumer trust in the design of “live help” interface of electronic commerce
    • Qiu, L., and Benbasat, I. The effects of text-to-speech voice and 3D avatars on consumer trust in the design of “live help” interface of electronic commerce. International Journal of Human-Computer Interaction, 19, 1 (2005a), 75-94.
    • (2005) International Journal of Human-Computer Interaction , vol.19 , Issue.1 , pp. 75-94
    • Qiu, L.1    Benbasat, I.2
  • 19
    • 84870020981 scopus 로고    scopus 로고
    • An investigation in the effects of text-to-speech voice and 3D avatars on the quality of live help in electronic commerce
    • Qiu, L., and Benbasat, I. An investigation in the effects of text-to-speech voice and 3D avatars on the quality of live help in electronic commerce. ACM Transactions on Computer Human Interaction, 12, 4 (2005b), 399-455.
    • (2005) ACM Transactions on Computer Human Interaction , vol.12 , Issue.4 , pp. 399-455
    • Qiu, L.1    Benbasat, I.2
  • 21
    • 1542382496 scopus 로고    scopus 로고
    • Use acceptance of information technology: Toward a unified view
    • Venkatesh, V.; Morris, M.; Davis, G.; and Davis, F. Use acceptance of information technology: toward a unified view. MIS Quarterly, 27, 3 (2003), 425-478.
    • (2003) MIS Quarterly , vol.27 , Issue.3 , pp. 425-478
    • Venkatesh, V.1    Morris, M.2    Davis, G.3    Davis, F.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.