MANAGEMENT OF INFORMATION TECHNOLOGY OUTSOURCING RELATIONSHIPS: THE ROLE OF SERVICE LEVEL AGREEMENTS

Proceedings of the International Conference on Information Systems, ICIS 2004

Volumn , Issue , 2004, Pages 325-338

  Goo, Jahyun ^a   Rao, H R ^b   Kishore, Rajiv ^b  

^a FLORIDA ATLANTIC UNIVERSITY   (United States)

^b UNIVERSITY AT BUFFALO   (United States)

Author keywords

IT outsourcing relationships; PLS; service level agreements

Indexed keywords

INFORMATION USE; OUTSOURCING;

CONTRACTUAL MECHANISMS; INFORMATION TECHNOLOGY OUTSOURCING; IT OUTSOURCING; IT OUTSOURCING RELATIONSHIP; OUTSOURCING RELATIONSHIPS; PLS; RELATIONAL EXCHANGE THEORIES; RELATIONAL GOVERNANCES; SERVICELEVEL AGREEMENT (SLA);

INFORMATION SYSTEMS;

EID: 85138713018     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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