EMOTIONS IN ONLINE SHOPPING: FULFILLING CUSTOMER’S NEEDS THROUGH PROVIDING EMOTIONAL FEATURES AND CUSTOMIZING WEBSITE FEATURES

Proceedings of the International Conference on Information Systems, ICIS 2004

Volumn , Issue , 2004, Pages 877-888

  Lam, Renee H M ^a   Lim, Kai H ^a  

^a CITY UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

customization; Emotions; fulfilling customers needs; personalization; Website features

Indexed keywords

CONSUMER BEHAVIOR; SALES; WEBSITES;

CUSTOMER NEED; CUSTOMISATION; EMOTION; FULFILLING CUSTOMER’ NEED; INFORMATION SYSTEM RESEARCH; INTERNET SHOPPING; ONLINE SHOPPING; PERSONALIZATIONS; WEBSITE FEATURES;

ELECTRONIC COMMERCE;

EID: 85138671622     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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