New Zealand Employment Relations: Between Individualism and Social Democracy

Labour and Industry

Volumn 17, Issue 1, 2006, Pages 19-40

  Rasmussen, Erling ^a   Hunt, Vivienne ^a   Lamm, Felicity ^a  

^a UNIVERSITY OF AUCKLAND   (New Zealand)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85050370118     PISSN: 10301763     EISSN: 23255676     Source Type: Journal    
DOI: 10.1080/10301763.2006.10669337     Document Type: Article

References (81)

1. Armitage, C and Dunbar, R. 1993. ‘Labour Market Adjustment under the Employment Contracts Act’. New Zealand Journal of Industrial Relations, 18 (1): 94–112.
2. Bain, P, Taylor, P and Dutton, E. 2005. The Thin Front Line: Call Handling in Police Control Rooms Glasgow: University of Strathclyde. paper for the 23rd International Labour Process Conference
3. Belt, V, Richardson, R and Webster, J. 2000. ‘Women's Work in the Information Economy’. Information, Communication and Society, 3 (3): 366–85.
4. Belt, V, Richardson, R and Webster, J. 2002. ‘Women, social skill and interactive service work in telephone call centres’. New Technology, Work and Employment, 17 (1): 20–34.
5. Belt, V, Richardson, R, Webster, J, Tijdens, K and Klaveren, M. 2000. Work Opportunities for Women in the Information Society: Call Centre Teleworking (WOWIS) report for Centre for Urban and Regional Development Studies, Newcastle upon Tyne.
6. Boxall, P, Macky, K and Rasmussen, E. 2003. ‘Labour turnover and employee loyalty in New Zealand: A national survey of the causes and consequences of leaving and staying with employers’. Asia Pacific Journal of Human Resources, 41 (2): 195–214.
7. Burton, B. 2001. “The Path to Subjectivity: the Decline in Certainty in Industrial Relations Law’. New Zealand Journal of Industrial Relations, 26 (1): 21–6.
8. Burton, B. 2004. “ ‘The Employment Relations Act according to Business New Zealand’ ”. In Employment Relationships: New Zealand's Employment Relations Act Edited by: Rasmussen, E. 134–44. Auckland: Auckland University Press.
9. Burgess, J, Connell, J and Rasmussen, E. 2005. ‘Agency Work and Employment Precariousness in Australia and New Zealand’. Management Revue, 16 (3): 351–69.
10. Burgess, J, Henderson, L and Strachan, G. 2006. Work and Family Balance in Australia: The Limitations of EEO Policy and Decentralised Agreement Making, paper for 24th Annual International Labour Process Conference, London, April 2006.
11. Caisley, A. 2004. “ ‘The law moves in mysterious ways’ ”. In Employment Relationships: New Zealand's Employment Relations Act Edited by: Rasmussen, E. 59–76. Auckland: Auckland University Press.
12. Callister, P. 2004. The Future of Work within Households: Understanding Household-Level Changes in the Distribution of Hours of Paid Work report, the New Zealand Department of Labour, Wellington.
13. Conway, P. 1999. ‘An “Unlucky Generation”? The Wages of Supermarket Workers Post-ECA’. Labour Market Bulletin, 1: 23–55.
14. Copas, S. 2004. Connecting Selves: Relationship, Identity and Reflexivity on the ‘Frontline’ in a New Zealand Call Centre, PhD thesis, University of Auckland.
15. Dannin, E. 1997. Working Free: The Origins and Impact of New Zealand's Employment Contracts Act Auckland: Auckland University Press.
16. Davenport, G and Brown, J. 2002. Good Faith in Collective Bargaining Lexis Nexis Butterworth, Wellington.
17. de Bruin, A and Dupuis, A. 2004. ‘Flexibility in the Complex World of Non-Standard Work: The Screen Production Industry in New Zealand’. New Zealand Journal of Employment Relations, 29 (3): 53–66.
18. Deeks, J and Rasmussen, E. 2002. Employment Relations in New Zealand Pearson Education, Auckland.
19. Department of Labour. 1999. Annual Report Department of Labour, Wellington.
20. Department of Labour. 2004. Employment Relations Law Reform Bill see , accessed 17 June 2005.
21. Department of Labour. 2005a. ‘Employment Relations Act changes take effect 1 December 2004’ see , accessed 15 November 2005.
22. Department of Labour. 2005b. ‘Achieving balanced lives and employment’ report, Department of Labour, Wellington, see , 15 October 2005.
23. Easton, B. 1997. The Commercialisation of New Zealand Auckland: Auckland University Press.
24. ERS [Employment Relations Service]. 2004. ERA Info, Department of Labour, Wellington, 17 November 2004.
25. Hannif, Z. 2004. Precarious Employment in the New Zealand Call Centre Industry: Workers’ Experience, Masters thesis, University of Auckland.
26. Hannif, Z and Lamm, F. 2005. ‘When Non-Standard Work becomes Precarious’. Management Revue, 16 (3): 324–50.
27. Harbridge, R, ed. 1993. Employment Contracts: New Zealand Experiences Wellington: Victoria University Press.
28. Harbridge, R. 1998. Trends in Collective Employment Contracts: 1998, paper for the 12th Annual Industrial Relations Conference, Auckland.
29. Haworth, N. 2004. “ ‘Beyond the Employment Relations Act: The Wider Agenda for Employment Relations and Social Equity in New Zealand’ ”. In Employment Relationships: New Zealand's Employment Relations Act Edited by: Rasmussen, E. 190–205. Auckland: Auckland University Press.
30. Haynes, P and Boxall, P. 2004. ‘Free-Riding in New Zealand: Incidence, Motives and Policy Implications’. Labour & Industry: a journal of the social and economic relations of work, 15 (2): 47–64.
31. Haynes, P, Vowles, J and Boxall, P. 2005a. ‘Explaining the Younger-Older Worker Union Density Gap: Evidence from New Zealand’. British Journal of Industrial Relations, 43 (1): 93–116.
32. Haynes, P, Boxall, P and Macky, K. 2005b. ‘Non-Union Voice and the Effectiveness of Joint Consultation in New Zealand’. Economic and Industrial Democracy, 26 (2): 229–56.
33. Holtgrewe, U and Kerst, C. 2002. Researching Call Centres: Gathering Results and Theories paper, Annual International Labour Process Conference, Glasgow, see , accessed 3 March 2006.
34. Hughes, J. 2004. “ ‘Good faith bargaining under the Employment Relations Act: The Original Scheme’ ”. In Employment Relationships: New Zealand's Employment Relations Act Edited by: Rasmussen, E. 77–97. Auckland: Auckland University Press.
35. Hunt, V. 2004a. ‘Call centre work for women: career or stopgap?’. Labour & Industry: a journal of the social and economic relations of work, 14 (3): 139–54.
36. Hunt, V. 2004b. ‘Call Centre Work: Careers for Women?’. International Employment Relations Review, 10 (2): 111–31.
37. Hunt, V and Rasmussen, E. 2006. Call Centre Employment: Helping To Juggle Work Life Balance?, paper for the 24th Annual International Labour Process Conference, London, April 2006.
38. Janes, N. 1997. The Road to International Competitiveness: Industry Training in New Zealand, Masters thesis, University of Auckland.
39. Johnson, G and Mouli, S. 2002. “ ‘The Human Resource Function in New Zealand Organisations: The Cranfield Survey’ ”. In The New Zealand Journal of Human Resources Management see , accessed on 19 November 2004.
40. Kelsey, J. 1997. The New Zealand Experiment: A World Model for Structural Adjustment? Auckland: Auckland University Press.
41. KPMG. 2000. “ Key Factors for Call Centre Investment: A Review of New Zealand ”. In Australia and the USA KPMG report, Auckland.
42. Lamm, F and Tipples, R. 2005. “ ‘Small Businesses and the ERA 2000’ ”. In Managing a Small Enterprise in New Zealand Pearson, Auckland Edited by: Massey, C. 174–90.
43. Larner, V. 2002. ‘Globalization, governmentality and expertise: creating a call centre labour force’. Review of International Political Economy, 9 (4): 650–74.
44. Lo, K and Lamm, F. 2005. ‘Occupational stress in the hospitality industry: an employment relations perspective’. New Zealand Journal of Employment Relations, 30 (1): 23–48.
45. Massey, C. 2003. The Impact of Business Compliance: Perceptions of New Zealand Firms report, New Zealand Centre for SME Research, Massey University, Wellington.
46. May, R, Walsh, P, Harbridge, R and Thickett, G. 2003. ‘Unions and Union Membership in New Zealand: Annual Review for 2002’. New Zealand Journal of Industrial Relations, 28 (3): 314–25.
47. May, R. 2004. “ ‘Trade unions and the Employment Relations Act’ ”. In Employment Relationships: New Zealand's Employment Relations Act Edited by: Rasmussen, E. 159–72. Auckland: Auckland University Press.
48. McAndrew, I and Hursthouse, P. 1990. ‘Southern Employers on Enterprise Bargaining’. New Zealand Journal of Industrial Relations, 15 (2): 117–28.
49. McAndrew, I, Morton, J and Geare, A. 2004. “ ‘The employment institutions’ ”. In Employment Relationships: New Zealand's Employment Relations Act Edited by: Rasmussen, E. 98–118. Auckland: Auckland University Press.
50. McLaughlin, C. 1998. ‘Freedom’ and ‘Flexibility’ in the Retail Sector?, Masters thesis, Department of Management and Employment Relations, University of Auckland.
51. McLaughlin, C. 2000. ‘“Mutually Beneficial Agreements” in the Retail Sector?’. New Zealand Journal of Industrial Relations, 25 (1): 1–17.
52. Ministry of Women's Affairs. 2004. “ ‘Action Plan for Women’ ”. In Report for Ministry of Women's Affairs see , accessed 15 September 2005.
53. 2004. New Zealand Herald 3 September, C4.
54. North, N, Rasmussen, E, Hughes, F, Finlayson, M, Ashton, T, Campbell, T and Tomkins, S. 2005. ‘Turnover amongst Nurses in New Zealand's District Health Boards: A National Survey of Nursing Turnover and Turnover Costs’. New Zealand Journal of Employment Relations, 30 (1): 49–62.
55. Nuttall, P and Reid, F. 2005. ‘Three Foot Six Limited v. Bryson (CA 246/03, 12 November 2004)—legal comment’. New Zealand Journal of Employment Relations, 30 (1): 87–92.
56. OECD. 2005. Economic Survey of New Zealand 2005 Paris: OECD. see , accessed 20 October 2005.
57. Patterson, C. 2004. “ ‘Employment Law: Employment Relations Law Reform Bill’ ”. In Human Resources October 2004.
58. Rasmussen, E, ed. 2004. Employment Relationships: New Zealand's Employment Relations Act University of Auckland Press, Auckland.
59. Rasmussen, E and Lamm, F. 2000. “ ‘New Zealand Employment Relations’ ”. In Employment Relations in the Asia-Pacific: Changing Approaches Edited by: Bamber, G J F, Park, C, Lee, PK Ross and Broadbent, K. 46–63. Sydney: Allen and Unwin.
60. Rasmussen, E and Lamm, F. 2002. An Introduction to Employment Relations in New Zealand Pearson Education, Auckland.
61. Rasmussen, E and Lamm, F. 2005. “ ‘From collectivism to individualism in New Zealand employment relations’ ”. In Reworking Work: Proceedings of the 19th AIRAANZ Conference 9–11 February 2005, Sydney Edited by: Baird, M, Cooper, R and Westcott, M. 479–85.
62. Rasmussen, E, Lind, J and Visser, J. 2004. ‘Flexibility meets national norms and regulations: part-time work in New Zealand, Denmark and the Netherlands’. British Journal of Industrial Relations, 42 (4): 637–58.
63. Rasmussen, E, McLaughlin, C and Boxall, P. 2000. ‘Employee Awareness and Attitudes: Survey Findings’. New Zealand Journal of Industrial Relations, 25 (1): 49–67.
64. Rasmussen, E and Ross, C. 2004. “ ‘The Employment Relations Act through the eyes of the media’ ”. In Employment Relationships: New Zealand's Employment Relations Act Edited by: Rasmussen, E. 21–38. Auckland: Auckland University Press.
65. Rasmussen, E and Treanor, D. 2004. ‘Banking and HRM Pragmatism: The Case of Collective Bargaining in New Zealand’. Labour & Industry: a journal of the social and economic relations of work, 15 (1): 17–32.
66. Sayers, J, Barney, A, Page, C and Naidoo, K. 2003. ‘A Provisional “Thumbs Up” to New Zealand Bank Call Centres’. University of Auckland Business Review, 5 (1): 30–40.
67. Skill New Zealand. 2005. ‘Industry Training’ see , accessed 15 November 2005.
68. Spoonley, P. 2004. ‘Is Non-Standard Work Becoming Standard? Trends and Issues’. New Zealand Journal of Employment Relations, 29 (3): 3–24.
69. Statistics New Zealand. 2005a. ‘Participation in education and training’ see , accessed 15 November 2005.
70. Statistics New Zealand. 2005b. ‘New Zealand Incomes Survey June 2005 quarter Commentary’ see , accessed 10 June 2005.
71. Taylor, P and Bain, P. 1999. ‘An assembly line in the head: work employee relations in the call centre’. Industrial Relations Journal, 30 (2): 101–17.
72. Taylor, P and Bain, P. 2001. ‘Trade unions, workers’ rights and the frontier of control in UK call centres’. Economic and Industrial Democracy, 22 (1): 39–66.
73. Taylor, P and Bain, P. 2004. No Passage to India? UK Unions Manchester: UMIST. Globalisation and the Migration of Call Centre Jobs, paper for Work, Employment and Society 2004 Conference
74. Taylor, P, Hyman, J, Mulvey, G and Bain, P. 2002. ‘Work organisation, control and the experience of work in call centres’. Work, Employment & Society, 16 (1): 133–50.
75. Thickett, G, Walsh, P and Harbridge, R. 2004. “ ‘Collective bargaining under the Employment Relations Act’ ”. In Employment Relationships: New Zealand's Employment Relations Act Edited by: Rasmussen, E. 39–58. Auckland: Auckland University Press.
76. Thomson, D. 2000. ‘Population Trends and Ageing’, paper for Population and Ageing Seminar, 27 July 2000, Statistics New Zealand, Auckland.
77. Tucker, D. 2002. ‘Precarious’ Non-Standard Employment: A Review of Literature Labour Market Policy Group report, Department of Labour, Wellington.
78. Waldegrave, T. 2004. “ ‘Employment relationship management under the Employment Relations Act’ ”. In Employment Relationships: New Zealand's Employment Relations Act Edited by: Rasmussen, E. 119–33. Auckland: Auckland University Press.
79. Waldegrave, T, Anderson, D and Wong, K. 2003. Evaluation of the Short Term Impacts of the Employment Relations Act 2000 Department of Labour, Auckland, see also .
80. Wilson, M. 2001. ‘The Employment Relations Act: A statutory framework for balance in the workplace’. New Zealand Journal of Industrial Relations, 26 (1): 5–11.
81. Wilson, M. 2004. “ ‘The Employment Relations Act: A framework for a fairer way’ ”. In Employment Relationships: New Zealand's Employment Relations Act Edited by: Rasmussen, E. 9–20. Auckland: Auckland University Press.