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Volumn 9, Issue 4, 2002, Pages 650-674

Globalization, governmentality and expertise: Creating a call centre labour force

Author keywords

Call centres; Expertise; Globalization; Governmentality; Labour

Indexed keywords


EID: 0036874556     PISSN: 09692290     EISSN: 14664526     Source Type: Journal    
DOI: 10.1080/0969229022000021844     Document Type: Article
Times cited : (33)

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