Analysing the role of complexity in explaining the fortunes of technology programmes: Empirical application of the NASSS framework

BMC Medicine

Volumn 16, Issue 1, 2018, Pages

  Greenhalgh, Trisha ^a   Wherton, Joe ^a   Papoutsi, Chrysanthi ^a   Lynch, Jenni ^b   Hughes, Gemma ^a   A'Court, Christine ^a   Hinder, Sue ^c   Procter, Rob ^d   Shaw, Sara ^a  

^a UNIVERSITY OF OXFORD   (United Kingdom)

^b UNIVERSITY OF HERTFORDSHIRE   (United Kingdom)

^c RAFT Research and Consulting   (United Kingdom)

^d UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

ACTION RESEARCH; ARTICLE; CASE MANAGEMENT; COGNITIVE DEFECT; CONSULTATION; DATA ANALYSIS; DATA WAREHOUSE; ETHNOGRAPHY; GLOBAL POSITIONING SYSTEM; HEALTH CARE DELIVERY; HEALTH CARE NEED; HEALTH CARE ORGANIZATION; HEALTH CARE PERSONNEL; HEALTH CARE POLICY; HEALTH CARE SYSTEM; HEALTH PROGRAM; HEART FAILURE; HUMAN; INFORMATION PROCESSING; MEDICAL RESEARCH; OUTPATIENT CARE; REMOTE SENSING; SEMI STRUCTURED INTERVIEW; TECHNOLOGY; VIDEORECORDING; BIOMEDICAL TECHNOLOGY ASSESSMENT; PROCEDURES;

HUMANS; TECHNOLOGY ASSESSMENT, BIOMEDICAL;

EID: 85046753352     PISSN: None     EISSN: 17417015     Source Type: Journal    
DOI: 10.1186/s12916-018-1050-6     Document Type: Article

References (59)

1. Garber S, Gates S, Keeler EB, Valana ME, Mulcahy AW, Lau C, Kellerman A. Redirecting Innovation in U.S. Health Care: options to decrease spending and increase value. Santa Monica: RAND Corporation; 2014. http://www.rand.org/pubs/research_reports/RR308.html. Accessed 27 Feb 2017.
2. Honeyman M, Dunn P, McKenna H. A Digital NHS? An introduction to the digital agenda and plans for implementation. London: King's Fund; 2014.
3. Wachter R. Making IT Work: harnessing the power of health information technology to improve care in England. Report to the National Advisory Group on Health Information Technology in England. London: The Stationery Office; 2016.
4. National Information Board. Personalised health and care 2020: using data andtechnology to transform outcomes for patients and citizens. London: The Stationery Office; 2014.
5. Department of Health. Digital strategy: leading the culture change in health and care. London: DH; 2012.
6. Lehoux P, Miller F, Daudelin G, Urbach D. How venture capitalists decide which new medical technologies come to exist. Sci Public Policy. 2016;43(3):375-85.
7. Greenhalgh T, Procter R, Wherton J, Sugarhood P, Hinder S, Rouncefield M. What is quality in assisted living technology? The ARCHIE framework for effective telehealth and telecare services. BMC Med. 2015;13:91.
8. Bentley CL, Powell LA, Orrell A, Mountain GA. Addressing design and suitability barriers to Telecare use: has anything changed? Technol Disabil. 2014;26(4):221-35.
9. Clark J, McGee-Lennon M. A stakeholder-centred exploration of the current barriers to the uptake of home care technology in the UK. J Assist Technol. 2011;5(1):12-25.
10. Wade VA, Eliott JA, Hiller JE. Clinician acceptance is the key factor for sustainable telehealth services. Qual Health Res. 2014; https://doi.org/10.1177/1049732314528809.
11. Harrison MI, Koppel R, Bar-Lev S. Unintended consequences of information technologies in health care-an interactive sociotechnical analysis. J Am Med Inform Assoc. 2007;14(5):542-9.
12. Symon G, Long K, Ellis J. The coordination of work activities: cooperation and conflict in a hospital context. Comput Supported Coop Work (CSCW). 1996;5(1):1-31.
13. Han YY, Carcillo JA, Venkataraman ST, Clark RS, Watson RS, Nguyen TC, Bayir H, Orr RA. Unexpected increased mortality after implementation of a commercially sold computerized physician order entry system. Pediatrics. 2005;116(6):1506-12.
14. van Limburg M, van Gemert-Pijnen JE, Nijland N, Ossebaard HC, Hendrix RM, Seydel ER. Why business modeling is crucial in the development of eHealth technologies. J Med Internet Res. 2011;13(4):e124.
15. Grin J, Rotmans J, Schot J. Transitions to sustainable development: new directions in the study of long term transformative change. New York: Routledge; 2010.
16. Greenhalgh T, Wherton J, Papoutsi C, Lynch J, Hughes G, A'Court C, Hinder S, Fahy N, Procter R, Shaw S. Beyond adoption: a new framework for theorizing and evaluating nonadoption, abandonment, and challenges to the scale-up, spread, and sustainability of health and care technologies. J Med Internet Res. 2017;19(11):e367.
17. Rogers EM. Diffusion of innovations. New York: Simon and Schuster; 2010.
18. Greenhalgh T, Robert G, Macfarlane F, Bate P, Kyriakidou O. Diffusion of innovations in service organizations: systematic review and recommendations. The Milbank quarterly. 2004;82(4):581-629.
19. Lehoux P, Miller FA, Daudelin G, Denis J-L. Providing value to new health technology: the early contribution of entrepreneurs, investors, and regulatory agencies. Int J Health Policy Manag. 2017;6(x):1-10.
20. May CR, Eton DT, Boehmer K, Gallacher K, Hunt K, MacDonald S, Mair FS, May CM, Montori VM, Richardson A. Rethinking the patient: using Burden of Treatment Theory to understand the changing dynamics of illness. BMC Health Serv Res. 2014;14(1):1.
21. Greenhalgh T, Swinglehurst D, Stones R. Rethinking 'resistance' to big IT: a sociological study of why and when healthcare staff do not use nationally mandated information and communication technologies. Health Services and Delivery Research. 2014;39(2):1-86.
22. May C, Finch T. Implementing, embedding, and integrating practices: an outline of normalization process theory. Sociology. 2009;43(3):535-54.
23. Weick KE. Technology as equivoque: sensemaking in new technologies. In: Goodman PS, Sproull LS, editors. Technology and organizations. San Francisco: Jossey-Bass; 1990. p. 1-44.
24. Cherns A. Principles of sociotechnical design revisted. Human relations. 1987;40(3):153-61.
25. Berg M. Patient care information systems and health care work: a sociotechnical approach. Int J Med Inform. 1999;55(2):87-101.
26. Nemeth C, Wears R, Woods D, Hollnagel E, Cook R: Minding the gaps: creating resilience in health care. In: Henriksen K, Battles JB, Keyes MA, Grady ML, Advances in patient safety: new directions and alternative approaches. Vol. 3. Rockville: Agency for Healthcare Research and Quality; 2008.
27. Chambers DA, Glasgow RE, Stange KC. The dynamic sustainability framework: addressing the paradox of sustainment amid ongoing change. Implement Sci. 2013;8(1):117.
28. Cho S, Mathiassen L, Robey D. The dialectics of resilience: a multilevel analysis of a telehealth innovation. The Transfer and Diffusion of Information Technology for Organizational Resilience; 2006. p. 339-57.
29. van Gemert-Pijnen JE, Nijland N, van Limburg M, Ossebaard HC, Kelders SM, Eysenbach G, Seydel ER. A holistic framework to improve the uptake and impact of eHealth technologies. J Med Internet Res. 2011;13(4):e111.
30. Greenhalgh T, Vijayaraghavan S, Wherton J, Shaw S, Byrne E, Campbell-Richards D, Bhattacharya S, Hanson P, Ramoutar S, Gutteridge C, et al. Virtual online consultations: advantages and limitations (VOCAL) study. BMJ Open. 2016;6(1):e009388.
31. Greenhalgh T, Shaw S, Wherton J, Hughes G, Lynch J, A'Court C, Hinder S, Fahy N, Byrne E, Finlayson A, et al. SCALS: a fourth-generation study of assisted living technologies in their organisational, social, political and policy context. BMJ Open. 2016;6(2):e010208.
32. Plsek PE, Greenhalgh T. Complexity science: the challenge of complexity in health care. BMJ. 2001;323(7313):625-8.
33. Cohn S, Clinch M, Bunn C, Stronge P. Entangled complexity: why complex interventions are just not complicated enough. J Health Serv Res Policy. 2013;18(1):40-3.
34. Tsoukas H. Don't simplify, complexify: from disjunctive to conjunctive theorizing in organization and management studies. J Manag Stud. 2017;54(2):132-53.
35. Maylor H, Turner N. Understand, reduce, respond: project complexity management theory and practice. Int J Oper Prod Manag. 2017;37(8):1076-93.
36. Fitzgerald L, McDermott A. Challenging perspectives on organizational change in health care. London: Routledge; 2016.
37. Shaw S, Wherton J, Vijayaraghavan S, Morris J, Bhattacharya S, Hanson P, Campbell-Richards D, Ramoutar S, Collard A, Hodkinson I et al: Virtual online consultations: advantages and limitations (VOCAL). A mixed-method study at micro, meso and macro level. Health Serv Deliv Res. 2017. In press.
38. Greenhalgh T, Shaw S, Wherton J, Vijayaraghavan S, Morris J, Bhattacharya S, Hanson P, Campbell-Richards D, Ramoutar S, Collard A, et al. Video outpatient consultations: a case study of real-world implementation at macro, meso and micro level. J Med Internet Res. 2018; in press
39. Procter R, Wherton J, Greenhalgh T, Sugarhood P, Rouncefield M, Hinder S. Telecare call centre work and ageing in place. Comput Supported Coop Work (CSCW); 2016;25(1):79-105.
40. Procter R, Greenhalgh T, Wherton J, Sugarhood P, Rouncefield M, Hinder S. The day-to-day co-production of ageing in place. Comput Supported Coop Work. 2014;23(3):245-67.
41. Triantafyllidis A, Velardo C, Chantler T, Shah SA, Paton C, Khorshidi R, Tarassenko L, Rahimi K. A personalised mobile-based home monitoring system for heart failure: the SUPPORT-HF Study. Int J Med Inform. 2015;84(10):743-53.
42. Department of Health. Supporting people with long term conditions. London: Stationery Office; 2005.
43. Stake RE. The art of case study research. Thousand Oaks: Sage; 1995.
44. Yin RK. Case study research: design and methods. Thousand Oaks: Sage Publications; 2013.
45. Greenhalgh T, Shaw S. Understanding heart failure; explaining telehealth-a hermeneutic systematic review. BMC Cardiovasc Disord. 2017;17(1):156.
46. Anonymous. Press release: New GP app could lead to patients being 'cherry picked' and create 'twin track' general practice, warns RCGP. London: Royal College of General Practitioners; 2017. http://www.rcgp.org.uk/news/2017/november/new-gp-app-could-lead-to-patients-being-cherry-picked-and-create-twin-track-general-practice.aspx. Accessed 10 Nov 2017.
47. Finlayson A, Barry E, L Craven , Greenhalgh T: Primary healthcare, disruptive innovation, and the digital gold rush 2017. BMJ, Blog. http://blogs.bmj.com/bmj/2017/11/21/primary-healthcare-disruptive-innovation-and-the-digital-gold-rush/. Accessed 1 Dec 2017.
48. Taylor J, Coates E, Brewster L, Mountain G, Wessels B, Hawley MS. Examining the use of telehealth in community nursing: identifying the factors affecting frontline staff acceptance and telehealth adoption. J Adv Nurs. 2015;71(2):326-37.
49. Llewellyn S, Procter R, Harvey G, Maniatopoulos G, Boyd A: Facilitating technology adoption in the NHS: negotiating the organisational and policy context-a qualitative study. 2014.
50. Maniatopoulos G, Procter R, Llewellyn S, Harvey G, Boyd A. Moving beyond local practice: reconfiguring the adoption of a breast cancer diagnostic technology. Soc Sci Med. 2015;131:98-106.
51. Hollnagel E, Braithwaite J, Wears RL. Resilient health care. New York: Ashgate Publishing, Ltd.; 2013.
52. NHS England. Digital maturity assessment. London: NHS England; 2017. https://www.england.nhs.uk/digitaltechnology/info-revolution/maturity-index/. Accessed 4 Dec 2017.
53. ILX Group. WHat is PRINCE2? London: ILX; 2008. http://www.prince2.com/what-is-prince2.asp. Accessed 20 Nov 2017.
54. Hartswood M, Procter R, Rouchy P, Rouncefield M, Slack R, Voss A. Working IT out in medical practice: IT systems design and development as co-realisation. Methods Inf Med. 2003;42(4):392-7.
55. Williams R, Stewart J, Slack R. Social learning in technological innovation: experimenting with information and communication technologies. Northampton: Edward Elgar Publishing; 2005.
56. Procter R, Rouncefield M, Poschen M, Lin Y, Voss A. Agile project management: a case study of a virtual research environment development project. Comput Supported Coop Work (CSCW). 2011;20(3):197-225.
57. National Institute for Health and Clinical Excellence Health Technologies Adoption Programme. Health Technologies Adoption Programme: process guide for adoption support resources for health technologies. Processes and Methods Series PMG 23. London: NICE; 2015. https://www.nice.org.uk/process/pmg23/chapter/introduction#overview-of-adoption-support-resources. Accessed 4 Dec 2017.
58. Wittgenstein L. Philosophical investigations (Manuscript, 1945-1949). Transl. from Philosophische Untersuchungen. Transl. by GEM Anscombe. Oxford: Basil Blackwell Publishers; 1958.
59. Janssen M, Van Der Voort H, van Veenstra AF. Failure of large transformation projects from the viewpoint of complex adaptive systems: management principles for dealing with project dynamics. Inf Syst Front. 2015;17(1):15-29.