메뉴 건너뛰기




Volumn 8, Issue 1, 2018, Pages

Patient satisfaction with hospital care and nurses in England: An observational study

Author keywords

England; hospitals; nurses; patient satisfaction; quality of health care

Indexed keywords

ADULT; DOCTOR NURSE RELATION; ENGLAND; FEMALE; HOSPITAL CARE; HUMAN; MAJOR CLINICAL STUDY; MALE; MULTICENTER STUDY; NATIONAL HEALTH SERVICE; NURSING CARE; OBSERVATIONAL STUDY; OUTCOME ASSESSMENT; PATIENT SATISFACTION; PERCEPTION; SURGERY; TRUST; WORK ENVIRONMENT; BURNOUT; CLINICAL TRIAL; CROSS-SECTIONAL STUDY; HOSPITAL DISCHARGE; NURSE PATIENT RELATIONSHIP; NURSING STAFF; ORGANIZATION AND MANAGEMENT; PERSONNEL MANAGEMENT; PSYCHOLOGY; QUESTIONNAIRE; STATISTICAL MODEL; STATISTICS AND NUMERICAL DATA; SUPPLY AND DISTRIBUTION; SURGICAL NURSING; WORKLOAD;

EID: 85040593951     PISSN: None     EISSN: 20446055     Source Type: Journal    
DOI: 10.1136/bmjopen-2017-019189     Document Type: Article
Times cited : (183)

References (47)
  • 3
    • 84883232368 scopus 로고    scopus 로고
    • National Advisory Board on the Safety of Patients in England. London: Department of Health
    • National Advisory Board on the Safety of Patients in England. A promise to learn-a commitment to act: improving the safety of patients in England. London: Department of Health, 2013. www. health. org. uk/ government/ publications/ berwick-review.
    • (2013) A Promise to Learn-a Commitment to Act: Improving the Safety of Patients in England
  • 4
    • 33846202971 scopus 로고    scopus 로고
    • Outcomes of variation in hospital nurse staffing in English hospitals: Cross-sectional analysis of survey data and discharge records
    • Rafferty AM, Clarke SP, Coles J, et al. Outcomes of variation in hospital nurse staffing in English hospitals: cross-sectional analysis of survey data and discharge records. Int J Nurs Stud 2007;44:175-82.
    • (2007) Int J Nurs Stud , vol.44 , pp. 175-182
    • Rafferty, A.M.1    Clarke, S.P.2    Coles, J.3
  • 5
    • 84960173999 scopus 로고    scopus 로고
    • Registered nurse, healthcare support worker, medical staffing levels and mortality in English hospital trusts: A cross-sectional study
    • Griffiths P, Ball J, Murrells T, et al. Registered nurse, healthcare support worker, medical staffing levels and mortality in English hospital trusts: A cross-sectional study. BMJ Open 2016;6:e008751.
    • (2016) BMJ Open , vol.6 , pp. e008751
    • Griffiths, P.1    Ball, J.2    Murrells, T.3
  • 6
    • 84901197368 scopus 로고    scopus 로고
    • Nurse staffing and education and hospital mortality in nine European countries: A retrospective observational study
    • Aiken LH, Sloane DM, Bruyneel L, et al. Nurse staffing and education and hospital mortality in nine European countries: A retrospective observational study. Lancet 2014;383:1824-30.
    • (2014) Lancet , vol.383 , pp. 1824-1830
    • Aiken, L.H.1    Sloane, D.M.2    Bruyneel, L.3
  • 7
    • 84943258784 scopus 로고    scopus 로고
    • National Institute for Health and Care Excellence (NICE), United Kingdom: NICE
    • National Institute for Health and Care Excellence (NICE). NHS England asks NICE to suspend safe staffing programme. United Kingdom: NICE, 2015. https://www. nice. org. uk/ news/ article/ nhsengland-asks-nice-to-suspend-safe-staffing-programme.
    • (2015) NHS England Asks NICE to Suspend Safe Staffing Programme
  • 9
    • 85040628401 scopus 로고    scopus 로고
    • Nurses lack compassion NHS admits
    • Smith R. Nurses lack compassion NHS admits. The Telegraph 2012.
    • (2012) The Telegraph
    • Smith, R.1
  • 11
    • 84958743530 scopus 로고    scopus 로고
    • UK: Department of Health. (cited 25 Jan 2016)
    • Gummer B. Nursing associate role offers new route into nursing. UK: Department of Health. http://www. gov. uk/ government/ news/ nursing-a ssociate-role-offers-new-route-into-nursing. (cited 25 Jan 2016).
    • Nursing Associate Role Offers New Route into Nursing
    • Gummer, B.1
  • 12
    • 85035140544 scopus 로고    scopus 로고
    • Nursing skill mix in European hospitals: Cross-sectional study of the association with mortality, patient ratings, and quality of care
    • Aiken LH, Sloane D, Griffiths P, et al. Nursing skill mix in European hospitals: cross-sectional study of the association with mortality, patient ratings, and quality of care. BMJ Qual Saf 2017;26.
    • (2017) BMJ Qual Saf , vol.26
    • Aiken, L.H.1    Sloane, D.2    Griffiths, P.3
  • 13
    • 85040596412 scopus 로고    scopus 로고
    • Department of Health and Human Services, GOV. UK
    • Department of Health and Human Services. New nursing degree apprenticeship United Kingdon: GOV. UK. 2016 https://www. gov. uk/ government/ news/ new-nursing-degree-apprenticeship
    • (2016) New Nursing Degree Apprenticeship United Kingdon
  • 14
    • 85040635732 scopus 로고    scopus 로고
    • Prime Minister's Commission on the Future of Nursing and Midwifery in England
    • Prime Minister's Commission on the Future of Nursing and Midwifery in England. Front Line, 2010. http:// webarchives. gov. uk/ 20100331110913
    • (2010) Front Line
  • 15
    • 0141573545 scopus 로고    scopus 로고
    • Educational levels of hospital nurses and surgical patient mortality
    • Aiken LH, Clarke SP, Cheung RB, et al. Educational levels of hospital nurses and surgical patient mortality. JAMA 2003;290:1617-23.
    • (2003) JAMA , vol.290 , pp. 1617-1623
    • Aiken, L.H.1    Clarke, S.P.2    Cheung, R.B.3
  • 16
    • 84908503290 scopus 로고    scopus 로고
    • Economic evaluation of the 80% baccalaureate nurse workforce recommendation: A patient-level analysis
    • Yakusheva O, Lindrooth R, Weiss M. Economic evaluation of the 80% baccalaureate nurse workforce recommendation: A patient-level analysis. Med Care 2014;52:864-9.
    • (2014) Med Care , vol.52 , pp. 864-869
    • Yakusheva, O.1    Lindrooth, R.2    Weiss, M.3
  • 17
    • 84897554437 scopus 로고    scopus 로고
    • Collecting data on patient experience is not enough: They must be used to improve care
    • Coulter A, Locock L, Ziebland S, et al. Collecting data on patient experience is not enough: They must be used to improve care. BMJ 2014;348:g2225.
    • (2014) BMJ , vol.348 , pp. g2225
    • Coulter, A.1    Locock, L.2    Ziebland, S.3
  • 18
    • 84858604400 scopus 로고    scopus 로고
    • The National Adult Inpatient Survey conducted in the English National Health Service from 2002 to 2009: How have the data been used and what do we know as a result
    • DeCourcy A, West E, Barron D. The National Adult Inpatient Survey conducted in the English National Health Service from 2002 to 2009: how have the data been used and what do we know as a result BMC Health Serv Res 2012;12:71.
    • (2012) BMC Health Serv Res , vol.12 , pp. 71
    • DeCourcy, A.1    West, E.2    Barron, D.3
  • 20
    • 84872396916 scopus 로고    scopus 로고
    • Nurses' reports of working conditions and hospital quality of care in 12 countries in Europe
    • Aiken LH, Sloane DM, Bruyneel L, et al. Nurses' reports of working conditions and hospital quality of care in 12 countries in Europe. Int J Nurs Stud 2013;50:143-53.
    • (2013) Int J Nurs Stud , vol.50 , pp. 143-153
    • Aiken, L.H.1    Sloane, D.M.2    Bruyneel, L.3
  • 21
    • 84889633475 scopus 로고    scopus 로고
    • 'Care left undone' during nursing shifts: Associations with workload and perceived quality of care
    • Ball JE, Murrells T, Rafferty AM, et al. 'Care left undone' during nursing shifts: Associations with workload and perceived quality of care. BMJ Qual Saf 2014;23:116-25.
    • (2014) BMJ Qual Saf , vol.23 , pp. 116-125
    • Ball, J.E.1    Murrells, T.2    Rafferty, A.M.3
  • 22
    • 85044646148 scopus 로고    scopus 로고
    • Post-operative mortality, missed care and nurse staffing in nine countries: A cross-sectional study
    • Ball JE, Bruyneel L, Aiken LH, et al. Post-operative mortality, missed care and nurse staffing in nine countries: A cross-sectional study. Int J Nurs Stud 2017.
    • (2017) Int J Nurs Stud
    • Ball, J.E.1    Bruyneel, L.2    Aiken, L.H.3
  • 23
    • 55249119765 scopus 로고    scopus 로고
    • Patients' perception of hospital care in the United States
    • Jha AK, Orav EJ, Zheng J, et al. Patients' perception of hospital care in the United States. N Engl J Med 2008;359:1921-31.
    • (2008) N Engl J Med , vol.359 , pp. 1921-1931
    • Jha, A.K.1    Orav, E.J.2    Zheng, J.3
  • 24
    • 67749091048 scopus 로고    scopus 로고
    • Nursing: A Key to patient satisfaction
    • Kutney-Lee A, McHugh MD, Sloane DM, et al. Nursing: A Key to patient satisfaction. Health Aff 2009;28:w669-77.
    • (2009) Health Aff , vol.28 , pp. w669-w677
    • Kutney-Lee, A.1    McHugh, M.D.2    Sloane, D.M.3
  • 25
    • 84979223364 scopus 로고    scopus 로고
    • Missed nursing care is linked to patient satisfaction: A cross-sectional study of US hospitals
    • Lake ET, Germack HD, Viscardi MK. Missed nursing care is linked to patient satisfaction: A cross-sectional study of US hospitals. BMJ Qual Saf 2016;25:535-43.
    • (2016) BMJ Qual Saf , vol.25 , pp. 535-543
    • Lake, E.T.1    Germack, H.D.2    Viscardi, M.K.3
  • 26
    • 84946122569 scopus 로고    scopus 로고
    • Organization of hospital nursing, provision of nursing care, and patient experiences with care in Europe
    • Bruyneel L, Li B, Ausserhofer D, et al. Organization of hospital nursing, provision of nursing care, and patient experiences with care in Europe. Med Care Res Rev 2015;72:643-64.
    • (2015) Med Care Res Rev , vol.72 , pp. 643-664
    • Bruyneel, L.1    Li, B.2    Ausserhofer, D.3
  • 28
    • 79955107761 scopus 로고    scopus 로고
    • Nurse forecasting in Europe (RN4CAST): Rationale, design and methodology
    • Sermeus W, Aiken LH, Van den Heede K, et al. Nurse forecasting in Europe (RN4CAST): rationale, design and methodology. BMC Nurs 2011;10:6.
    • (2011) BMC Nurs , vol.10 , pp. 6
    • Sermeus, W.1    Aiken, L.H.2    Van Den Heede, K.3
  • 29
    • 84859557734 scopus 로고    scopus 로고
    • Patient safety, satisfaction, and quality of hospital care: Cross sectional surveys of nurses and patients in 12 countries in Europe and the United States
    • Aiken LH, Sermeus W, Van den Heede K, et al. Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States. BMJ2012;344:e1717.
    • (2012) BMJ , vol.344 , pp. e1717
    • Aiken, L.H.1    Sermeus, W.2    Van Den Heede, K.3
  • 30
    • 84975853443 scopus 로고    scopus 로고
    • RN assessments of excellent quality of care and patient safety are associated with significantly lower odds of 30-day inpatient mortality: A national cross-sectional study of acute-care hospitals
    • Smeds-Alenius L, Tishelman C, Lindqvist R, et al. RN assessments of excellent quality of care and patient safety are associated with significantly lower odds of 30-day inpatient mortality: A national cross-sectional study of acute-care hospitals. Int J Nurs Stud 2016;61:117-24.
    • (2016) Int J Nurs Stud , vol.61 , pp. 117-124
    • Smeds-Alenius, L.1    Tishelman, C.2    Lindqvist, R.3
  • 32
    • 0036615403 scopus 로고    scopus 로고
    • Development of the practice environment scale of the Nursing Work Index
    • Lake ET. Development of the practice environment scale of the Nursing Work Index. Res Nurs Health 2002;25:176-88.
    • (2002) Res Nurs Health , vol.25 , pp. 176-188
    • Lake, E.T.1
  • 33
    • 34147136504 scopus 로고    scopus 로고
    • The nursing practice environment: Measurement and evidence
    • Lake ET. The nursing practice environment: measurement and evidence. Med Care Res Rev 2007;64:104S-22.
    • (2007) Med Care Res Rev , vol.64 , pp. 104S-122S
    • Lake, E.T.1
  • 34
    • 44249112154 scopus 로고    scopus 로고
    • Effects of hospital care environment on patient mortality and nurse outcomes
    • Aiken LH, Clarke SP, Sloane DM, et al. Effects of hospital care environment on patient mortality and nurse outcomes. J Nurs Adm 2008;38:223-9.
    • (2008) J Nurs Adm , vol.38 , pp. 223-229
    • Aiken, L.H.1    Clarke, S.P.2    Sloane, D.M.3
  • 35
    • 85020907659 scopus 로고    scopus 로고
    • The Practice Environment Scale of the Nursing Work Index: An updated review and recommendations for use
    • Swiger PA, Patrician PA, Miltner RSS, et al. The Practice Environment Scale of the Nursing Work Index: An updated review and recommendations for use. Int J Nurs Stud 2017;74:76-84.
    • (2017) Int J Nurs Stud , vol.74 , pp. 76-84
    • Swiger, P.A.1    Patrician, P.A.2    Miltner, R.S.S.3
  • 37
    • 81355160556 scopus 로고    scopus 로고
    • Effects of nurse staffing and nurse education on patient deaths in hospitals with different nurse work environments
    • Aiken LH, Cimiotti JP, Sloane DM, et al. Effects of nurse staffing and nurse education on patient deaths in hospitals with different nurse work environments. Med Care 2011;49:1047-53.
    • (2011) Med Care , vol.49 , pp. 1047-1053
    • Aiken, L.H.1    Cimiotti, J.P.2    Sloane, D.M.3
  • 39
    • 85028990923 scopus 로고    scopus 로고
    • National Assembly for Wales
    • National Assembly for Wales. Nurse Staffing Levels (Wales) Act United Kingdom 2016. http:// legislation. data. gov. uk/ anaw/ 2016/ 5/ data. htm wrap= true.
    • (2016) Nurse Staffing Levels (Wales) Act United Kingdom
  • 40
    • 33646548956 scopus 로고    scopus 로고
    • Operational failures and interruptions in hospital nursing
    • Tucker AL, Spear SJ. Operational failures and interruptions in hospital nursing. Health Serv Res 2006;41:643-62.
    • (2006) Health Serv Res , vol.41 , pp. 643-662
    • Tucker, A.L.1    Spear, S.J.2
  • 41
    • 84975068629 scopus 로고    scopus 로고
    • Comparison of the value of nursing work environments in hospitals across different levels of patient risk
    • Silber JH, Rosenbaum PR, McHugh MD, et al. Comparison of the value of nursing work environments in hospitals across different levels of patient risk. JAMA Surg 2016;151:527-36.
    • (2016) JAMA Surg , vol.151 , pp. 527-536
    • Silber, J.H.1    Rosenbaum, P.R.2    McHugh, M.D.3
  • 42
    • 84929921782 scopus 로고    scopus 로고
    • Changes in patient and nurse outcomes associated with magnet hospital recognition
    • Kutney-Lee A, Stimpfel AW, Sloane DM, et al. Changes in patient and nurse outcomes associated with magnet hospital recognition. Med Care 2015;53:550-7.
    • (2015) Med Care , vol.53 , pp. 550-557
    • Kutney-Lee, A.1    Stimpfel, A.W.2    Sloane, D.M.3
  • 43
    • 84941662085 scopus 로고    scopus 로고
    • Hospitals known for nursing excellence associated with better hospital experience for patients
    • Stimpfel AW, Sloane DM, McHugh MD, et al. Hospitals known for nursing excellence associated with better hospital experience for patients. Health Serv Res 2016;51:1120-34.
    • (2016) Health Serv Res , vol.51 , pp. 1120-1134
    • Stimpfel, A.W.1    Sloane, D.M.2    McHugh, M.D.3
  • 44
    • 56149091240 scopus 로고    scopus 로고
    • Transformative impact of Magnet designation: England case study
    • Aiken LH, Buchan J, Ball J, et al. Transformative impact of Magnet designation: England case study. J Clin Nurs 2008;17:3330-7.
    • (2008) J Clin Nurs , vol.17 , pp. 3330-3337
    • Aiken, L.H.1    Buchan, J.2    Ball, J.3
  • 46
    • 84897583653 scopus 로고    scopus 로고
    • People with limiting longterm conditions report poorer experiences and more problems with hospital care
    • Hewitson P, Skew A, Graham C, et al. People with limiting longterm conditions report poorer experiences and more problems with hospital care. BMC Health Serv Res 2014;14:33-. 44.
    • (2014) BMC Health Serv Res , vol.14 , pp. 33-44
    • Hewitson, P.1    Skew, A.2    Graham, C.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.