Healing together: The labor-management partnership at Kaiser Permanente

Healing Together: The Labor-Management Partnership at Kaiser Permanente

Volumn , Issue , 2009, Pages 1-258

  Kochan, Thomas A ^a   Eaton, Adrienne E ^a   Mc Kersie, Robert B ^a   Adler, Paul S ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85036543553     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Book

References (101)

1. Thomas Kochan and Joel Cutcher-Gershenfeld, Institutionalizing and Diffusing Innovations in Industrial Relations (Washington, DC: U.S. Department of Labor, Bureau of Labor Management Relations and Cooperative Programs, 1988).
2. Thomas A. Kochan, Harry C. Katz, and Robert B. McKersie, The Transformation of American Industrial Relations (New York: Basic Books, 1986).
3. Saul Rubinstein and Thomas Kochan, Learning from Saturn (Ithaca, NY: Cornell University Press, ILR Press, 2001).
4. Adrienne E. Eaton and Saul A. Rubinstein, “Tracking Local Unions Involved in Managerial Decision-Making,” Labor Studies Journal 31, no. 2 (Summer 2006): 1-30
5. Adrienne E. Eaton and Paula B. Voos, “Productivity-Enhancing Innovations in Work Organization, Compensation, and Employee Participation in the Union Versus Nonunion Sector,” Advances in Industrial and Labor Relations (JAI Press) 6 (1994): 63-109
6. Adrienne E. Eaton, “Factors Contributing to the Survival of Participative Programs in Unionized Settings,” Industrial and Labor Relations Review 47, no. 3 (April 1994): 371-389.
7. Paul Adler, “The New ‘Learning Bureaucracy’: New United Motors Manufacturing, Inc.,” in Research in Organizational Behavior, ed. Barry Staw and Larry Cummings (Greenwich, CT: JAI Press, 1993): 111-94.
8. Paul Adler, The Commission on the Future of Worker Management Relations: Fact Finding Report (Washington, DC: U.S. Departments of Commerce and Labor, 1994).
9. Joel Cutcher Gershenfeld, Thomas Kochan, John Paul Ferguson, and Betty Barrett, “Collective Bargaining in the Twenty-First Century: A Negotiations Institution at Risk,” Negotiations Journal (Fall 2007): 249-66
10. Richard B. Freeman and Joel Rogers, What Do Workers Want? (Ithaca, NY: Cornell University Press, ILR Press, 1999).
11. Richard B. Freeman, “Do Workers Still Want Unions? More Than Ever,” Economic Policy Institute Briefing Paper, no. 182 (22 February 2007), available at http://www.sharedprosperity.org/bp182.
12. Seymour Martin Lipset and Noah Meltz, The Paradox of American Unionism (Ithaca, NY: Cornell University Press, ILR Press, 2004).
13. Seymour Martin Lipset and Noah Meltz, The Paradox of American Unionism (Ithaca, NY: Cornell University Press, ILR Press, 2004)http://www.americanrightsatwork.org/press/news.cfn (accessed 13 September 2007).
14. Janice Fine, Work Centers: Organizing Communities at the Edge of the Dream (Ithaca, NY: Cornell University, ILR Press, 2006).
15. Janice Fine Crossing the Quality Chasm: A New Health System for the 21st Century 2001. (Washington, DC: Institute on Medicine, National Academy Press), 125.
16. Janice Fine Crossing the Quality Chasm: A New Health System for the 21st Century 2001. (Washington, DC: Institute on Medicine, National Academy Press), 125. http://www.unionstats.com (accessed 29 January 2007).
17. Eileen Appelbaum, Peter Berg, Ann Frost, and Gil Preuss, “The Effects of Work Restructuring on Low-Wage, Low-Skill Workers in U.S. Hospitals,” in Low-Wage America: How Employers Are Reshaping Economic Opportunity in the Workplace, ed. Eileen Appelbaum, Annette Bernhardt, and Richard J. Murnane (New York: Russell Sage, 2003), 77-120.
18. Gil Preuss and Ann Frost, “The Rise and Decline of Labor-Management Cooperation: Lessons from Health Care in the Twin Cities,” California Management Review 45, no. 2 (Winter 2003): 85-106.
19. Preuss P and Frost F, “The Rise and Decline of Labor-Management Cooperation.”
20. Mary E. O’Leary, “Y-NH Broke Labor Laws, Union Pact, Arbiter Says,” New Haven Register, 14 December, 2006, available at http://www.nhregister.com/articles/2006/12/14/import/17589251.txt.
21. Lawrence Darmiento, “Unions Step up Drive to Organize Cedars’ Nurses,” Los Angeles Business Journal 27 (January 2003).
22. Paul Clark, “Health Care: A Growing Role for Collective Bargaining,” in Collective Bargaining in the Private Sector, ed. Paul Clark, John Delaney, and Ann Frost ("Champaign, IL: Industrial Relations Research Association, 2002), 91-135.
23. Suzanne Gordon, Life Support: Three Nurses on the Front Lines (Boston: Little Brown Press, 1997)
24. Dana Beth Weinberg, Code Green: Money Driven Hospitals and the Dismantling of Nursing (Ithaca, NY: Cornell University, ILR Press, 2003).
25. Adrienne E. Eaton and Saul A. Rubinstein, “Tracking Local Unions Involved in Managerial Decision-Making,” Labor Studies Journal 31, no. 2 (Summer 2006): 1-30.
26. John Paul Ferguson, “The Eyes of the Needles: A Sequential Model of Union Organizing Drives, 1999-2004,” Industrial and Labor Relations Review, forthcoming.
27. Derek Bok and John Dunlop, Labor and the American Community (New York: Simon and Schuster, 1970).
28. Richard Freeman and Joel Rogers, What Workers Want (Ithaca, NY: Cornell University, ILR Press, 1999).
29. Paul Adler, “The New ‘Learning Bureaucracy’: New United Motors Manufacturing, Inc.,” in Research in Organizational Behavior, ed. Barry Staw and Larry Cummings (Greenwich, CT: JAI Press, 1993), 111-94.
30. Saul Rubinstein and Thomas Kochan, Learning from Saturn (Ithaca, NY: Cornell University, ILR Press, 2001).
31. Saul A. Rubinstein, “Partnerships of Steel? Forging High Involvement Work Systems in the U.S. Steel Industry: A View from the Local Unions,” Advances in Industrial and Labor Relations 12 (2003): 115-144.
32. Adrienne E. Eaton, “Educating for AT&T, CWA and IBEW’s Workplace of the Future,” Proceedings of the Forty-Seventh Annual Meeting of the Industrial Relations Research Association, Washington, DC, 1995, 383-90.
33. Jody Hoffer Gittell, “Coordinating Mechanisms in Care Provider Groups,” Management Science 48, no. 11 (2002): 1408-25.;
34. Ingrid M. Nembhard, Anita L. Tucker, Jeffrey D. Horbar, and Joseph H. Carpenter, “Improving Patient Outcomes: The Effects of Staff Participation and Collaboration in Healthcare Delivery,” Harvard Business School Working Paper, 200
35. Ingrid M. Nembhard, Anita L. Tucker, Jeffrey D. Horbar, and Joseph H. Carpenter, “Teamwork in Health Care and Professional Training,” Tufts Managed Care Institute, 2001, available at www.tmci.org/downloads/topic5_01.pdf.
36. Rickey Hendricks, A National Model for Health Care: The History of Kaiser Perma-nente (New Brunswick, NJ: Rutgers University Press, 1993), 35-37.
37. Hendricks H, A National Model for Health Care, 35.
38. Hendricks H A National Model for Health Care, 13-14.
39. John J. Sweeney, “America Needs a Raise,” Perspectives on Work 1, no. 3 (1997)
40. John J. Sweeney, The New American Workplace: A Labor Perspective (Washington, DC: AFL-CIO, 1994).
41. John P. Kotter, “Leading Change: Why Transformation Efforts Fail,” Harvard Business Review (March-April, 1995): 59-67.
42. Joel Cutcher-Gershenfeld, “The Impact on Economic Performance of a Transformation in Industrial Relations,” Industrial and Labor Relations Review 44, no. 2 (January 1991): 241-60.
43. Joel Cutcher-Gershenfeld, “The Impact on Economic Performance of a Transformation in Workplace Relations,” Industrial and Labor Relations Review 44 (January 1991): 241-60.
44. Joel Cutcher-Gershenfeld, Tracing a Transformation in Industrial Relations: The Case of Xerox and the Amalgamated Clothing and Textile Workers Union (Washington DC, U.S. Department of Labor, Bureau of Labor Management Relations and Cooperative Programs, 1988).
45. Kurt Lewin, “Frontiers in Group Dynamics,” Human Relations 1, no. 1 (1947): 5-41
46. Thomas A. Kochan and Lee Dyer, “A Model of Organizational Change in the Context of Union-Management Relations,” Journal of Applied Behavioral Science 12, no. 1 (1976): 59-78
47. John Kotter, “Leading Change: Why Transformation Efforts Fail,” Harvard Business Review 73, no. 2 (March-April, 1995): 59-67
48. Richard E. Walton, Joel Cutcher-Gershenfeld, and Robert B. McKersie, Strategic Negotiations: A Theory of Change in Labor-Management Relations (Boston: Harvard Business School Press, 1994).
49. Paul S. Adler, “The New ‘Learning Bureaucracy’: New United Motors Manufacturing, Inc.,” in Research in Organizational Behavior, ed. Barry Staw and Larry Cummings (Greenwich, CT: JAI Press, 1993), 111-94.
50. Jody Hoffer Gittell, The Southwest Airlines Way (New York: McGraw-Hill, 2003).
51. Roger Fisher and William Ury, Getting to Yes (New York: Houghton Mifflin, 1982).
52. Richard E. Walton and Robert B. McKersie, A Behavioral Theory of Labor Negotiations (New York: McGraw-Hill, 1965).
53. Joint News Release, 15 December 2003, SEIU/CAN (available from the authors).
54. Adrienne E. Eaton and Jill Kriesky. “Union Organizing Under Neutrality and Card Check Agreements,” Industrial and Labor Relations Review 55, no. 1 (October 2001): 42-59.
55. Kochan K et al., “The Kaiser Permanente Labor Management Partnership: 2002-2004,” research report, Institute for Work and Employment Research, MIT, May 2005.
56. Adrienne E. Eaton. “Factors Contributing to the Survival of Participative Programs in Unionized Settings,” Industrial and Labor Relations Review 47, no. 3 (April 1994): 371-89.
57. Howard Raiffa, The Art and Science of Negotiations (Boston: Harvard Business School Press, 1982).
58. Howard Raiffa “RNs Speak Out: The SEIU Track Record,” available at http://www.calnurses.org/seiu-watch/pdf/ohio_seiu_talkinghead.pdf.
59. Deborah Burger, Geri Jenkins, Malinda Markowitz, and Zenei Triunfo-Cortez, “Letter From the Council Presidents,” Registered Nurse: The CNA/NNOC Journal of Patient Advocacy 2 (April 2008), published by the California Nurses Association.
60. James P. Spillane, Distributed Leadership (San Francisco: Jossey Bass, 2006).
61. Deborah Ancona, Thomas W. Malone, Wanda J. Orlikowski, and Peter M. Senge, “In Praise of the Incomplete Leader,” Harvard Business Review (February 2007): 92-100.
62. Saul Rubinstein, “The Impact of Co-Management on Quality Performance: The Case of the Saturn Corporation,” Industrial and Labor Relations Review 53, no. 2 (January 2000): 197-218.
63. Janice Klein, “Why Supervisors Resist Employee Involvement,” Harvard Business Review (September/October 1984): 87-95.
64. Adam Seth Litwin, “Essays on Information Technology and the Employment Relationship: Work, Workers, and IT in American Healthcare,” 2008.
65. Alison L. Booth, The Economics of the Trade Union (New York: Cambridge University Press, 1995).
66. Thomas A. Kochan, Harry C. Katz, and Robert B. McKersie, The Transformation of American Industrial Relations (New York: Basic Books, 1986).
67. Sumner H. Slichter, James Joseph Healy, and E. Robert Livernash, The Impact of Collective Bargaining on Management (Washington, DC: Brookings Institution Press, 1960).
68. Sandra E. Black and Lisa M. Lynch, “How to Compete: The Impact of Workplace Practices and Information Technology on Productivity,” Review of Economics and Statistics 83, no. 3 (2001): 434-45
69. Sandra E. Black and Lisa M. Lynch, “What’s Driving the New Economy? The Benefits of Workplace Innovation,” Economic Journal 114 (2004): 97-116
70. Erik Brynjolfsson and Lorin M. Hitt, “Computing Productivity: Firm-Level Evidence,” Review of Economics and Statistics 85, no. 4 (2003): 793-808
71. Erik Brynjolfsson, Lorin M. Hitt, and Shinkyu Yang, “Intangible Assets: Computers and Organ i zational Capital,” Brookings Papers on Economic Activity, no. 1 (2002): 137-81
72. Casey Ichniowski, Kathryn Shaw, and Giovanna Prennushi, “The Effects of Human Resource Management Practices on Productivity: A Study of Steel Finishing Lines,” American Economic Review 87, no. 3 (1997): 291-313
73. John Paul MacDuffie, “Human-Resource Bundles and Manufacturing Performance: Organizational Logic and Flexible Production Systems in the World Auto Industry,” Industrial and Labor Relations Review 48, no. 2 (1995): 197-221
74. John Paul MacDuffie and John F. Krafcik, “Integrating Technology and Human Resources for High-Performance Manufacturing: Evidence from the International Auto Industry,” in Transforming Organizations (New York: Oxford University Press, 1992), 209-26.
75. Paul S. Adler, “The Learning Bureaucracy: New United Motor Manufacturing, Inc,” in Research in Organizational Behavior, vol. 15 (Greenwich, CT: JAI Press, 1993), 111-94
76. MacDuffie M and Krafcik K. “Integrating Technology and Human Resources for High-Performance Manufacturing: Evidence from the International Auto Industry.”
77. Robert J. Thomas, What Machines Can’t Do: Politics and Technology in the Industrial Enterprise (Berkeley: University of California Press, 1994).
78. Thomas A. Kochan, John Paul MacDuffie, and Paul Osterman, “Employment Security at DEC: Sustaining Values Amid Environmental Change,” Human Resource Management 27, no. 2 (1988): 121-43
79. George P. Shultz and Arnold R. Weber, Strategies for the Displaced Worker: Confronting Economic Change (New York: Harper & Row, 1966).
80. Center for Studying Health System Change, Community Tracking Study Physician Study, 2000-2001 (Ann Arbor: Inter-University Consortium for Political and Social Research, 2003);
81. Center for Studying Health System Change, Community Tracking Study Physician Study, 2004-2005 (Ann Arbor: Inter-University Consortium for Political and Social Research, 2006).
82. Richard Singerman (Office of the National Coordinator for Health Information Technology, U.S. Department of Health and Human Services), interview with Adam Seth Litwin, 17 November 2005.
83. Ashish K. Jha, Timothy G. Ferris, Karen Donelan, Catherine DesRoches, Alexandra Shields, Sara Rosenbaum, and David Blumenthal, “How Common Are Electronic Health Records in the United States? A Summary of the Evidence,” Health Affairs 25, no. 6 (Web exclusive) (2006): 496-507.
84. David Woodwell and Donald K. Cherry, “National Ambulatory Medical Care Survey: 2002 Summary,” Advance Data from Vital and Health Statistics, no. 346 (2004).
85. Litwin L, “Essays on Information Technology and the Employment Relationship.”
86. Elizabeth A. McGlynn, Steven M. Asch, John Adams, Joan Keesey, Jennifer Hicks, Alison DeCristofaro, and Eve A. Kerr, “The Quality of Health Care Delivered to Adults in the United States,” New England Journal of Medicine 348, no. 26 (2003): 2635-45.
87. Anthony G. Bower, The Diffusion and Value of Healthcare Information Technology (Santa Monica: RAND Corporation, 2005);
88. George C. Halvorson and George J. Isham, Epidemic of Care (San Francisco: Jossey-Bass, 2003);
89. Richard Hillestad, James Bigelow, Anthony Bower, Federico Girosi, Robin Meili, Richard Scoville, and Roger Taylor, “Can Electronic Medical Record Systems Transform Health Care? Potential Health Benefits, Savings, and Costs,” Health Affairs 24, no. 5 (2005): 1103-17
90. McGlynn M et al., “The Quality of Health Care Delivered to Adults in the United States.”
91. Institute of Medicine, To Err Is Human: Building a Safer Health System (Washington, DC: National Academies Press, 2000);
92. Institute of Medicine Key Capabilities of an Electronic Health Record (Washington, DC: National Academies Press, 2003);
93. Institute of Medicine, Preventing Medical Errors (Washington, DC: National Academies Press, 2006).
94. Terhilda Garrido, Brian Raymond, Laura Jamieson, Louise Liang, and Andrew Wiesenthal, “Making the Business Case for Hospital Information Systems: A Kaiser Per-manente Investment Decision,” Journal of Health Care Finance 21, no. 2 (2004): 16-25.
95. Terhilda Garrido, Brian Raymond, Laura Jamieson, Louise Liang, and Andrew Wiesenthal, “What is HEDIS? HEDIS and Quality Compass,” http://www.ncqa.org/tabid/187/Default.aspx.
96. Adam Seth Litwin, “Quantifying the Line from Partnership to Performance at Kaiser Permanente,” MIT Institute for Work and Employment Research Working Paper, available at http://mitsloan.mit.edu/iwer/workingpapers.
97. Casey Ichniowski, “The Effects of Grievance Activity on Productivity,” Industrial and Labor Relations Review 40, no. 1 (October 1986): 75-89
98. Harry C. Katz, Thomas A. Kochan, and Kenneth R. Gobeille, “Industrial Relations Performance, Economic Performance and QWL Programs: An Interplant Analysis,” Industrial and Labor Relations Review 37, no. 1 (October, 1983): 3-17.
99. Michelle Kaminski, “New Forms of Work Organization and Their Impact on the Grievance Procedure,” in Employment Dispute Resolution and Worker Rights in the Changing Workplace, ed. A. Eaton and J. Keefe (Champaign, IL: Industrial Relations Research Association, 1999);
100. Adrienne E. Eaton and Saul A. Rubinstein, “Tracking Local Unions Involved in Managerial Decision-Making,” Labor Studies Journal 31, no. 2 (Summer 2006): 1-30.
101. National Agreement, 29. Available at http://www.lmpartnership.org/contracts/agreements/docs/2005_national_agreement_agreement.pdf.