Erratum to: Out of hours care in Germany - High utilization by adult patients with minor ailments? (BMC Family Practice (2017) 18 (42) DOI: 10.1186/s12875-017-0609-1);Out of hours care in Germany - High utilization by adult patients with minor ailments?

BMC Family Practice

Volumn 18, Issue 1, 2017, Pages

  Leutgeb, R ^a   Engeser, P ^a   Berger, S ^a   Szecsenyi, J ^a   Laux, G ^a  

^a UNIVERSITY HOSPITAL HEIDELBERG   (Germany)

Author keywords

Low urgency; Minor ailments; Out of Hours Care (OOHC); Patient perspective; Reason for Encounter (RFE)

Indexed keywords

ADOLESCENT; ADULT; AGED; CLINICAL TRIAL; FEMALE; GERMANY; HEALTH CARE DELIVERY; HEALTH CARE QUALITY; HEALTH INSURANCE; HUMAN; MALE; MIDDLE AGED; MULTICENTER STUDY; ORGANIZATION AND MANAGEMENT; OUT-OF-HOURS CARE; PRIMARY HEALTH CARE; REGISTER; RETROSPECTIVE STUDY; STATISTICS AND NUMERICAL DATA; UTILIZATION; VERY ELDERLY; YOUNG ADULT;

ADOLESCENT; ADULT; AFTER-HOURS CARE; AGED; AGED, 80 AND OVER; DELIVERY OF HEALTH CARE; FEMALE; GERMANY; HUMANS; INSURANCE, HEALTH; MALE; MIDDLE AGED; PRIMARY HEALTH CARE; PROCESS ASSESSMENT (HEALTH CARE); REGISTRIES; RETROSPECTIVE STUDIES; YOUNG ADULT;

EID: 85016019222     PISSN: None     EISSN: 14712296     Source Type: Journal    
DOI: 10.1186/s12875-017-0632-2     Document Type: Erratum

References (45)

1. Giesen P, Smits M, Huibers L, Grol R, Wensing M. Quality of after-hours primary care in the Netherlands: a narrative review. Ann Intern Med. 2011;155:108-13.
2. Huibers L, Giesen P, Wensing M, Grol R. Out-of-hours care in western countries: assessment of different organizational models. BMC Health Serv Res. 2009;9:105.
3. Leutgeb R, Walker N, Remmen R, Klemenc-Ketis Z, Szecsenyi J, Laux G. On a European collaboration to identify organizational models, potential shortcomings and improvement options in out-of-hours primary health care. Eur J Gen Pract. 2014;20(3):233-7.
4. van Uden CJ, Giesen PH, Metsemakersvan Uden CJ, Giesen PH, Metsemakers JF, Grol RP. Development of out-of-hours primary care by general practitioners (GPs) in the Netherlands: From small-call rotations to largescale GP cooperatives. Fam Med. 2006;38:565-9.
5. Grol R, Giesen P, Van Uden C. After-hours care in the United Kingdom, Denmark, and the Netherlands: New models. Health Aff (Millwood). 2006;25:1733-7.
6. "Auf den Punkt" Servicemagazin KV-Hessen Nr.1, Februar 2014 http://www.kvhessen.de/fileadmin/media/documents/AdP_1_2014_WEB.pdf; Accessed on 06. Apr 2016.
7. van Ierland Y, van Veen M, Huibers L, Giesen P, Moll HA. Validity of telephone and physical triage in emergency care: the Netherlands triage system. Fam Pract. 2011;28:334-41.
8. Huibers L, Smits M, Renaud V, Giesen P, Wensing M. Safety of telephone triage in out-of-hours care: a systematic review. Scand J Prim Health Care. 2011;29(4):198-209.
9. Gräff I, Goldschmidt B, Glien P, Bogdanow M, Fimmers R, Hoeft A, Kim SC, Grigutsch D. The German Version of the Manchester Triage System and its quality criteria-first assessment of validity and reliability. PLoS One. 2014;9(2):1-11.
10. Cooke MW, Jinks S. Does the Manchester triage system detect the critically ill? J Accid Emerg Med. 1999;16(3):179-81.
11. Netherlands Triage System. http://de-nts.nl (accessed 31 Aug 2016).
12. Campbell JL, Fletcher E, Britten N, Green C, Holt TA, Lattimer V, Richards DA, Richards SH, Salisbury C, Calitri R, Bowyer V, Chaplin K, Kandiyali R, Murdoch J, Roscoe J, Varley A, Warren FC, Taylor RS. Telephone triage for management of same-day consultation requests in general practice (the ESTEEM trial): a cluster randomised controlled trial and cost-consequence analysis. Lancet. 2014;384(9957):1859-68.
13. Gray DP, Wilkie P. Patient perspectives on telephone triage in general practice. Lancet. 2015;385(9969):687-8.
14. Campbell J, Warren F, Taylor R, Green C, Salisbury C. Patient perspectives on telephone triage in general practice - authors’ reply. Lancet. 2015;385(9969):688.
15. Paudyal V, Watson MC, Sach T, Porteous T, Bond Ch M, Wright DJ, Cleland J, Barton G, Holland R. Are pharmacy-based minor ailment schemes a substitute for other service providers? A systematic review. Br J Gen Pract. 2013;63(612):e472-81.
16. Lee R, McCarthy L. Canadian “minor ailments” programs: unanswered questions. Can Pharm J (Ott). 2015;148(6):302-48.
17. Fielding S, Porteous T, Ferguson J, Maskrey V, Blyth A, Paudyal V, Barton G, Holland R, Bond Ch M, Watson MC. Estimating the burden of minor ailment consultations in general practices and emergency departments through retrospective review of routine data in North East Scotland. Fam Pract. 2015;32(2):165-72.
18. Watson MC, Ferguson J, Barton GR, Maskrey V, Blyth A, Paudyal V, Bond CM, Holland R, Porteous T, Sach TH, Wright D, Fielding S. A cohort study of influences, health outcomes and costs of patients’ health-seeking behaviour for minor ailments from primary and emergency care settings. BMJ Open. 2015;18:5(2).
19. Davies NM. Minor ailments and self-limiting conditions: NOT. Can Pharm J (Ott). 2014;147:137.
20. Poole R, Gamper A, Porter A, Egbunike J, Edwards A. Exploring patients’ self-reported experiences of out of- hours primary care and their suggestions for improvement: a qualitative study. Fam Pract. 2011;28(2):210-9.
21. Smits M, Huibers L, Oude Bos A, Giesen P. Patient satisfaction with out-of-hours GP cooperatives: a longitudinal study. Scand J Prim Health Care. 2012;30(4):206-13.
22. Barry HE, Campbell JL, Asprey A, Richards SH. The use of patient experience survey data by out-of-hours primary care services: a qualitative interview study. BMJ Qual Saf doi:10.1136/bmjqs-2015-003963.
23. Laux G, Kaufmann-Kolle P, Bauer E, Goetz K, Stock C, Szecsenyi J. Evaluation of family doctor centred medical care based on AOK routine data in Baden-Wuerttemberg. Z Evid Fortbild Qual Gesundhwes. 2013;107(6):372-8.
24. Ingram JC, Calnan MW, Greenwood RJ, Kemple T, Payne S, Rossdale M. Risk taking in general practice: GP out-of-hours referrals to hospital. Br J Gen Pract. 2009;59(558):16-24.
25. Rossdale M, Kemple T, Payne S, Calnan M, Greenwood R. An observational study of variation in GPs’ out-of-hours emergency referrals. Br J Gen Pract. 2007;57(535):152-4.
26. Zwaanswijk M, Nielen MM, Hek K, Verheij RA. Factors associated with variation in urgency of primary out-of-hours contacts in the Netherlands: a cross-sectional study. BMJ Open. 2015;5(10):1-7.
27. Keizer E, Smits M, Peters Y, Huibers L, Giesen P, Wensing M. Contacts with out-of-hours primary care for nonurgent problems: patients’ beliefs or deficiencies in healthcare? BMC Fam Pract. 2015;16(1):157.
28. Carret ML, Fassa AC, Domingues MR. Inappropriate use of emergency services: a systematic review of prevalence and associated factors. Cad Saude Publica. 2009;25(1):7-28.
29. Watson MC, Holland R, Ferguson J, et al. Community pharmacy management of minor illness (the MINA study). London: Pharmacy Research UK; 2014.
30. Welle-Nilsen LK, Morken T, Hunskaar S, Granas AG. Minor ailments in out-of-hours primary care: an observational study. Scand J Prim Health Care. 2011;29(1):39-44.
31. Ismail SA, Gibbons DC, Gnani S. Reducing inappropriate accident and emergency department attendances: a systematic review of primary care service interventions. Br J Gen Pract. 2013;63(617):813-20.
32. Cowling TE, Harris MJ, Watt HC, Gibbons DC, Majeed A. Access to general practice and visits to accident and emergency departments in England: cross-sectional analysis of a national patient survey. Br J Gen Pract. 2014;64(624):434-9.
33. Bednall R, McRobbie D, Duncan J, Williams D. Identification of patients attending accident and emergency who may be suitable for treatment by a pharmacist. Fam Pract. 2003;20(1):54-7.
34. Todd K, Ducharme J, Choiniere M, et al. Pain in the emergency depart-ment: results of the pain and emergency medicine initiative (PEMI) multi-center study. J Pain. 2007;8:460-6.
35. Proprietary Association of Great Britain. The Value of the OTC Medicines Market for 2012 [updated 2013]. http://www.pagb.co.uk/ (accessed on 26 March 2016).
36. Müller U, Winterhalder R, Businger A, Zimmermann H, Exadaktylos AK. Why do walk-in patients prefer a busy urban emergency department during office hours? A pilot survey of 200 consecutive patients from Switzerland. Swiss Med Wkly. 2012;142:w13565.
37. Huibers LA, Moth G, Bondevik GT, Kersnik J, Huber CA, Christensen MB, Leutgeb R, Casado AM, Remmen R, Wensing M. Diagnostic scope in out-of-hours primary care services in eight European countries: an observational study. BMC Fam Pract. 2011;12:30.
38. van der Straten LM, van Stel HF, Spee FJ, Vreeburg ME, Schrijvers AJ, Sturms LM. Safety and efficiency of triaging low urgent self-referred patients to a general practitioner at an acute care post: an observational study. Emerg Med J. 2012;29(11):877-81.
39. den Boer-Wolters D, Knol MJ, Smulders K, de Wit NJ. Frequent attendance of primary care out-of-hours services in the Netherlands: characteristics of patients and presented morbidity. Fam Pract. 2010;27(2):129-34.
40. Philips H, Huibers L, Holm Hansen E, Bondo Christensen M, Leutgeb R, Klemenc-Ketis Z, Chmiel C, Muñoz MA, Kosiek K, Remmen R. Guidelines adherence to lower urinary tract infection treatment in out-of-hours primary care in European countries. Qual Prim Care. 2014;22(4):221-31.
41. Chmiel C, Huber CA, Rosemann T, Zoller M, Eichler K, Sidler P, Senn O. Walk-ins seeking treatment at an emergency department or general practitioner out-of-hours service: a cross-sectional comparison. BMC Health Serv Res. 2011;11:94.
42. Leutgeb R, Szecsenyi J, Kuehlein T, Laux G. Characteristics of health-care provision for patients in Out-of- hours care and regular care. Gesundheitswesen. 2015;77(10):757-60.
43. Leutgeb R, Laux G, Hermann K, Gutscher A, Szcsenyi J, Kühlein T. Patient care in an out-of-hours care practice - a descriptive study of the CONTENT project. Gesundheitswesen. 2014;76(12):836-9.
44. Calnan M, Payne S, Kemple T, et al. A qualitative study exploring variations in general practitioners’ out-ofhours referrals to hospital. Br J Gen Pract. 2007;57(542):706-13.
45. Raknes G, Hansen EH, Hunskaar S. Distance and utilisation of out-of-hours services in a Norwegian urban/rural district: an ecological study. BMC Health Serv Res. 2013;13:222.