메뉴 건너뛰기




Volumn 17, Issue 2-3, 2005, Pages 51-62

Buyer characteristics among users of various travel intermediaries

Author keywords

Expectations; Internet; Online purchasing; Selection criteria; Travel agents

Indexed keywords


EID: 85015638135     PISSN: 10548408     EISSN: None     Source Type: Journal    
DOI: 10.1300/J073v17n02_05     Document Type: Article
Times cited : (53)

References (37)
  • 1
    • 0142004979 scopus 로고    scopus 로고
    • Establishing customer relationships on the Internet requires more than technology
    • Travel search and booking behavior survey. Retrieved October
    • ACNielsen. (2001). Travel search and booking behavior survey. Retrieved October 15, 2001, Barnes, J. G., and Cumby, J. A. (2002). Establishing customer relationships on the Internet requires more than technology. Australasian Marketing Journal, 10(1), 36-46.
    • (2001) Australasian Marketing Journal , vol.15 , Issue.1 , pp. 36-46
    • Nielsen, A.C.1    Barnes, J.G.2    Cumby, J.A.3
  • 2
    • 1842863650 scopus 로고    scopus 로고
    • Why web sites fall short-according to CSC study, top management and IT are out of synch
    • Berry, J. (1999, May 17). Why web sites fall short-according to CSC study, top management and IT are out of synch. InternetWeek, 765, 27-28.
    • (1999) Internetweek , vol.765 , pp. 27-28
    • Berry, J.1
  • 4
    • 0013327057 scopus 로고    scopus 로고
    • Self-service technologies: What do customers expect?
    • Bitner, M. J. (2001). Self-service technologies: What do customers expect? Marketing Management, 10(1), 10-11.
    • (2001) Marketing Management , vol.10 , Issue.1 , pp. 10-11
    • Bitner, M.J.1
  • 5
    • 0001184731 scopus 로고    scopus 로고
    • Predicting a behavioral profile for pleasure travelers based on the basis of Internet use segmentation
    • Bonn, M. A., Furr, H. L., and Susskind, A. M. (1999). Predicting a behavioral profile for pleasure travelers based on the basis of Internet use segmentation. Journal of Travel Research, 37(4), 333-340.
    • (1999) Journal of Travel Research , vol.37 , Issue.4 , pp. 333-340
    • Bonn, M.A.1    Furr, H.L.2    Susskind, A.M.3
  • 6
    • 10244272163 scopus 로고    scopus 로고
    • Trends in information technology and tourism
    • W. C. Gartner & D. W. Lime (Eds.), New York: CABI Publishing
    • Buhalis, D. (2000). Trends in information technology and tourism. In W. C. Gartner and D. W. Lime (Eds.), Trends in outdoor recreation, leisure, and tourism (pp. 47-61). New York: CABI Publishing.
    • (2000) Trends in Outdoor Recreation, Leisure, and Tourism , pp. 47-61
    • Buhalis, D.1
  • 7
    • 0036213861 scopus 로고    scopus 로고
    • The future of eTourism intermediaries
    • Buhalis, D., and Licata, M. C. (2002). The future of eTourism intermediaries. Tourism Management, 23(3), 207-220.
    • (2002) Tourism Management , vol.23 , Issue.3 , pp. 207-220
    • Buhalis, D.1    Licata, M.C.2
  • 8
    • 0013163737 scopus 로고    scopus 로고
    • What online Hong Kong travelers look for on airline/travel websites?
    • Chu, R. (2001). What online Hong Kong travelers look for on airline/travel websites? International Journal of Hospitality Management, 20(1), 95-100.
    • (2001) International Journal of Hospitality Management , vol.20 , Issue.1 , pp. 95-100
    • Chu, R.1
  • 9
    • 0038296312 scopus 로고    scopus 로고
    • The global market forecast for Internet usage and commerce
    • Version 7.1]. Framingham, MA: International Data Corporation
    • Gantz, J., Glasheen, C., and Emberley, D. (2001). The global market forecast for Internet usage and commerce: Based on Internet commerce market model [Version 7.1]. Framingham, MA: International Data Corporation.
    • (2001) Based on Internet Commerce Market Model
    • Gantz, J.1    Glasheen, C.2    Emberley, D.3
  • 10
    • 85023654504 scopus 로고    scopus 로고
    • Multivariate data analysis 5th ed. Upper Saddle River, NJ: Prentice Hall
    • Hair, J. F., Anderson, R. E., Tathan, R. L., and Black, W. C. (1998). Multivariate data analysis 5th ed. Upper Saddle River, NJ: Prentice Hall.
    • (1998)
    • Hair, J.F.1    Erson, R.E.2    Tathan, R.L.3    Black, W.C.4
  • 11
  • 12
    • 0037365395 scopus 로고    scopus 로고
    • Barriers to implementing e-commerce in the travel industry: A practical perspective
    • Heung, V. C. S. (2003). Barriers to implementing e-commerce in the travel industry: A practical perspective. International Journal of Hospitality Management, 22(1), 111-118.
    • (2003) International Journal of Hospitality Management , vol.22 , Issue.1 , pp. 111-118
    • Heung, V.C.S.1
  • 13
    • 0002591223 scopus 로고    scopus 로고
    • Important factors affecting Hong Kong consumers’ choice of a travel agency for all-inclusive package tours
    • Heung, V. C. S., and Chu, R. (2000). Important factors affecting Hong Kong consumers’ choice of a travel agency for all-inclusive package tours. Journal of Travel Research, 39(1), 52-59.
    • (2000) Journal of Travel Research , vol.39 , Issue.1 , pp. 52-59
    • Heung, V.C.S.1    Chu, R.2
  • 15
    • 84970487175 scopus 로고
    • Consumer perceptions of travel agencies: Communications, images, needs and expectations
    • Kendall, K. W., and Booms, B. H. (1989). Consumer perceptions of travel agencies: Communications, images, needs and expectations. Journal of Travel Research, 27(4), 29-37.
    • (1989) Journal of Travel Research , vol.27 , Issue.4 , pp. 29-37
    • Kendall, K.W.1    Booms, B.H.2
  • 16
    • 0242324832 scopus 로고    scopus 로고
    • The effect of the Internet on travel consumer purchasing behaviour and implications for travel agencies
    • Lang, T. C. (2000). The effect of the Internet on travel consumer purchasing behaviour and implications for travel agencies. Journal ofVacation Marketing, 6(4), 368-385.
    • (2000) Journal Ofvacation Marketing , vol.6 , Issue.4 , pp. 368-385
    • Lang, T.C.1
  • 17
    • 0000197804 scopus 로고    scopus 로고
    • A study of airlines’ online reservation services on the Internet
    • Law, R., and Leung, R. (2000). A study of airlines’ online reservation services on the Internet. Journal of Travel Research, 39(2), 202-211.
    • (2000) Journal of Travel Research , vol.39 , Issue.2 , pp. 202-211
    • Law, R.1    Leung, R.2
  • 18
    • 80053082262 scopus 로고
    • Factors affecting customer evaluation of service quality in travel agencies: An investigation of customer perceptions
    • LeBlanc, G. (1992). Factors affecting customer evaluation of service quality in travel agencies: An investigation of customer perceptions. Journal of Travel Research, 30(3), 10-16.
    • (1992) Journal of Travel Research , vol.30 , Issue.3 , pp. 10-16
    • Leblanc, G.1
  • 19
    • 84865462219 scopus 로고    scopus 로고
    • Defining opportunities and threats in a changing information technology environment: The case of the travel agent
    • Lowengart, O., and Reichel, A. (1998). Defining opportunities and threats in a changing information technology environment: The case of the travel agent. Journal of Hospitality and Leisure Marketing, 5(4), 57-71.
    • (1998) Journal of Hospitality and Leisure Marketing , vol.5 , Issue.4 , pp. 57-71
    • Lowengart, O.1    Reichel, A.2
  • 20
    • 0038015944 scopus 로고    scopus 로고
    • The impact of selected customer characteristics and response time on E-complaint satisfaction and return intent
    • Matilla, A. S., and Mount, D. J. (2003). The impact of selected customer characteristics and response time on E-complaint satisfaction and return intent. International Journal of Hospitality Management, 22(2), 135-145.
    • (2003) International Journal of Hospitality Management , vol.22 , Issue.2 , pp. 135-145
    • Matilla, A.S.1    Mount, D.J.2
  • 22
    • 0142009944 scopus 로고    scopus 로고
    • Journey to nowhere? E-mail customer service by travel agents in Singapore
    • Murphy, J., and Tan, I. (2003). Journey to nowhere? E-mail customer service by travel agents in Singapore. Tourism Management, 24(5), 543-550.
    • (2003) Tourism Management , vol.24 , Issue.5 , pp. 543-550
    • Murphy, J.1    Tan, I.2
  • 23
    • 23044517869 scopus 로고    scopus 로고
    • The impact of technology on the quality-value-loyalty chain: A research agenda
    • Parasuraman, A., and Grewal, D. (2000). The impact of technology on the quality-value-loyalty chain: A research agenda. Journal of the Academy of Marketing Sciences, 28(1), 168-174.
    • (2000) Journal of the Academy of Marketing Sciences , vol.28 , Issue.1 , pp. 168-174
    • Parasuraman, A.1    Grewal, D.2
  • 24
    • 0010235659 scopus 로고
    • The differences among travel agency users in the importance ratings of agency service features
    • Persia, M. A., and Gitelson, R. J. (1993). The differences among travel agency users in the importance ratings of agency service features. Journal of Travel and Tourism Marketing, 1(4), 77-97.
    • (1993) Journal of Travel and Tourism Marketing , vol.1 , Issue.4 , pp. 77-97
    • Persia, M.A.1    Gitelson, R.J.2
  • 25
    • 1542331465 scopus 로고    scopus 로고
    • The cus- tomer-service life cycle: A framework for improving customer service through information technology
    • Picolli, G., Spalding, B. R., and Ives, B. (2001). The cus- tomer-service life cycle: A framework for improving customer service through information technology. Cornell Hotel and Restaurant Administration Quarterly, 42(3), 38-45.
    • (2001) Cornell Hotel and Restaurant Administration Quarterly , vol.42 , Issue.3 , pp. 38-45
    • Picolli, G.1    Spalding, B.R.2    Ives, B.3
  • 27
    • 3843131728 scopus 로고    scopus 로고
    • Determinants of Web site implementation in small businesses
    • Raymond, L. (2001). Determinants of Web site implementation in small businesses. Internet Research, 11(5), 411-422.
    • (2001) Internet Research , vol.11 , Issue.5 , pp. 411-422
    • Raymond, L.1
  • 29
    • 0002172994 scopus 로고    scopus 로고
    • Do travel agencies measure up to customer expectation? An empirical investigation of travel agencies’ service quality as measured by SERVQUAL
    • Ryan, C., and Cliff, A. (1997). Do travel agencies measure up to customer expectation? An empirical investigation of travel agencies’ service quality as measured by SERVQUAL. Journal of Travel and Tourism Marketing, 6(2), 1-31.
    • (1997) Journal of Travel and Tourism Marketing , vol.6 , Issue.2 , pp. 1-31
    • Ryan, C.1    Cliff, A.2
  • 30
    • 84979561658 scopus 로고    scopus 로고
    • The impact of Internet on travel industry in Australia
    • Standing, C., and Vasudavan, T. (2000). The impact of Internet on travel industry in Australia. Tourism Recreation Research, 25(3), 45-54.
    • (2000) Tourism Recreation Research , vol.25 , Issue.3 , pp. 45-54
    • Standing, C.1    Vasudavan, T.2
  • 31
    • 85023673575 scopus 로고    scopus 로고
    • Internet travel: Shakeout time; A vast majority of travel web sites are in the process of failing
    • Retrieved June
    • Stoltz, C. (2000, May 14). Internet travel: Shakeout time; A vast majority of travel web sites are in the process of failing. The Washington Post. Retrieved June 10, 2003
    • (2000) The Washington Post , vol.10
    • Stoltz, C.1
  • 32
    • 85023674448 scopus 로고    scopus 로고
    • Online travel booking jumps in 2002
    • Retrieved December
    • Travel Industry Association of America [TIA]. (2002). Online travel booking jumps in 2002, despite plateau in online travel planning. Retrieved December 17
    • (2002) Despite Plateau in Online Travel Planning , pp. 17
  • 33
    • 0010335285 scopus 로고    scopus 로고
    • Tourism and the Internet: Opportunities for direct marketing
    • Walle, A. H. (1996). Tourism and the Internet: Opportunities for direct marketing. Journal of Travel Research, 55(1), 72-77.
    • (1996) Journal of Travel Research , vol.55 , Issue.1 , pp. 72-77
    • Walle, A.H.1
  • 34
    • 0141935583 scopus 로고    scopus 로고
    • A relationship-building model for the Web retail marketplace
    • Wang, F., Head, M., and Archer, N. (2000). A relationship-building model for the Web retail marketplace. Internet Research, 10(5), 374-384.
    • (2000) Internet Research , vol.10 , Issue.5 , pp. 374-384
    • Wang, F.1    Head, M.2    Archer, N.3
  • 35
    • 0000568163 scopus 로고    scopus 로고
    • Profiling people searching for and purchasing travel products on the World Wide Web
    • Weber, K., and Roehl, W. S. (1999). Profiling people searching for and purchasing travel products on the World Wide Web. Journal of Travel Research, 57(3), 291-298.
    • (1999) Journal of Travel Research , vol.57 , Issue.3 , pp. 291-298
    • Weber, K.1    Roehl, W.S.2
  • 36
    • 84986085904 scopus 로고    scopus 로고
    • An analysis of the competitive strategies of hotels and travel agents in Hong Kong and Singapore
    • Wong, K. F., and Kwan, C. (2001). An analysis of the competitive strategies of hotels and travel agents in Hong Kong and Singapore. International Journal of Contemporary Hospitality Management, 15(6), 293-303.
    • (2001) International Journal of Contemporary Hospitality Management , vol.15 , Issue.6 , pp. 293-303
    • Wong, K.F.1    Kwan, C.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.