메뉴 건너뛰기




Volumn 11, Issue 23, 2001, Pages 62-72

Calculating the economic value of customers to an organisation

Author keywords

[No Author keywords available]

Indexed keywords


EID: 85015476448     PISSN: 10356908     EISSN: 18352561     Source Type: Journal    
DOI: 10.1111/j.1835-2561.2001.tb00181.x     Document Type: Article
Times cited : (14)

References (28)
  • 1
    • 85040389816 scopus 로고    scopus 로고
    • Customer Valuation and the Role of Accounting in the Loyalty Context
    • University of New South Wales
    • Andon, P. J., 1997, “Customer Valuation and the Role of Accounting in the Loyalty Context”, Unpublished honours thesis, University of New South Wales.
    • (1997) Unpublished honours thesis
    • Andon, P.J.1
  • 3
    • 0347069014 scopus 로고    scopus 로고
    • Valuing Customers and Loyalty: The Rhetoric of Customer Focus versus the Reality of Alienation and Exclusion of (Devalued) Customers
    • Boyce, G., 2000, “Valuing Customers and Loyalty: The Rhetoric of Customer Focus versus the Reality of Alienation and Exclusion of (Devalued) Customers”, Critical Perspectives in Accounting, Vol II, No. 6: 649-89.
    • (2000) Critical Perspectives in Accounting , vol.2 , Issue.6 , pp. 649-689
    • Boyce, G.1
  • 5
    • 0141580257 scopus 로고
    • Putting Strategy into Shareholder Value Analysis
    • March-April
    • Day, G. S., and L. Fahey., 1990, “Putting Strategy into Shareholder Value Analysis”, Harvard Business Review, March-April 156-62.
    • (1990) Harvard Business Review , pp. 156-162
    • Day, G.S.1    Fahey, L.2
  • 6
    • 85040439325 scopus 로고    scopus 로고
    • Shareholders aren’t Everything
    • text edition, 17 February
    • Davies, J., and J. Kay., 1997, “Shareholders aren’t Everything”, Fortune, text edition, 17 February.
    • (1997) Fortune
    • Davies, J.1    Kay, J.2
  • 7
    • 0347163650 scopus 로고
    • Why SG&A doesn’t always work
    • January-February
    • Dudick, T. S., 1987, “Why SG&A doesn’t always work”, Harvard Business Review, January-February 30-4.
    • (1987) Harvard Business Review , pp. 30-34
    • Dudick, T.S.1
  • 9
    • 0041316719 scopus 로고    scopus 로고
    • Customer Lifetime Value: An Application in the Rural Petroleum Market
    • Gloy, B., A. Akridge., and P. V. Preckel., 1997, “Customer Lifetime Value: An Application in the Rural Petroleum Market”, Agribusiness, Vol. 13, No. 3: 335-47.
    • (1997) Agribusiness , vol.13 , Issue.3 , pp. 335-347
    • Gloy, B.1    Akridge, A.2    Preckel, P.V.3
  • 10
    • 79951912460 scopus 로고    scopus 로고
    • Customer Profitability Analysis
    • 1996, Australian Society of Certified Practising Accountants, Melbourne
    • Goodman, K., and J. Petty., 1996, “Customer Profitability Analysis”, Management Accounting Issues Report Number 3 (1996), Australian Society of Certified Practising Accountants, Melbourne.
    • (1996) Management Accounting Issues Report Number 3
    • Goodman, K.1    Petty, J.2
  • 11
    • 85040414558 scopus 로고    scopus 로고
    • Sixth Biennial Management Accounting Research Conference, University of New South Wales
    • Guilding, C., and L. McManus., 1998, “Customer Accounting: An Exploratory Study”, Sixth Biennial Management Accounting Research Conference, University of New South Wales.
    • (1998) Customer Accounting: An Exploratory Study
    • Guilding, C.1    McManus, L.2
  • 12
  • 13
    • 0000528728 scopus 로고
    • On Trying to Study Accounting in the Contexts in which it Operates
    • Hopwood, A. G., 1983, “On Trying to Study Accounting in the Contexts in which it Operates”, Accounting Organizations and Society, Vol 8, No. 2/3: 287-305.
    • (1983) Accounting Organizations and Society , vol.8 , Issue.2-3 , pp. 287-305
    • Hopwood, A.G.1
  • 14
    • 0002099013 scopus 로고
    • Customer Profitability: As Critical as Product Profitability
    • October
    • Howell, R. A., and S. R. Soucy., 1990, “Customer Profitability: As Critical as Product Profitability”, Management Accounting, October: 42-47.
    • (1990) Management Accounting , pp. 42-47
    • Howell, R.A.1    Soucy, S.R.2
  • 15
    • 0011449537 scopus 로고
    • Insurance Marketing: Determining a Customer’s Lifetime Value (Part 1)
    • March
    • Jackson, D., 1989a, “Insurance Marketing: Determining a Customer’s Lifetime Value (Part 1)", Direct Marketing, March: 60-62, 123.
    • (1989) Direct Marketing
    • Jackson, D.1
  • 16
    • 0011497993 scopus 로고
    • Insurance Marketing: Determining a Customer’s Lifetime Value (Part 2)
    • May
    • Jackson, D., 1989b, “Insurance Marketing: Determining a Customer’s Lifetime Value (Part 2)", Direct Marketing, May: 25-32.
    • (1989) Direct Marketing , pp. 25-32
    • Jackson, D.1
  • 17
    • 0011497993 scopus 로고
    • Insurance Marketing: Determining a Customer’s Lifetime Value (Part 3)
    • August
    • Jackson, D., 1989c, “Insurance Marketing: Determining a Customer’s Lifetime Value (Part 3)", Direct Marketing, August: 28-30.
    • (1989) Direct Marketing , pp. 28-30
    • Jackson, D.1
  • 18
    • 0005147951 scopus 로고
    • Applications for the Lifetime Value Model in Modern Newspaper Publishing
    • Keane, T. J., and P. Wang., 1995, “Applications for the Lifetime Value Model in Modern Newspaper Publishing”, Journal of Direct Marketing, Vol. 9, No. 7: 59-66.
    • (1995) Journal of Direct Marketing , vol.9 , Issue.7 , pp. 59-66
    • Keane, T.J.1    Wang, P.2
  • 19
    • 84936823853 scopus 로고
    • Harvard University Press, Cambridge
    • Latour, B., 1987, Science in Action, Harvard University Press, Cambridge.
    • (1987) Science in Action
    • Latour, B.1
  • 20
    • 27944460828 scopus 로고
    • Accounting Innovation Beyond the Enterprise: Problematizing Investment Decisions and Programming Economic Growth in the U. K. in the 1960s
    • Miller, P., 1991, “Accounting Innovation Beyond the Enterprise: Problematizing Investment Decisions and Programming Economic Growth in the U. K. in the 1960s”, Accounting Organizations and Society, Vol. 16, No. 8: 733-62.
    • (1991) Accounting Organizations and Society , vol.16 , Issue.8 , pp. 733-762
    • Miller, P.1
  • 22
    • 0031206017 scopus 로고    scopus 로고
    • Accounting for Organizational Performance: The Construction of the Customer in the Privatized Water Industry
    • Ogden, S. G., 1997, “Accounting for Organizational Performance: The Construction of the Customer in the Privatized Water Industry”, Accounting Organizations and Society, Vol. 22, No. 6: 529-56.
    • (1997) Accounting Organizations and Society , vol.22 , Issue.6 , pp. 529-556
    • Ogden, S.G.1
  • 25
    • 0345902413 scopus 로고
    • Customer Profitability: An Activity-Based Costing Approach
    • Smith, M., and S. Dikolli., 1995, “Customer Profitability: An Activity-Based Costing Approach”, Management Accounting Journal, Vol. 10, No. 7: 3-7.
    • (1995) Management Accounting Journal , vol.10 , Issue.7 , pp. 3-7
    • Smith, M.1    Dikolli, S.2
  • 26
    • 0033228902 scopus 로고    scopus 로고
    • Examining the ‘Quantified Customer
    • Vaivio, J., 1999, “Examining the ‘Quantified Customer”', Accounting Organizations and Society, Vol 24: 689-715.
    • (1999) Accounting Organizations and Society , vol.24 , pp. 689-715
    • Vaivio, J.1
  • 28
    • 0009155830 scopus 로고
    • Accounting for Marketing Strategies
    • C.Drury (ed.), Butterworth-Heineman Ltd, Oxford
    • Ward, K., 1992, “Accounting for Marketing Strategies”, in C.Drury (ed.), Management Accounting Handbook, Butterworth-Heineman Ltd, Oxford.
    • (1992) Management Accounting Handbook
    • Ward, K.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.