메뉴 건너뛰기




Volumn 11, Issue 2, 2006, Pages 43-55

Transformative mediation at work: Employee and supervisor perceptions on usps redress program

Author keywords

Dispute resolution; Procedural justice; Transformative mediation

Indexed keywords


EID: 85012475889     PISSN: 12294659     EISSN: 2331795     Source Type: Journal    
DOI: 10.1080/12294659.2003.10805084     Document Type: Article
Times cited : (3)

References (31)
  • 1
    • 0141772424 scopus 로고    scopus 로고
    • Upstream Effects From Mediation of Workplace Disputes: Some Preliminary Evidence from the USPS
    • Anderson, J. F., and L. B. Bingham. 1997. Upstream Effects From Mediation of Workplace Disputes: Some Preliminary Evidence from the USPS. Labor Law Journal 48: 601-615.
    • (1997) Labor Law Journal , vol.48 , pp. 601-615
    • Anderson, J.F.1    Bingham, L.B.2
  • 3
    • 84981563038 scopus 로고
    • Grievance Mediation: A Route to Resolution for the Cost-Conscious 1980s
    • Bowers, M.H., Seeber, R.I. and Stallworth, L.E. 1982. Grievance Mediation: A Route to Resolution for the Cost-Conscious 1980s. Labor Law Journal 33: 459-466.
    • (1982) Labor Law Journal , vol.33 , pp. 459-466
    • Bowers, M.H.1    Seeber, R.I.2    Stallworth, L.E.3
  • 4
    • 79959532674 scopus 로고    scopus 로고
    • Mediating Employment Disputes: Perceptions of Redress at the United States Postal Service
    • Bingham, Lisa B. 1997. Mediating Employment Disputes: Perceptions of Redress at the United States Postal Service. Review of Public Personnel Administration 17(2): 20-30.
    • (1997) Review of Public Personnel Administration , vol.17 , Issue.2 , pp. 20-30
    • Bingham, L.B.1
  • 5
    • 84993708235 scopus 로고    scopus 로고
    • Mediating Employment Disputes at the United States Postal Service: A Comparison of Inhouse and Outside Neutral Mediator Models
    • Bingham, Lisa B., Chesmore, G., Moon, Y., and Napoli, L. M. 2000. Mediating Employment Disputes at the United States Postal Service: A Comparison of Inhouse and Outside Neutral Mediator Models. Review of Public Personnel Administration 20(1): 5-19.
    • (2000) Review of Public Personnel Administration , vol.20 , Issue.1 , pp. 5-19
    • Bingham, L.B.1    Chesmore, G.2    Moon, Y.3    Napoli, L.M.4
  • 6
    • 5944232745 scopus 로고    scopus 로고
    • The Effectiveness of Mediation: An Independent Analysis of Cases Handled By Four Major Service Providers
    • Brett, Jeanne M., Zoe I. Barsness, and Stephen B. Goldberg. 1996. The Effectiveness of Mediation: An Independent Analysis of Cases Handled By Four Major Service Providers. Negotiation Journal 12(3): 259-269.
    • (1996) Negotiation Journal , vol.12 , Issue.3 , pp. 259-269
    • Brett, J.M.1    Barsness, Z.I.2    Goldberg, S.B.3
  • 7
    • 84926272126 scopus 로고
    • Grievance Mediation in the Coal Industry: A Field Experiment
    • Brett, Jeanne M., and Stephen B. Goldberg. 1983. Grievance Mediation in the Coal Industry: A Field Experiment. Industrial and Labor Relations Review 37(1):49-67.
    • (1983) Industrial and Labor Relations Review , vol.37 , Issue.1 , pp. 49-67
    • Brett, J.M.1    Goldberg, S.B.2
  • 10
    • 21144481895 scopus 로고
    • The Effects of Partisan Third Parties on Negotiator Behavior and Outcome Perceptions.
    • Conlon, D. E. & Ross, W.H. 1993. "The Effects of Partisan Third Parties on Negotiator Behavior and Outcome Perceptions." Journal of Applied Psychology 78:280-290.
    • (1993) Journal of Applied Psychology , vol.78 , pp. 280-290
    • Conlon, D.E.1    Ross, W.H.2
  • 11
    • 85012427920 scopus 로고    scopus 로고
    • The MIT-Harvard Public Disputes Program
    • Consensus 40. 1998. The MIT-Harvard Public Disputes Program.
    • (1998) Consensus 40
  • 12
    • 0141549099 scopus 로고
    • Mediating Claims of Discrimination
    • Daus, M. W. 1995. Mediating Claims of Discrimination. Dispute Resolution Journal 50(4):51-54.
    • (1995) Dispute Resolution Journal , vol.50 , Issue.4 , pp. 51-54
    • Daus, M.W.1
  • 13
    • 34249842668 scopus 로고
    • Why Does Grievance Mediation Resolve Grievances?
    • Feuille, P. 1992. Why Does Grievance Mediation Resolve Grievances? Negotiation Journal 8(2): 131-145.
    • (1992) Negotiation Journal , vol.8 , Issue.2 , pp. 131-145
    • Feuille, P.1
  • 14
    • 34249766635 scopus 로고
    • Waiting in the Wings: Mediation's Role in Grievance Resolution
    • Feuille, P., and D. M. Kolb. 1994. Waiting in the Wings: Mediation's Role in Grievance Resolution. Negotiation Journal 10(3):249-264.
    • (1994) Negotiation Journal , vol.10 , Issue.3 , pp. 249-264
    • Feuille, P.1    Kolb, D.M.2
  • 16
    • 0000188288 scopus 로고
    • Distributive and Procedural Justice: Combined Impact of 'Voice' and Improvement on Experience Inequity
    • Folger, R. 1977. Distributive and Procedural Justice: Combined Impact of 'Voice' and Improvement on Experience Inequity. Journal of Personality and Social Psychology 35:108-119.
    • (1977) Journal of Personality and Social Psychology , vol.35 , pp. 108-119
    • Folger, R.1
  • 17
    • 84936388873 scopus 로고
    • Grievance Mediation: A Trend in the Cost-conscious Eighties
    • Gregory G.A. and Rooney, R.E., Jr. 1980. Grievance Mediation: A Trend in the Cost-conscious Eighties. Labor and Law Journal 31:502-508.
    • (1980) Labor and Law Journal , vol.31 , pp. 502-508
    • Gregory, G.A.1    Rooney, R.E.2
  • 18
    • 0000125627 scopus 로고
    • Managers Handling Disputes: Third-Party Roles and Perceptions of Fairness
    • Karambayya, R. & Brett, J. 1989. Managers Handling Disputes: Third-Party Roles and Perceptions of Fairness. Academy of Management Journal 32: 687-704.
    • (1989) Academy of Management Journal , vol.32 , pp. 687-704
    • Karambayya, R.1    Brett, J.2
  • 19
    • 0001271186 scopus 로고
    • Effects of Formal Authority and Experience on Third-Party Roles, Outcomes, and Perceptions of Fairness
    • Karambayya, R., Brett, J., and Lytle, A. 1992. Effects of Formal Authority and Experience on Third-Party Roles, Outcomes, and Perceptions of Fairness. Academy of Management Journal 35(2): 426-438.
    • (1992) Academy of Management Journal , vol.35 , Issue.2 , pp. 426-438
    • Karambayya, R.1    Brett, J.2    Lytle, A.3
  • 23
    • 0003965212 scopus 로고    scopus 로고
    • (2d Ed.). San Francisco, CA: Jossey-Bass Publishers, Inc
    • Moore, Christopher. 1996. The Mediation Process (2d Ed.). San Francisco, CA: Jossey-Bass Publishers, Inc.
    • (1996) The Mediation Process
    • Moore, C.1
  • 25
    • 0039097100 scopus 로고
    • Grievance Mediation: Does it Really Work?
    • Skratek, S. P. 1990. Grievance Mediation: Does it Really Work? Negotiation Journal 6:269-280.
    • (1990) Negotiation Journal , vol.6 , pp. 269-280
    • Skratek, S.P.1
  • 26
    • 58149207862 scopus 로고
    • Comparing Three Processes Underlying Judgments of Procedural Justice: A Field Study of Mediation and Arbitration
    • Shapiro, Debra L., and Jeanne M. Brett. 1993. Comparing Three Processes Underlying Judgments of Procedural Justice: A Field Study of Mediation and Arbitration. Journal of Personality and Social Psychology 65(6):1167-1177.
    • (1993) Journal of Personality and Social Psychology , vol.65 , Issue.6 , pp. 1167-1177
    • Shapiro, D.L.1    Brett, J.M.2
  • 31


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.