Computer anxiety and social workers: Differences by access, use, and training

Journal of Technology in Human Services

Volumn 19, Issue 1, 2002, Pages 1-12

  Choi, Gil ^a   Ligon, Jan ^b   Ward, Jim ^a  

^a UNIVERSITY OF SOUTH CAROLINA   (United States)

^b GEORGIA STATE UNIVERSITY   (United States)

Author keywords

Anxiety; Computers; Technology

Indexed keywords

EID: 85011146072     PISSN: 15228835     EISSN: 15228991     Source Type: Journal    
DOI: 10.1300/J017v19n01_01     Document Type: Article

References (51)

1. Alalszewski, A. (1985). Literature review: New technology and social work. British Journal of Social Work, 15, 409-415.
2. Anderson, A. A. (1996). Predictors of computer anxiety and performance in information systems. Computers in Human Behavior, 12, 61-77.
3. Anthony, L. M., Clarke, M. C., & Anderson, S. J. (2000). Technophobia and personality subtypes in a sample of South African university students. Computers in Human Behavior, 16, 31-44.
4. Bozionelos, N. (1996). Psychology of computer use: Prevalence of computer anxiety in British mangers and professionals. Psychological Reports, 78, 995-1002.
5. Briggs, P., & Kindler, P. (1993). Bridging the gap between information technology and human services. Computers in Human Services, 9, 197-205.
6. Caputo, R., & Cnaan, R. (1990). Information technology availability in schools of social work. Journal of Social Work Education, 26, 187-198.
7. Chu, P., & Spires, E. (1991). Validating the computer anxiety rating scale: Effect of cognitive style and computer courses on computer anxiety. Computers and Human Behavior, 7, 7-21.
8. Cohen, B., & Waugh, G. (1989). Assessing computer anxiety. Psychological Reports, 65, 735-738.
9. Cooper, J., & Stone, J. (1996). Gender, computer-assisted learning, and anxiety: With a little help from a friend. Journal of Educational Computing Research, 15, 67-91.
10. Doelker, R., & Lynette, P. (1988). The impact of learner attitudes on computer-based training in the human services. Journal of Continuing Social Work Education, 4(3), 2-7.
11. Dyck, J. L., & Smither, J. A. (1994). Age differences in computer anxiety: The role of computer experience, gender, and education. Journal of Educational Computing Research, 10, 239-248.
12. Finnegan, D., & Ivanoff, A. (1991). Effects of brief computer training on attitudes toward computer use in practice: An educational experiment. Journal of Social Work Education, 27, 73-82.
13. Gordon, H. D. (1995). Analysis of the computer anxiety levels of secondary technical education teachers in West Virginia. Journal of Studies in Technical Careers, 15, 21-29.
14. Guimaraes, T., & Ramanujam, V. (1986). Personal computing trends and problems: An empirical study. MIS Quarterly, 10, 179-187.
15. Heinssen, R., Glass, C., & Knight, L. (1987). Assessing computer anxiety: Development and validation of the computer anxiety rating scale. Computers in Human Behavior, 3, 49-59.
16. Hemby, K. V. (1998). Self-directedness in nontraditional college students: A behavioral factor in computer anxiety? Computers in Human Behavior, 14, 303-319.
17. Henerson, M. E., Morris, L. L., & Fitz-Gibbons, C. T. (1978). How to measure attitudes. Thousand Oaks, CA: Sage.
18. Hooyman, N., Nurius, P., & Nicoll, A. (1990). The perspective from the field on computer literacy training needs. Computers in Human Services, 17, 95-112.
19. Howard, G., Murphy, C., & Thomas, G. (1987). Computer anxiety considerations for design of introductory computer courses. Educational Research Quarterly, 11(4), 13-22.
20. Howard, G., & Smith, R. (1986). Computer anxiety in management: Myth or reality? Communications of the ACM, 29, 161-165.
21. Hudiburg, R. (1992). Factor analysis of the computer technology Hassles Scale. Psychological Reports, 71, 739-744.
22. Igbaria, M., & Chakrabarti, A. (1990). Computer anxiety and attitudes toward microcomputer use. Behavior and Information Technology, 9, 229-241.
23. Igbaria, M., Pavri, F., & Huff, S. (1989). Microcomputer applications: An empirical look at usage. Information and Management, 16, 187-196.
24. James, F. (1982, June 8). Got vertigo over video display? Maybe it’s a case of cyberphobia. Wall Street Journal, 37.
25. Jay, T. (1985). Defining and measuring computerphobia, in Trends in Ergonomics and Human Factors, Vol. III, R. Eberts & C. Eberts (Eds.), Amsterdam: North- Holland Publishers.
26. Karger, H. (1986). The de-skilling of social workers: An examination of the impact of the industrial model of production on the delivery of social services. Journal of Sociology and Social Welfare, 13, 115-129.
27. Katz, F. (2000, July 2). Fear no e-mail. The Atlanta Journal-Constitution, pp. P1, P3.
28. Lee, D. (1986). Unsafe patterns and sources of assistance to personal computer users. MIS Quarterly, 10, 313-325.
29. Liu, M., Reed, W., & Phillips, P. (1992). Teacher education students and computers: Gender, major, prior computer experience, occurrence, and anxiety. Journal of Research on Computing in Education, 24, 457-467.
30. Lloyd, B., & Gressard, C. (1984). The effects of sex, age, and computer experience on computer attitudes. AEDS Journal, 18, 67-77.
31. Mandell, S. (1989). Resistance and power: The perceived effect that computerization has on a social agency’s power relationships. In W. LaMendola, B. Glastonbury, & B. Toole (Eds.), A casebook of computer applications in the social and human services (pp. 29-40). Binghamton, NY: The Haworth Press, Inc.
32. Marcoulides, G. (1988). The relationship between computer anxiety and computer achievement. Journal of Educational Computing Research, 4, 151-158.
33. Martinkour, M., Henry, J., & Zmud, R. (1996). An attributional explanation of individual resistance to the introduction of information technologies in the workplace. Behavior and Information Technology, 15, 313-330.
34. McInerney, V., & McInerney, D. (1994). Student teachers, computer anxiety and computer experience. Journal of Educational Computing Research, 11, 27-50.
35. McInerney, V., McInerney, D. M., & Marsh, H. W. (1997). Effects of metacognitive strategy training within a cooperative group learning context on computer achievement and anxiety: An aptitude-treatment interaction study. Journal of Educational Psychology, 89, 686-695.
36. McPherson, B. (1998). An analysis of personality types and computer anxiety among students enrolled in microbased computer literacy. Office Systems Research Journal, Spring.
37. Meier, S. (1985). Computer aversion. Computers in Human Behavior, 1, 171-179.
38. Mutschler, E., & Hoefer, R. (1990). Factors affecting the use of computer technology in human service organizations. Administration in Social Work, 14, 87-101.
39. Nasar, S. (1994, February 27). The American economy. New York Times, 3-6.
40. Raub, A. (1981). Correlates of computer anxiety in college students. Unpublished doctoral dissertation, University of Pennsylvania.
41. Reed, W., & Palumbo, D. (1988). The effect of the Basic programming language on problem-solving skills and computer anxiety. Computers in the Schools, 4, 72-83.
42. Reznich, C. B. (1996). Applying minimalist design principles to the problem of computer anxiety. Computers in Human Behavior, 12, 245-261.
43. Rosen, L., & Maguire, P. (1990). Myths and realities of computerphobia: A meta analysis. Anxiety Research, 3, 175-191.
44. Rosen, L., Sears, D., & Weil, M. (1987). Session VII computer phobia. Behavior, Research Methods, Instruments, and Computers, 11, 45-64.
45. Rosen, L., & Weil, M. (1995). Computer anxiety: A cross-cultural comparison of university students in ten countries. Computers in Human Behavior, 11, 45-64.
46. Rosen, L. D., & Weil, M. M. (1995). Computer availability, computer experience, and technophobia among public school teachers. Computers in Human Behavior, 11, 9-31.
47. Safford, S. M., & Worthington, J. E. (1999). Computer anxiety in individuals with serious mental illness. Computers in Human Behavior, 15, 735-745.
48. Simonson, M., Maurer, M., Montag-Torardi, M., & Whitaker, M. (1987). Development of a standardized test of computer literacy and a computer anxiety index. Journal of Educational Computing Research, 3, 231-247.
49. Sullivan, R. (1980). Human issues in computerized social services. Child Welfare, 54, 401-406.
50. Szajna, B. (1994). An investigation of the predictive validity of computer anxiety and computer aptitude, Educational and Psychological Measurement, 54, 926-934.
51. Weil, M., Rosen, L., & Sears, D. (1987). The computerphobia reduction program: Year one program development and preliminary results. Behavior, Research Methods, Instruments, & Computers, 19, 180-184.