The patient experience and patient satisfaction: Measurement of a complex dynamic

Online Journal of Issues in Nursing

Volumn 21, Issue 1, 2016, Pages

  Berkowitz, Bobbie ^a,b,c,d  

^a NewYork Presbyterian Hospital   (United States)

^b UNIVERSITY OF WASHINGTON   (United States)

^c DUKE UNIVERSITY   (United States)

^d UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

Health systems; Healthcare; Measurement of quality performance; Nursing practice; Patient experience; Patient satisfaction; Pay for performance; Quality care; Quality improvement; Triple Aim

Indexed keywords

CLINICAL PRACTICE; HUMAN; HUMAN EXPERIMENT; NOMENCLATURE; NURSING PRACTICE; PATIENT SATISFACTION; REIMBURSEMENT; TOTAL QUALITY MANAGEMENT;

EID: 85011067322     PISSN: None     EISSN: 10913734     Source Type: Journal    
DOI: 10.3912/OJIN.Vol21No01Man01     Document Type: Article

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