-
1
-
-
0034054640
-
Quality, satisfaction and behavioural intentions
-
Baker, D.A. and Crompton, J.L. (2000) Quality, satisfaction and behavioural intentions, Annals of Tourism Research, 27, 785-804.
-
(2000)
Annals of Tourism Research
, vol.27
, pp. 785-804
-
-
Baker, D.A.1
Crompton, J.L.2
-
2
-
-
0001926055
-
Servicescapes: The impact of physical surroundings on customers and employees
-
Bitner, M.J. (1992) Servicescapes: the impact of physical surroundings on customers and employees, Journal of Marketing, 56, 57-71.
-
(1992)
Journal of Marketing
, vol.56
, pp. 57-71
-
-
Bitner, M.J.1
-
3
-
-
0002361502
-
Engineering customer experiences
-
Carbone, L.P. and Haeckel, S.H. (1994) Engineering customer experiences, Marketing Management, 3(3), 8-19.
-
(1994)
Marketing Management
, vol.3
, Issue.3
, pp. 8-19
-
-
Carbone, L.P.1
Haeckel, S.H.2
-
4
-
-
0002127253
-
A comparison of alternative direct and discrepancy approaches to measuring quality of performance at a festival
-
Childress, R.D. and Crompton, J.L. (1997) A comparison of alternative direct and discrepancy approaches to measuring quality of performance at a festival, Journal of Travel Research, 36(2), 43-57.
-
(1997)
Journal of Travel Research
, vol.36
, Issue.2
, pp. 43-57
-
-
Childress, R.D.1
Crompton, J.L.2
-
5
-
-
0036524616
-
An empirical investigation of the relationships between service quality, satisfaction and behavioural intentions among visitors to a wildlife refuge
-
Cole, S., Crompton, J.L. and Willson, V.L. (2001) An empirical investigation of the relationships between service quality, satisfaction and behavioural intentions among visitors to a wildlife refuge, Journal of Leisure Research, 34, 1-23.
-
(2001)
Journal of Leisure Research
, vol.34
, pp. 1-23
-
-
Cole, S.1
Crompton, J.L.2
Willson, V.L.3
-
6
-
-
84910795542
-
Instructional signage: A zoological nightmare
-
Cook, R. (1989) Instructional signage: a zoological nightmare, Curator, 32, 16-23.
-
(1989)
Curator
, vol.32
, pp. 16-23
-
-
Cook, R.1
-
7
-
-
0002051961
-
The predictive validity of alternative approaches to evaluating quality of a festival
-
Crompton, J.L. and Love, L. (1995) The predictive validity of alternative approaches to evaluating quality of a festival, Journal of Travel Research, 34(1), 11-24.
-
(1995)
Journal of Travel Research
, vol.34
, Issue.1
, pp. 11-24
-
-
Crompton, J.L.1
Love, L.2
-
8
-
-
0024821657
-
Users’ perceptions of the relative importance of service quality dimensions in selected public recreation programs
-
Crompton, J.L. and McKay, K. (1989) Users’ perceptions of the relative importance of service quality dimensions in selected public recreation programs, Leisure Sciences, 11, 367-375.
-
(1989)
Leisure Sciences
, vol.11
, pp. 367-375
-
-
Crompton, J.L.1
McKay, K.2
-
9
-
-
16544364464
-
What response rate can be expected from questionnaire surveys that address park and recreation issues
-
Crompton, J.L. and Tian-Cole, S. (1999) What response rate can be expected from questionnaire surveys that address park and recreation issues, Journal of Park and Recreation Administration, 17(1), 40-72.
-
(1999)
Journal of Park and Recreation Administration
, vol.17
, Issue.1
, pp. 40-72
-
-
Crompton, J.L.1
Tian-Cole, S.2
-
10
-
-
0025869034
-
Sidentifying the dimensions of service quality in a park context
-
Hamilton, J., Crompton, J.L. and More, T. (1991) sIdentifying the dimensions of service quality in a park context, Journal of Environmental Management, 32, 221-220.
-
(1991)
Journal of Environmental Management
, vol.32
, pp. 221-220
-
-
Hamilton, J.1
Crompton, J.L.2
More, T.3
-
11
-
-
0345940031
-
Socialization influences on adult zoo visitation
-
Holzer, D., Scott, D. and Bixler, R. (1998) Socialization influences on adult zoo visitation, Journal of Applied Recreation Research, 23, 43-62.
-
(1998)
Journal of Applied Recreation Research
, vol.23
, pp. 43-62
-
-
Holzer, D.1
Scott, D.2
Bixler, R.3
-
12
-
-
0012826282
-
Measuring the quality of recreation services
-
MacKay, K. and Crompton, J.L. (1990) Measuring the quality of recreation services, Journal of Park and Recreation Administration, 8(2), 47-55.
-
(1990)
Journal of Park and Recreation Administration
, vol.8
, Issue.2
, pp. 47-55
-
-
MacKay, K.1
Crompton, J.L.2
-
13
-
-
0000349639
-
Measuring leisure motivation: A metaanalysis of the recreation experience preference scales
-
Manfredo, M.J., Driver, B.L. and Tarrant, M.A. (1996) Measuring leisure motivation: a metaanalysis of the recreation experience preference scales, Journal of Leisure Research, 28, 188-213.
-
(1996)
Journal of Leisure Research
, vol.28
, pp. 188-213
-
-
Manfredo, M.J.1
Driver, B.L.2
Tarrant, M.A.3
-
14
-
-
0000396442
-
A cognitive model of the antecedents and consequences of satisfaction decisions
-
Oliver, R.L. (1980) A cognitive model of the antecedents and consequences of satisfaction decisions, Journal of Marketing Research, 17, 460-469.
-
(1980)
Journal of Marketing Research
, vol.17
, pp. 460-469
-
-
Oliver, R.L.1
-
16
-
-
85009586570
-
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
-
Parasuraman, A., Berry, L.L. and Zeithaml, V.A. (1988) SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality, Journal of Retailing, 64, 12-40.
-
(1988)
Journal of Retailing
, vol.64
, pp. 12-40
-
-
Parasuraman, A.1
Berry, L.L.2
Zeithaml, V.A.3
-
17
-
-
85009571820
-
A conceptual model of service quality and its implications for future research
-
Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1985) A conceptual model of service quality and its implications for future research, Journal of Marketing, 49, 41-50.
-
(1985)
Journal of Marketing
, vol.49
, pp. 41-50
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
18
-
-
0042535414
-
Exhibitions and information centers: Some principles and approaches
-
Screven, C.G. (1986) Exhibitions and information centers: some principles and approaches, Curator, 29(2), 109-138.
-
(1986)
Curator
, vol.29
, Issue.2
, pp. 109-138
-
-
Screven, C.G.1
-
19
-
-
0141835335
-
Spatial/visual properties of zoo exhibition
-
December 1991
-
Wineman, J. and Choi, Y. (1991) Spatial/visual properties of zoo exhibition, Curator, December 1991, 304-315.
-
(1991)
Curator
, pp. 304-315
-
-
Wineman, J.1
Choi, Y.2
-
20
-
-
0030548125
-
The behavioural consequences of service quality
-
Zeithaml, V.A., Berry, L.L. and Parasuraman, A. (1996) The behavioural consequences of service quality, Journal of Marketing, 60(2), 31-46
-
(1996)
Journal of Marketing
, vol.60
, Issue.2
, pp. 31-46
-
-
Zeithaml, V.A.1
Berry, L.L.2
Parasuraman, A.3
|