E-CRM and Managerial Discretion

International Journal of E-Business Research (IJEBR)

Volumn 3, Issue 2, 2007, Pages 41-56

  Coltman, Tim ^a   Dolnicar, Sara ^a  

^a UNIVERSITY OF WOLLONGONG   (Australia)

Author keywords

e CRM; managerial discretion; mindfulness

Indexed keywords

EID: 85001576985     PISSN: 15481131     EISSN: 1548114X     Source Type: Journal    
DOI: 10.4018/jebr.2007040104     Document Type: Article

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