Three generations of Telework: New ICTs and the (R)evolution from Home Office to Virtual Office

New Technology, Work and Employment

Volumn 31, Issue 3, 2016, Pages 195-208

  Messenger, Jon C ^a   Gschwind, Lutz ^b  

^a INTERNATIONAL LABOUR OFFICE   (Switzerland)

^b UPPSALA UNIVERSITY   (Sweden)

Author keywords

mobile work; New ICTs; new ways of working.; telecommuting; Telework; work from home

Indexed keywords

EID: 84995598419     PISSN: 02681072     EISSN: 1468005X     Source Type: Journal    
DOI: 10.1111/ntwe.12073     Document Type: Review

References (80)

1. Anderson, B., M. Brynin, Y. Raban and J. Gershuny (2007), Information and Communications Technologies in Society: E-Living in a Digital Europe (London: Routledge).
2. Andreev, P., I. Salomon and N. Pliskin (2010), ‘Review: State of Teleactivities’, Transportation Research Part C: Emerging Technologies 18, 1, 3–20.
3. Bailey, D.E. and N.B. Kurland (2002), ‘A Review of Telework Research: Findings, new Directions, and Lessons for the Study of Modern Work’, Journal of Organizational Behavior 23, 4, 383–400.
4. Beer, A.D. (1985), Le Travail à Distance Perspectives et Enjeux: Une Synthèse Documentaire (Paris: Association Internationale Futurible).
5. Bittman, M., J.E. Brown and J. Wajcman (2009), ‘The Mobile Phone, Perpetual Contact and Time Pressure’, Work Employment Society 23, 4, 673–691.
6. Brenke, K. (2014), Heimarbeit: Immer Weniger Menschen in Deutschland Gehen Ihrem Beruf von zu Hause aus Nach (No. 8), DIW Wochenbericht (Berlin: Deutsches Institut für Wirtschaftsforschung).
7. Cascio, W.F. (2000), ‘Managing a Virtual Workplace’, The Academy of Management Executive 14, 3, 81–90.
8. Chesley, N. (2005), ‘Blurring Boundaries? Linking Technology Use, Spillover, Individual Distress, and Family Satisfaction’, Journal of Marriage and Family 67, 5, 1237–1248.
9. Chesley, N. (2010), ‘Technology Use and Employee Assessments of Work Effectiveness, Workload, and Pace of Life’, Information, Communication & Society 13, 4, 485–514.
10. Clutterbuck, D. (1985), New Patterns of Work (Farnham: Gower Publishing Ltd).
11. Craipeau, S. (2010), ‘Télétravail: Le Travail Fluide’, Quaderni 71, 107–120.
12. Curson, C. (1986), Flexible Patterns of Work (London: Chartered Institute of Personnel & Development).
13. Daniels, P.W. (1987), ‘Technology and Metropolitan Office Location’, Service Industries Journal 7, 3, 274–291.
14. Dery, K., D. Kolb and J. MacCormick (2014), ‘Working With Connective Flow: How Smartphone use is Evolving in Practice’, European Journal of Information Systems 23, 5, 558–570.
15. Di Martino, V. and L. Wirth (1990), ‘Telework: A New Way of Working and Living’, International Labour Review 129, 5, 529–554.
16. Duxbury, L. and D. Neufeld (1999), ‘An Empirical Evaluation of the Impacts of Telecommuting on Intra-Organizational Communication’, Journal of Engineering and Technology Management 16, 1, 1–28.
17. Duxbury, L., C. Higgins and D. Neufeld (1998), ‘Telework and the Balance Between Work and Family: Is Telework Part of the Problem or Part of the Solution?’, in M. Igbaria and M. Tan (eds), The Virtual Workplace (Hershey: Idea Group Inc), pp. 218–255.
18. Duxbury, L., I. Towers, C. Higgins and J.A. Thomas (2006), ‘From 9 to 5 to 24 and 7: How Technology Redefined the Work Day’, in W.K. Law (ed.), Information Resources Management: Global Challenges (Hershey: Idea Group Inc), pp. 305–332.
19. European Framework Agreement on Telework (2002), Implementation of the European Framework Agreement on Telework. http://www.etuc.org/framework-agreement-telework (accessed 17 September 2016).
20. Felstead, A., N. Jewson and S. Walters (2005), Changing Places of Work (Basingstoke, Hampshire: Plagrave Macmillan).
21. Fonner, K.L. and L.C. Stache (2012), ‘All in a Day's Work, at Home: Teleworkers’ Management of Micro Role Transitions and the Work-Home Boundary’, New Technology, Work and Employment 27, 3, 242–257.
22. Fritz, M.E.W., K. Higa and S. Narasimhan (1994), ‘Telework: Exploring the Borderless Office’, in Proceedings of the Twenty-Seventh Hawaii International Conference on System Sciences.
23. Golden, T.D. and A. Fromen (2011), ‘Does it Matter Where Your Manager Works? Comparing Managerial Work Mode (Traditional, Telework, Virtual) Across Subordinate Work Experiences and Outcomes’, Human Relations 64, 11, 1451–1475.
24. Golden, A.G. and C. Geisler (2007), ‘Work-Life Boundary Management and the Personal Digital Assistant’, Human Relations 60, 3, 519–551.
25. Golden, T.D., J.F. Veiga and R.N. Dino (2008), ‘The Impact of Professional Isolation on Teleworker job Performance and Turnover Intentions: Does Time Spent Teleworking, Interacting Face-to-Face, or Having Access to Communication-Enhancing Technology Matter?’, Journal of Applied Psychology 93, 6, 1412–1421.
26. Goldman, A.L. (2007), ‘United States of America’ in R. Blanpain (ed.), European Framework Agreements and Telework: Law and Practice (Alphen aan den Rijn: Kluwer Law International), pp. 245–271.
27. Green, N. (2002), ‘On the Move: Technology, Mobility, and the Mediation of Social Time and Space’, The Information Society 18, 4, 281–292.
28. Green, F. (2004), ‘Why Has Work Effort Become More Intense?’, Industrial Relations: A Journal of Economy and Society 43, 4, 709–741.
29. Green, F. and S. McIntosh (2001), ‘The Intensification of Work in Europe’, Labour Economics 8, 2, 291–308.
30. Haddon, L. and M. Brynin (2005), ‘The Character of Telework and the Characteristics of Teleworkers’, New Technology, Work and Employment 20, 1, 34–46.
31. Haddon, L. and A. Lewis (1994), ‘The Experience of Teleworking: An Annotated Review’, International Journal of Human Resource Management 5, 1, 193–223.
32. Handy, S.L. and P.L. Mokhtarian (1995), ‘Planning for Telecommuting’, Journal of the American Planning Association 61, 1, 99–111.
33. Heijstra, T.M. and G.L. Rafnsdottir (2010), ‘The Internet and Academics’ Workload and Work–Family Balance’, The Internet and Higher Education 13, 3, 158–163.
34. Hilbrecht, M., S.M. Shawn, L.C. Jonson and J. Andrey (2013), ‘Remixing Work, Family and Leisure: Teleworkers Experience of Everyday Life’, New Technology, Work and Employment 28, 2, 197–211.
35. Hill, E.J., A.J. Hawkins, M. Ferris and M. Weitzman (2001), ‘Finding an Extra day a Week: The Positive Influence of Perceived job Flexibility on Work and Family Life Balance’, Family Relations 50, 1, 49–58.
36. Hill, E.J., M. Ferris and V. Märtinson (2003), ‘Does it Matter Where you Work? A Comparison of how Three Work Venues (Traditional Office, Virtual Office, and Home Office) Influence Aspects of Work and Personal/Family Life’, Journal of Vocational Behavior, Special Issue on Technology and Careers 63, 2, 220–241.
37. Hill, E.J., J.J. Erickson, E.K. Holmes and M. Ferris (2010), ‘Workplace Flexibility, Work Hours, and Work-Life Conflict: Finding an Extra day or two’, Journal of Family Psychology 24, 3, 349–358.
38. Hjorthol, R.J. (2006), ‘Teleworking in Some Norwegian Urban Areas—Motives and Transport Effects’, Urban Geography 27, 7, 610–627.
39. Holtgrewe, U. (2014), ‘Work Always Wins: Client Colonisation, Time Management and the Anxieties of Connected Freelancers’, New Technology, Work and Employment 29, 3, 9–24.
40. Igbaria, M. and M. Tan (1998), The Virtual Workplace, Series in Information Technology Management (Hershey, PA: Idea Group Inc).
41. ITU (2016), ICT – Facts and Figures (Geneva: International Telecommunication Union).
42. Jones, B.L., D.P. Scoville, E.J. Hill, G. Childs, J.M. Leishman and K.S. Nally (2008), ‘Perceived Versus Used Workplace Flexibility in Singapore: Predicting Work-Family fit’, Journal of Family Psychology 22, 5, 774–783.
43. Kaufman-Scarborough, C. (2006), ‘Time Use and the Impact of Technology: Examining Workspaces in the Home’, Time & Society 15, 1, 57–80.
44. Kelliher, C. and D. Anderson (2008), ‘For Better or for Worse? An Analysis of how Flexible Working Practices Influence Employees’ Perceptions of job Quality’, The International Journal of Human Resource Management 19, 3, 419–431.
45. Kitamura, R., J.M. Nilles, P. Conroy and D.M. Fleming (1990), Telecommuting as a Transportation Planning Measure: Initial Results of California Pilot Project (Berkley, CA: University of California Transportation Center).
46. Kossek, E.E. and B.A. Lautsch (2007), ‘CEO of Me: Creating a Life That Works in the Flexible Job Age’, in E.E. Kossek and J.S. Michel (eds), APA Handbook of Industrial and Organizational Psychology, Vol 1: Building and Developing the Organization, APA Handbooks in Psychology (Washington, DC: American Psychological Association).
47. Kraut, R.E. (1989), ‘Telecommuting: The Trade-Offs of Home Work’, Journal of Communication 39, 3, 19–47.
48. Kurland, N.B. and D.E. Bailey (1999), ‘The Advantages and Challenges of Working Here, There Anywhere, and Anytime’, Organizational Dynamics 28, 2, 53–68.
49. Lister, K., T. Harnish and J.M. Nilles (2009), Undress for Success: The Naked Truth About Making Money at Home, 1st edn (Hoboken, NJ: Wiley).
50. Maier, G., F. Schneider and A. Feldmann (2010), ‘A First Look at Mobile Hand-Held Device Traffic’, in A. Krishnamurthy and B. Plattner (eds), Passive and Active Measurement, Lecture Notes in Computer Science (Berlin: Springer).
51. Makimoto, T. and D. Manners (1997), Digital Nomad (Chichester, UK: Wiley).
52. Messenger, J. and N. Ghosheh (2010), Offshoring and Working Conditions in Remote Work (Houndmills, Basingstoke, Hampshire, UK: Palgrave MacMillan and International Labour Office).
53. Miller, M. (2008), Cloud Computing: Web-Based Applications That Change the Way You Work and Collaborate Online (Indianapolis, IN: Que Publishing).
54. Mokhtarian, P.L. (1998), ‘A Synthetic Approach to Estimating the Impacts of Telecommuting on Travel’, Urban Studies 35, 2, 215–241.
55. Neirotti, P., E. Paolucci and E. Raguseo (2013), ‘Mapping the Antecedents of Telework Diffusion: Firm-Level Evidence From Italy’, New Technology, Work and Employment 28, 1, 192–207.
56. Nilles, J.M. (1975), ‘Telecommunications and Organizational Decentralization’, IEEE Transactions on Communications 23, 10, 1142–1147.
57. Nilles, J.M. (1988), ‘Traffic Reduction by Telecommuting: A Status Review and Selected Bibliography’, Transportation Research Part A: General 22, 4, 301–317.
58. Olson, M.H. (1982), ‘New Information Technology and Organizational Culture’, MIS Quarterly 6, 71–92.
59. Orlikowski, W.J. and S.R. Barley (2001), ‘Technology and Institutions: What can Research on Information Technology and Research on Organizations Learn From Each Other?’, MIS Quarterly 25, 2, 145–165.
60. Parent-Thirion, A., G. Vermeylen, van Houten G., M. Lyly-Yrjänäinen, I. Biletta and J. Cabrita (2012). Fifth European Working Conditions Survey. http://www.eurofound.europa.eu/publications/htmlfiles/ef1182.htm (accessed 17 September 2016).
61. Pfisterer, S., A. Streim and K. Hampe (2013), Arbeit 3.0 – Arbeiten in der Digitalen Welt (Berlin: Bundesverband Informationswirtschaft, Telekommunikation und neue Medien).
62. Popma, J. (2013), The Janus Face of the “New Ways of Work”: Rise, Risks and Regulation of Nomadic Work (Brussels: European Trade Union Institute).
63. Sardeshmukh, S.R., D. Sharma and T.D. Golden (2012), ‘Impact of Telework on Exhaustion and job Engagement: A job Demands and job Resources Model’, New Technology, Work and Employment 27, 3, 193–207.
64. Sayah, S. (2013), ‘Managing Work-Life Boundaries With Information and Communication Technologies: The Case of Independent Contractors’, New Technology, Work and Employment 28, 3, 179–196.
65. Scott, D.M., I. Dam, A. Paéz and R.D. Wilton (2012), ‘Investigating the Effects of Social Influence on the Choice to Telework’, Environment and Planning 44, 5, 1016–1031.
66. Stavrou, E.T. (2005), ‘Flexible Work Bundles and Organizational Competitiveness: A Cross-National Study of the European Work Context’, Journal of Organizational Behavior 26, 8, 923–947.
67. Stavrou, E. and C. Kilaniotis (2010), ‘Flexible Work and Turnover: An Empirical Investigation Across Cultures’, British Journal of Management 21, 2, 541–554.
68. Taylor, P. and P. Bain (1999), ‘′An Assembly Line in the Head′: Work and Employee Relations in the Call Centre’, Industrial Relations Journal 30, 2, 101–117.
69. Telecommuting Advisory Group (1992), Telecommuting Work Option – Information, Guidelines and Model Policy. http://www.documents.dgs.ca.gov/dgs/pio/telework/1992%20model%20policy.pdf (accessed 26 September 2016).
70. Toffler, A. (1980), Third Wave (New York, NY: Bantam).
71. Towers, I., L. Duxbury, C. Higgins and J. Thomas (2006), ‘Time Thieves and Space Invaders: Technology, Work and the Organization’, Journal of Organizational Change Management 19, 5, 593–618.
72. Tu, Q., K. Wang and Q. Shu (2005), ‘Computer-Related Technostress in China’, Communication of the ACM 48, 4, 77–81.
73. Van Yperen, N.W., E.F. Rietzschel and K.M.M. De Jonge (2014), Blended Working: For Whom It May (Not) Work (San Francisco, CA: PLoS ONE).
74. Vilhelmson, B. and E. Thulin (2016), ‘Who and Where are the Flexible Workers? Exploring the Current Diffusion of Telework in Sweden’, New Technology, Work and Employment 31, 1, 77–96.
75. Wajcman, J., M. Bittman and J.E. Brown (2008), ‘Families Without Borders: Mobile Phones, Connectedness and Work-Home Divisions’, Sociology 42, 4, 635–652.
76. Wellman, B., J. Salaff, D. Dimitrova and L. Garton (1996), ‘Computer Networks as Social Networks: Collaborative Work, Telework, and Virtual Community’, Annual Review of Sociology 22, 213–238.
77. Welz, C. and F. Wolf (2010), Telework in the European Union (Dublin: European Foundation for the Improvement of Living and Working Conditions).
78. Williams, J. (2010), Screw Work, Let's Play: How to Do What You Love and Get Paid for it, 1st edn (New York, UK: Pearson Business).
79. Yun, H., W.J. Kettinger and C.C. Lee (2012), ‘A New Open Door: The Smartphone's Impact on Work-to-Life Conflict, Stress, and Resistance’, International Journal of Electronic Commerce 16, 4, 121–152.
80. Zedeck, S. (1992), Work, Families, and Organizations, Frontiers of Industrial and Organizational Psychology, Vol. 5 (San Francisco, CA: Jossey-Bass).