Impacts of low citizen awareness and usage in smart city services: the case of London’s smart parking system

Information Systems and e-Business Management

Volumn 15, Issue 4, 2017, Pages 845-876

  Peng, Guo Chao Alex ^a   Nunes, Miguel Baptista ^a   Zheng, Luqing ^b  

^a SUN YAT SEN UNIVERSITY   (China)

^b UNIVERSITY OF SHEFFIELD   (United Kingdom)

Author keywords

Public awareness; Smart city; Smart parking; Smart services; Usage; User satisfaction

Indexed keywords

EID: 84994214639     PISSN: 16179846     EISSN: 16179854     Source Type: Journal    
DOI: 10.1007/s10257-016-0333-8     Document Type: Article

References (62)

1. AEA (2012) 2012 Guidelines to Defra/DECC’s GHG conversion factors for company reporting. https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/69554/pb13773-ghg-conversion-factors-2012.pdf. Accessed 15 July 2015
2. Allen PA (1993) Driver response to parking guidance and information systems. Traffic Eng Control 34:302–307
3. Allwinkle S, Cruickshank P (2011) Creating smart-er cities: an overview. J Urban Technol 18(2):1–16. doi:10.1080/10630732.2011.601103
4. Arnott R, Inci E (2006) An integrated model of downtown parking and traffic congestion. J Urban Econ 60(3):418–442. doi:10.1016/j.jue.2006.04.004
5. Aslam M (2006) Are you selling the right colour? A cross-cultural review of colour as a marketing cue. J Mark Commun 12(1):15–30
6. Automobile Association (2015) Fuel price report. http://www.theaa.com/motoring_advice/fuel/. Accessed 05 Nov 2015
7. Balakrishna C (2012) Enabling technologies for smart city services and applications. In: Proceedings of the sixth international conference on next generation mobile applications, services and technologies. 12–14 Sep 2012, Paris, France. doi:10.1109/NGMAST.2012.51
8. Baruch Y, Holtom BC (2008) Survey response rate levels and trends in organizational research. Hum Relat 61(8):1139–1160
9. Bélissent J (2010) Getting clever about smart cities: new opportunities require new business models. Report of Forrester Research, Inc. http://193.40.244.77/iot/wp-content/uploads/2014/02/getting_clever_about_smart_cities_new_opportunities.pdf. Accessed 25 Jun 2013
10. Bennett S, Maton K, Kervin L (2008) The ‘digital natives’ debate: a critical review of the evidence. Br J Educ Technol 39(5):775–786. doi:10.1111/j.1467-8535.2007.00793.x
11. Bryman A (2004) Social research methods, 2nd edn. Oxford University Press, Oxford
12. Caicedo F (2009) The use of space availability information in “PARC” systems to reduce search times in parking facilities. Transp Res Part C Emerg Technol 17(1):56–68. doi:10.1016/j.trc.2008.07.001
13. Caragliu A, Del Bo C, Nijkamp P (2011) Smart cities in Europe. J Urban Technol 18(2):65–82. doi:10.1080/10630732.2011.601117
14. Chourabi H, et al (2012) Understanding smart cities: an integrative framework. In: Proceedings of the 45th Hawaii international conference on system sciences, Maui, HI, USA. doi:10.1109/HICSS.2012.615
15. Christidis P, Ibanez Rivas JN (2012) Measuring road congestion. JRC Technical Notes. ftp://jrc.es/users/transtools/public/congestion.pdf. Accessed 15 Oct 2015
16. Claussen J, Kretschmer T, Mayrhofer P (2013) The effects of rewarding user engagement: the case of Facebook apps. Inf Syst Res 24(1):186–200. doi:10.1287/isre.1120.0467
17. Couper MP, Traugott M, Lamias M (2001) Web survey design and administration. Public Opin Q 65:230–253
18. Department for Transport (2014) Vehicle licensing statistics: 2013. Offical government report. https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/302409/vls-2013.pdf. Accessed 15 July 2015
19. Department for Transport (2015) Licenced vehicles—numbers, borough. Open Dataset provided by local authority. http://data.london.gov.uk/dataset/licensed-vehicles-numbers-borough. Accessed 10 Nov 2015
20. Department of Business, Innovation and Skills (2013) The smart city market: opportunities for the UK. BIS research paper No. 136. https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/249423/bis-13-1217-smart-city-market-opportunties-uk.pdf. Accessed 25 Jun 2014
21. Ferneley EH, Sobreperez R (2006) Resist, comply or workaround? An examination of different facets of user engagement with information systems. Eur J Inf Syst 15:345–356. doi:10.1057/palgrave.ejis.3000629
22. Field A (2005) Discovering statistics using SPSS: and sex, drugs and rock’n’roll, 2nd edn. Sage, London
23. Galesic M, Bosnjak M (2009) Effects of questionnaire length on participation and indicators of response quality in a web survey. Public Opin Q 73(2):349–360
24. Giuffrè T, Siniscalchi SM, Tesoriere G (2012) A novel architecture of parking management for smart cities. Proc Soc Behav Sci 53:16–28. doi:10.1016/j.sbspro.2012.09.856
25. Helsper EJ, Eynon R (2010) Digital natives: where is the evidence? Br Educ Res J 36(3):503–520
26. Hsieh H, Shannon SE (2005) Three approaches to qualitative content analysis. Qual Health Res 15(9):1277–1288
27. International Energy Agency (2013) International comparison of light-duty vehiclefuel economy: evolution over 8 years from 2005 to 2013. IEA working paper 11. http://www.fiafoundation.org/media/45112/wp11-iea-report-update-2014.pdf. Accessed 05 Nov 2015
28. Kappelman LA, McLean ER (1994) User engagement in the development, implementation, and use of information technologies. In: Proceedings of the twenty-seventh hawaii international conference on system sciences, 4–7 Jan 1994, Wailea, HI, USA. doi:10.1109/HICSS.1994.323467
29. Lan K, Shih W (2014) An intelligent driver location system for smart parking. Expert Syst Appl 41(5):2443–2456. doi:10.1016/j.eswa.2013.09.044
30. Lanzaronea GA, Zanzia A (2010) Monitoring gas and water consumption through ICTs for improved user awareness. Inf Commun Soc 13(1):121–135. doi:10.1080/13691180902992962
31. Lee JH, Phaalb R, Lee S (2013) An integrated service-device-technology roadmap for smart city development. Technol Forecast Soc Chang 80(2):286–306. doi:10.1016/j.techfore.2012.09.020
32. Lombardi P, Giordano S, Farouh H, Yousef W (2012) Modelling the smart city performance. Innovation Eur J Soc Sci Res 25(2):137–149. doi:10.1080/13511610.2012.660325
33. Marquez MD, Lara RA, Gordillo RX (2014) A new prototype of smart parking using wireless sensor networks. In: Proceedings of the IEEE Colombian conference on communications and computing (COLCOM), 4–6 June 2014, Bogota. doi:10.1109/ColComCon.2014.6860418
34. Marshall WE (2014) On-street parking. In: Ison S, Mulley C (eds) Parking issues and policies (transport and sustainability, volume 5). Emerald Group Publishing Limited, pp 361–380. doi:10.1108/S2044-994120140000005014
35. Marshall WE, Garrick NW, Hansen G (2008) Reassessing on-street parking. Transp Res Rec J Transp Res Board 2046:45–52. doi:10.3141/2046-06
36. Nam T, Pardo TA (2011) Conceptualizing smart city with dimensions of technology, people, and institutions. In: Proceedings of the 12th annual international conference on digital government research, 12–15 June 2011, College Park, MD, USA. doi:10.1145/2037556.2037602
37. Neirotti P, De Marco A, Cagliano AC, Mangano G, Scorrano F (2014) Current trends in Smart City initiatives: some stylised facts. Cities 38:25–36. doi:10.1016/j.cities.2013.12.010
38. O’Donohoe S (1997) Raiding the postmodern pantry: advertising intertextuality and the young adult audience. Eur J Mark 31(3/4):234–253
39. Pan K, Nunes JMB, Peng GC (2011) Risks affecting ERP viability: insights from a very large Chinese manufacturing group. J Manuf Technol Manag 22(1):107–130
40. Peng GC (2015). Smart cities are built by smart citizens. Expert article in Financial Express. http://www.financialexpress.com/article/fe-columnist/smart-cities-are-built-by-smart-citizens/136353/. Accessed 16 Sep 2015
41. Peng GC, Annansingh F (2013) Experiences in applying mixed-methods approach in information systems research. In: Isaias P, Nunes MB (eds) Information systems research and exploring social artifacts: approaches and methodologies. IGI Global, Hershey, pp 266–293
42. Peng GC, Nunes JMB (2009) Surfacing ERP exploitation risks through a risk ontology. Ind Manag Data Syst 109(7):926–942
43. Peng GC, Zheng L (2016) Increasing response rates for surveys conducted in busy cities: lessons learned from a smart city study. In Proceedings of the 15th European conference on research methodology (ECRM) for business and management studies, Kingston, UK, 9–10 June 2016
44. Piercea G, Shoupa D (2013) Getting the prices right: an evaluation of pricing parking by demand in San Francisco. J Am Plan Assoc 79(1):67–81. doi:10.1080/01944363.2013.787307
45. Rodier CJ, Shaheen SA, Eaken AM (2004) Transit-based smart parking in the San Francisco bay area: an assessment of user demand and behavioral effects. Research report submitted to Transportation Research Board (TRB). http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.514.7121&rep=rep1&type=pdf. Accessed 10 Oct 2015
46. Sanchez L et al (2013) SmartSantander: IoT experimentation over a smart city testbed. Comput Netw 61:217–238. doi:10.1016/j.bjp.2013.12.020
47. Schaefer DR, Dillman DA (1998) Development of a standard e-mail methodology: results of an experiment. Public Opin Q 62:378–397
48. Scheffels J, Lund I (2013) The impact of cigarette branding and plain packaging on perceptions of product appeal and risk among young adults in Norway: a between-subjects experimental survey. BMJ. doi:10.1136/bmjopen-2013-003732
49. Schrank D, Eisele B, Lomax T (2012) TTI’s 2012 urban mobility report. http://media2.kjrh.com/html/pdfs/2012urbanmobilityreport.pdf. Accessed 07 Mar 2013
50. Selwyn N (2009) The digital native—myth and reality. Aslib Proc 61(4):364–379
51. Shoup DC (2006) Cruising for parking. Transp Policy 13(6):479–486. doi:10.1016/j.tranpol.2006.05.005
52. Smith V (2008) Visual persuasion: issues in the translation of the visual in advertising. Meta Transl J 53(1):44–61
53. Srikanth SV, et al (2009) Design and implementation of a prototype Smart PARKing (SPARK) system using wireless sensor networks. In: Proceedings of the 23rd international conference on advanced information networking and applications, 26–29 May 2009, Bradford, UK. doi:10.1109/WAINA.2009.53
54. Teodorović D, Lučić P (2006) Intelligent parking systems. Eur J Oper Res 175(3):1666–1681. doi:10.1016/j.ejor.2005.02.033
55. Transport for London (2012) London street: performance report quarter 1 2012/13. Official government report. http://www.tfl.gov.uk/cdn/static/cms/documents/london-streets-performance-report-q1-2012-13.pdf. Accessed 15 July 2015
56. Transportation Alternatives (2007) No vacancy: park slope’s parking problem and how to fix it. http://www.transalt.org/files/news/reports/novacancy.pdf. Accessed 07 Mar 2013
57. Vianna MMB, Portugal LS, Balassiano R (2004) Intelligent transportation systems and parking management: implementation potential in a Brazilian city. Cities 21(2):137–148. doi:10.1016/j.cities.2004.01.001
58. Westminster City Council (2014) Parking technology and systems. http://www.local.gov.uk/documents/10180/6360115/Westminster+Parking+case+study+-+FINAL.pdf/2a56ddb9-bf77-416c-abff-83893a680521. Accessed 15 July 2015
59. Xu LD (2010) Information architecture for supply chain quality management. Int J Prod Res 49(1):183–198. doi:10.1080/00207543.2010.508944
60. Yamagata Y, Seya H (2013) Simulating a future smart city: an integrated land use-energy model. Appl Energy 112:1466–1474. doi:10.1016/j.apenergy.2013.01.061
61. Yamamoto S, Matsumoto S, Nakamura M (2012) Using cloud technologies for large-scale house data in smart city. In: Proceedings of the 4th IEEE international conference on cloud computing technology and science, 3–6 Dec 2012, Taipei, Taiwan. doi:10.1109/CloudCom.2012.6427546
62. Yin RK (2003) Case study research: design and methods, 3rd edn. Sage, California