Getting down to business: Library staff training

Reference Services Review

Volumn 32, Issue 3, 2004, Pages 293-301

  Cory Tucker, James ^a  

^a UNIVERSITY OF NEVADA   (United States)

Author keywords

Academic libraries; Business studies; Competences; Reference services; Training

Indexed keywords

EID: 84993077863     PISSN: 00907324     EISSN: None     Source Type: Journal    
DOI: 10.1108/00907320410553704     Document Type: Article

References (8)

1. Atkinson, J.D. and Figueroa, M. (1997), “Information seeking behavior of business students: a research study”, The Reference Librarian, No. 58, pp. 59-73.
2. Dankert, H.S. and Dempsey, P.R. (2002), “Building reference strengths through peer training”, Reference Services Review, Vol. 30 No. 4, pp. 349-354.
3. Diamond, W. (1996), “Reference and information services: internal user community”, in Ed. Sheehy, C.A. (Ed.), Managing Business Collections in Libraries, Greenwood Press, Westport, CT, pp. 173-197.
4. Lavin, M.R. (1995), “Improving the quality of business reference service”, The Reference Librarian, No. 48, pp. 71-98.
5. Reference and User Services Association (1996), “Guidelines for behavioral performance of reference and information services professionals”, available at: www.ala.org/Content/NavigationMenu/RUSA/Professional_Tools4/Reference_Guidelines/Guidelines_for_Behavioral_Performance_of_Reference_and_Information _Services_Professionals.htm (accessed January 1, 2003).
6. Reference and User Services Association (2003), “Professional competencies for reference and user services librarians”, available at: www.ala.org/Content/ NavigationMenu/RUSA/ Professional_Tools4/ Reference_Guidelines/ Professional_Competencies_ for_Reference_and_User_ Services_Librarians.htm (accessed June 7, 2003).
7. Spang, L. (1996), “A staff-generated cross training plan for academic reference librarians: the TQM approach at Wayne State University Libraries”, Reference Services Review, Vol. 24 No. 2, pp. 77-85.
8. Wilkins, C. (2000), “Training staff for business reference”, Journal of Library Administration, Vol. 29 No. 1, pp. 37-45.