A staffgenerated crosstraining plan for academic reference librarians: The TQM approach at Wayne State University libraries

Reference Services Review

Volumn 24, Issue 2, 1996, Pages 77-85

  Spang, Lothar ^a  

^a WAYNE STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84993058041     PISSN: 00907324     EISSN: None     Source Type: Journal    
DOI: 10.1108/eb049283     Document Type: Review

References (36)

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27. Mary Elizabeth Clack, “Organizational Development and TQM: The Harvard College Library's Experience,” Journal of Library Administration, 18:1/2(1993): 29-43.
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36. “Roadmap to Problem Solving,” “Overview,” QUEST (training manual), Section 4, unpaged. Copyright 3-M Corporation 1992.