Blogging about crises: The role of online conversations in framing Alitalia's performance during its crisis

Journal of Communication Management

Volumn 15, Issue 4, 2011, Pages 298-313

  Valentini, Chiara ^a   Romenti, Stefania ^b  

^a AARHUS UNIVERSITY   (Denmark)

^b IULM UNIVERSITY   (Italy)

Author keywords

Accidents; Blogs; Communication processes; Electronic media; Organizational performance; Public opinion; Public relations; Social networks; Worldwide web

Indexed keywords

EID: 84993054078     PISSN: 1363254X     EISSN: None     Source Type: Journal    
DOI: 10.1108/13632541111183398     Document Type: Article

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