-
1
-
-
0346027206
-
The latent structure of emergency room satisfaction: a structural equation modeling investigation
-
PhD dissertation, University of Chapel Hill, Greensboro, NC.
-
Aragon, S.J. (2000), “The latent structure of emergency room satisfaction: a structural equation modeling investigation”, PhD dissertation, University of Chapel Hill, Greensboro, NC.
-
(2000)
-
-
Aragon, S.J.1
-
2
-
-
0346658322
-
A patient satisfaction theory and its robustness across gender in emergency departments: a multigroup structural equation modeling investigation
-
Aragon, S.J. and Gesell, S.B. (2003), “A patient satisfaction theory and its robustness across gender in emergency departments: a multigroup structural equation modeling investigation”, American Journal of Medical Quality, Vol. 18 No. 6, pp. 229-41.
-
(2003)
American Journal of Medical Quality
, vol.18
, Issue.6
, pp. 229-241
-
-
Aragon, S.J.1
Gesell, S.B.2
-
3
-
-
0742324806
-
Patient satisfaction in the emergency department: a review of the literature and implications for practice
-
Boudreaux, E. and O'Hea, E. (2004), “Patient satisfaction in the emergency department: a review of the literature and implications for practice”, The Journal of Emergency Medicine, Vol. 26 No. 1, pp. 13-26.
-
(2004)
The Journal of Emergency Medicine
, vol.26
, Issue.1
, pp. 13-26
-
-
Boudreaux, E.1
O'Hea, E.2
-
4
-
-
0027477857
-
Emergency department satisfaction: what matters most?
-
Bursch, B., Beezy, J. and Shaw, R. (1993), “Emergency department satisfaction: what matters most?”, Annals of Emergency Medicine, Vol. 22 No. 3, pp. 586-91.
-
(1993)
Annals of Emergency Medicine
, vol.22
, Issue.3
, pp. 586-591
-
-
Bursch, B.1
Beezy, J.2
Shaw, R.3
-
5
-
-
57749209422
-
Prepared to care: the 24 / 7 role of America's full-service hospitals
-
(The) Chartis Group AHA Policy Research 2006, American Hospital Association, Chicago, IL.
-
(The) Chartis Group (2006), “Prepared to care: the 24 / 7 role of America's full-service hospitals”, AHA Policy Research 2006, American Hospital Association, Chicago, IL.
-
(2006)
-
-
-
6
-
-
84993101959
-
Medicare ‘Pay For Performance (P4P)’ initiatives
-
CMS: Centers for Medicare and Medicaid Services Centers for Medicare and Medicaid Services, US Department of Health & Human Services, Baltimore, MD, available at: (accessed March 20, 2007).
-
CMS: Centers for Medicare and Medicaid Services (2005), “Medicare ‘Pay For Performance (P4P)’ initiatives”, Centers for Medicare and Medicaid Services, US Department of Health & Human Services, Baltimore, MD, available at: www.cms.hhs.gov/apps/media/press/release.asp?Counter=1343 (accessed March 20, 2007).
-
(2005)
-
-
-
7
-
-
0036514532
-
Physician-patient communication: a lost art?
-
Frymoyer, J. and Frymoyer, N. (2002), “Physician-patient communication: a lost art?”, Journal of American Academy of Orthopaedic Surgery, Vol. 10 No. 2, pp. 95-105.
-
(2002)
Journal of American Academy of Orthopaedic Surgery
, vol.10
, Issue.2
, pp. 95-105
-
-
Frymoyer, J.1
Frymoyer, N.2
-
8
-
-
0031736618
-
The economic value of caring
-
Issel, M. and Kahn, D. (1998), “The economic value of caring”, Health Care Management Review, Vol. 23 No. 4, pp. 43-54.
-
(1998)
Health Care Management Review
, vol.23
, Issue.4
, pp. 43-54
-
-
Issel, M.1
Kahn, D.2
-
9
-
-
0031662714
-
Emergency department patient satisfaction: customer service training improves patient satisfaction and ratings of physician and nurse skill
-
Mayer, T.A., Cates, R.J., Mastorovich, M.J. and Royalty, D.L. (1998), “Emergency department patient satisfaction: customer service training improves patient satisfaction and ratings of physician and nurse skill”, Journal of Healthcare Management, Vol. 43 No. 5, pp. 427-40.
-
(1998)
Journal of Healthcare Management
, vol.43
, Issue.5
, pp. 427-440
-
-
Mayer, T.A.1
Cates, R.J.2
Mastorovich, M.J.3
Royalty, D.L.4
-
10
-
-
33644842819
-
Physician buy-in is essential for pay for performance
-
Misrky, R. (2005), “Physician buy-in is essential for pay for performance”, Physician Executive, Vol. 31 No. 6, pp. 16-19.
-
(2005)
Physician Executive
, vol.31
, Issue.6
, pp. 16-19
-
-
Misrky, R.1
-
11
-
-
0037364631
-
Physician incentive plan boosts physician/patient satisfaction: 5-year-old plan at Priority Health shows success
-
Suarez, K., Byrne, J. and Bottles, K. (2003), “Physician incentive plan boosts physician/patient satisfaction: 5-year-old plan at Priority Health shows success”, Physician Executive, Vol. 29 No. 2, pp. 22-26.
-
(2003)
Physician Executive
, vol.29
, Issue.2
, pp. 22-26
-
-
Suarez, K.1
Byrne, J.2
Bottles, K.3
-
12
-
-
0029806584
-
Effects of actual waiting time, perceived waiting time, information delivery, and expressive quality on patient satisfaction in the emergency department
-
Thompson, D., Yarnold, P.R., Williams, D.R. and Adams, S.L. (1996), “Effects of actual waiting time, perceived waiting time, information delivery, and expressive quality on patient satisfaction in the emergency department”, Annals of Emergency Medicine, Vol. 28 No. 6, pp. 657-65.
-
(1996)
Annals of Emergency Medicine
, vol.28
, Issue.6
, pp. 657-665
-
-
Thompson, D.1
Yarnold, P.R.2
Williams, D.R.3
Adams, S.L.4
-
13
-
-
14844283743
-
Who decides? You or your patient: encouraging patients to participate in treatment decisions can increase compliance and patient satisfaction, and keep you out of court
-
Weiss, G. (2004), “Who decides? You or your patient: encouraging patients to participate in treatment decisions can increase compliance and patient satisfaction, and keep you out of court”, Medical Economics, Vol. 81 No. 23, pp. 68-72.
-
(2004)
Medical Economics
, vol.81
, Issue.23
, pp. 68-72
-
-
Weiss, G.1
|