메뉴 건너뛰기




Volumn 17, Issue 3, 2005, Pages 25-39

Complaints of Asian shoppers toward Global Retailer: A content analysis of e-complaining to Carrefour Korea

Author keywords

Asia; Carrefour; Consumer complaint; Content analysis; Discount store management; Globalisation; Internet; Korea; Localisation; Retailing

Indexed keywords


EID: 84992990051     PISSN: 13555855     EISSN: 17584248     Source Type: Journal    
DOI: 10.1108/13555850510672368     Document Type: Article
Times cited : (9)

References (14)
  • 1
    • 84874828341 scopus 로고
    • The effects of customer service on complaining behavior
    • Blodgett, J. G., Wakefield, K. L. and Barnes, J. H. (1995), “The effects of customer service on complaining behavior,” Journal of Service Marketing, Vol. 9, No. 4, pp. 31–42.
    • (1995) Journal of Service Marketing , vol.9 , Issue.4 , pp. 31-42
    • Blodgett, J.G.1    Wakefield, K.L.2    Barnes, J.H.3
  • 2
    • 0442271059 scopus 로고    scopus 로고
    • Carrefour: internationalizing innovation
    • in McGoldrick, O. (ed), Pitman Publishing, New York
    • Burt, S. (1998), “Carrefour: internationalizing innovation,” in McGoldrick, O. (ed), Cases in Retail Management, Pitman Publishing, New York.
    • (1998) Cases in Retail Management
    • Burt, S.1
  • 3
    • 84986165722 scopus 로고    scopus 로고
    • Research and managerial issues on global retail competition: Carrefour/Wal-Mart
    • Colla, E. and Dupuis, M. (2002), “Research and managerial issues on global retail competition: Carrefour/Wal-Mart,” International Journal of Retail and Distribution Management, Vol. 30, No. 2, pp. 103–111.
    • (2002) International Journal of Retail and Distribution Management , vol.30 , Issue.2 , pp. 103-111
    • Colla, E.1    Dupuis, M.2
  • 4
    • 0001998474 scopus 로고
    • A consumer complaints framework with resulting strategies
    • Dolinsky, A. L. (1994), “A consumer complaints framework with resulting strategies,” Journal of Service Marketing, Vol. 8, No. 3, pp. 27–39.
    • (1994) Journal of Service Marketing , vol.8 , Issue.3 , pp. 27-39
    • Dolinsky, A.L.1
  • 5
    • 84986043517 scopus 로고    scopus 로고
    • Business distance and global retailing: a model of the analysis of key success/failure factors
    • Dupuis, M. and Prime, N. (1996), “Business distance and global retailing: a model of the analysis of key success/failure factors,” International Journal of Retail and Distribution Management, Vol. 24, No. 11, pp. 330–338.
    • (1996) International Journal of Retail and Distribution Management , vol.24 , Issue.11 , pp. 330-338
    • Dupuis, M.1    Prime, N.2
  • 6
    • 0002033479 scopus 로고
    • An empirical investigation of attributes importance in retail store selection
    • (Winter)
    • Hansen, R. A. and Deutscher, T. (1978), “An empirical investigation of attributes importance in retail store selection,” Journal of Retailing, Vol. 53 (Winter), pp. 58–72.
    • (1978) Journal of Retailing , vol.53 , pp. 58-72
    • Hansen, R.A.1    Deutscher, T.2
  • 7
    • 84986076325 scopus 로고    scopus 로고
    • E-complaining: a content analysis of an Internet complaint forum
    • Harrison-Walker, L. J. (2001), “E-complaining: a content analysis of an Internet complaint forum,” Journal of Service Marketing, 15 (5), pp. 397–412.
    • (2001) Journal of Service Marketing , vol.15 , Issue.5 , pp. 397-412
    • Harrison-Walker, L.J.1
  • 9
    • 0040924463 scopus 로고    scopus 로고
    • Korean consumers’ patronage of discount stores: domestic vs multinational discount store shoppers’ profiles
    • Kim, J. O. (2001), “Korean consumers’ patronage of discount stores: domestic vs multinational discount store shoppers’ profiles,” Journal of Con-sumer Marketing, Vol. 18, No. 3, pp. 236–255.
    • (2001) Journal of Con-sumer Marketing , vol.18 , Issue.3 , pp. 236-255
    • Kim, J.O.1
  • 10
    • 84986065176 scopus 로고    scopus 로고
    • Validating the retail service quality scale for US and Korea customers of discount stores: an exploratory study
    • Kim, S. and Jin, B. (2002), “Validating the retail service quality scale for US and Korea customers of discount stores: an exploratory study,” Journal of Consumer Marketing, Vol. 16, No. 2, pp. 223–237.
    • (2002) Journal of Consumer Marketing , vol.16 , Issue.2 , pp. 223-237
    • Kim, S.1    Jin, B.2
  • 11
    • 0000881830 scopus 로고
    • Content-analysis research: an examination of applications with directions for improving research reliability and objectivity
    • Kolbe, R. H. and Burnet, M.S. (1991) “Content-analysis research: an examination of applications with directions for improving research reliability and objectivity,” Journal of ConsumerResearch, Vol. 18, No. 2, pp. 243–250.
    • (1991) Journal of ConsumerResearch , vol.18 , Issue.2 , pp. 243-250
    • Kolbe, R.H.1    Burnet, M.S.2
  • 12
    • 84993027257 scopus 로고    scopus 로고
    • The largest retail firms: a comparison of Asia-Eu-rope- and US-based retailers
    • McGurr, P. T. (2002), “The largest retail firms: a comparison of Asia-Eu-rope- and US-based retailers,” International Journal of Retail and Distribution Management, Vol. 30, No. 3, pp. 145–150.
    • (2002) International Journal of Retail and Distribution Management , vol.30 , Issue.3 , pp. 145-150
    • McGurr, P.T.1
  • 13
    • 0036261242 scopus 로고    scopus 로고
    • Convergence and divergence in consumer behavior: implications for international retailing
    • de Mooij, M. and Hofstede, G. (2002), “Convergence and divergence in consumer behavior: implications for international retailing,” Journal of Retailing, Vol. 78, No. 3, pp. 61–69.
    • (2002) Journal of Retailing , vol.78 , Issue.3 , pp. 61-69
    • de Mooij, M.1    Hofstede, G.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.