A critical evaluation of academic internal audit

Quality Assurance in Education

Volumn 12, Issue 3, 2004, Pages 128-135

  Blackmore, Jacqueline Ann ^a  

^a LIVERPOOL JOHN MOORES UNIVERSITY   (United Kingdom)

Author keywords

Higher education; Internal auditing; Standards

Indexed keywords

EID: 84992969895     PISSN: 09684883     EISSN: None     Source Type: Journal    
DOI: 10.1108/09684880410548753     Document Type: Article

References (32)

1. Beckford, J. (1998), Critical Introduction, Routledge, London.
2. Beeler, D.L. (2003), “Internal auditing: the big lies”, Quality Progress, Vol. 32 No. 5, pp. 73-78.
3. Better Regulation Task Force (2002), Higher Education: Easing the Burden, The Cabinet Office and Publicity Team, London.
4. BSI (1994), BS EN ISO 9001: Quality Systems: Model for Quality Assurance in Design, Development, Production, Installation and Servicing, BSI, London.
5. BSI (1999), Education and Training: Guidance Notes on the Application of ISO 9001 for Quality Management Systems in Education and Training, BSI, London.
6. BSI (2000a), BS EN ISO 9000: Quality Management Systems – Fundamentals and Vocabulary, BSI, London.
7. BSI (2000b), BS EN ISO 9001: Quality Management Systems – Requirements, BSI, London.
8. BSI (2000c), BS EN ISO 9004: Quality Management Systems – Guidelines for Performance Improvements, BSI, London.
9. BSI (2002), EN ISO 19011:2002: Guidelines for Quality and/or Environmental Management Systems Auditing, BSI, London.
10. BSI (2002), available at: www.BSI-global.com (accessed 1 March 2004).
11. Carroll, M. (2003), “Does auditing HE against standards encourage masterpieces or paint-by-numbers?”, Assessment & Evaluation in Higher Education, Vol. 28 No. 3, pp. 297-307.
12. Chan, F.Y., Willborn, W., Xiao, H. and Li, H. (1993), “An expert system for quality management auditing”, Asia Pacific Journal of Quality Management, Vol. 2 No. 1, pp. 65-72.
13. Crosby, P.B. (1979), Quality Is Free, McGraw-Hill, New York, NY.
14. Dale, B.G. (1999), Managing Quality, 3rd ed., Blackwell, Oxford.
15. Deming, W.E. (1986), Out of the Crisis, MIT Press, Cambridge, MA.
16. Douglas, A., Coleman, S. and Oddy, R. (2003), “The case for ISO 9000”, TQM Magazine, Vol. 15 No. 5, pp. 316-324.
17. Farmer, F. (2003), “ISO 9001:2000, to deadline and beyond”, Quality World, December, pp. 10-12.
18. HEFCE (2003), HEFCE Information on Quality and Standards in Higher Education: Final Guidance, HEFCE Publications, Bristol.
19. HMSO (1997), “Higher education in the learning environment”, Report of the National Committee of Inquiry into Higher Education, HMSO, London.
20. Jackson, S. (2003), “The reviews group”, interview with Steve Jackson, Higher Quality Bulletin, QAA for HE Lancaster.
21. Juran, J.M. (1988), Juran's Quality Control Handbook, 4th ed., McGraw-Hill, New York, NY.
22. Karepetrovic, S. and Willborn, W. (2001), “Audit and self-assessment in quality management: comparison and compatibility”, Managerial Auditing Journal, Vol. 16 No. 6, pp. 366-377.
23. Lundquist, R. (1997) “Quality in higher education: approaches to its management and improvement”, Licentiate thesis, Division of Quality Technology and Statistics, Lulea University of Technology, Sweden,.
24. Peters, J. (1998), “Some thoughts on auditing”, TQM Magazine, Vol. 10 No. 1, pp. 4-5.
25. Poksinska, B. (2003), “ISO 9000:2000: the emperor's new clothes”, Proceedings of the 6th International Conference of Quality Management and Organisational Development, Paris.
26. Reid, K. and Ashelby, D. (2002), “The Swansea internal quality audit processes: a case study”, Quality Assurance in Education, Vol. 10 No. 4, pp. 237-246.
27. Rice, C.M. (1994), “How to conduct an internal quality audit and still have friends”, Quality Progress, June, pp. 39-41.
28. Seddon, J. (1997), “Ten arguments against ISO 9000”, Managing Service Quality, Vol. 7 No. 4, pp. 162-168.
29. Shutler, P.M.E. and Crawford, L.E.D. (1998), “The challenge of ISO 9000 certification in higher education”, Quality Assurance in Education, Vol. 6 No. 3, pp. 152-161.
30. Stevenson, T.H. and Barnes, F.C. (2001), “Fourteen years of ISO 9000: impact, criticisms, costs, and benefits”, Business Horizons, Vol. 44 No. 3, pp. 45-57.
31. Yamada, S., Chiba, M. and Seguchi, H. (2003), “Implementation of ISO 9000 in medium- and small-sized enterprises”, Proceedings of the 6th International Conference on Quality Management Organisational Development, Paris.
32. Zuckerman, A. (1999), “ISO 9000 revision might miss year-2000 deadline”, Purchasing, 8 April, p. 35.