The challenge of ISO 9000 certification in higher education

Quality Assurance in Education

Volumn 6, Issue 3, 1998, Pages 152-161

  Shutler, Paul M e ^a   Crawford, Lachlan E d ^a  

^a NANYANG TECHNOLOGICAL UNIVERSITY   (Singapore)

Author keywords

Higher education; ISO 9000; Quality assurance

Indexed keywords

EID: 84986170133     PISSN: 09684883     EISSN: None     Source Type: Journal    
DOI: 10.1108/09684889810220456     Document Type: Article

References (34)

1. American Institute of Physics (1996), Bachelor's Degree Recipients Report, College Park, MD.
2. Arnold, K.L. (1994), The Manager's Guide to ISO9000, The Free Press, Macmillan, New York, NY.
3. Barnett, R. (1992), Improving Higher Education: Total Quality Care, OUP, Buckingham.
4. British Standards Institution (1987), British Standard Quality Systems BS 5750: Part 1, ISO 9001 - 1987, EN 29001 - 1987, BSI, London.
5. BSI Quality Assurance (1994), How BSI Quality Assurance Can Help You Build a Better Business, BSI Quality Assurance, London.
6. BSI Quality Assurance (1995), Guidance Notes on the Application of BS EN ISO 9000 for Quality Management Systems in Education and Training, BSI Quality Assurance, London.
7. Dallat, J. and Rae, G. (1993), “Teacher training for university teachers?’’, in Ellis, R. (Ed.), Quality Assurance for University Teaching, OUP, Buckingham.
8. Dearing, R. (1996), Review of Qualifications for 16-19-Year Olds, SCAA Publications, Middlesex.
9. Dearing, R. (1997), Higher Education in the Learning Society, HMSO, London.
10. Deming, W.E. (1986), Out of the Crisis: Quality, Productivity and Competitive Position, Cambridge University Press, Cambridge.
11. Doherty, G.D. (1995), “BS 5750 parts 1 and 2/ISO 9000 (series); 1987 and education - do they fit and is it worth it?”, Quality Assurance in Education, Vol. 3 No. 3, pp. 3-9.
12. Ellis, R. (1993a), “A British Standard for University Teaching?’’, in Ellis, R. (Ed.), Quality Assurance for University Teaching, OUP, Buckingham.
13. Ellis, R. (1993b), “The management of quality in the University of Ulster’’, Higher Education, Vol. 25, pp. 239-57.
14. Eriksen, S.D. (1995), “TQM and the transformation from an élite to a mass system of higher education in the UK’’, Quality Assurance in Education, Vol. 2 No. 1, pp. 14-29.
15. Freeman, R. (1993), Quality Assurance in Training and Education - How to Apply BS 5750 (ISO 9000) Standards}, Kogan Page, London.
16. Geddes, T. (1993), The Total Quality Initiative at South Bank University’’, Higher Education, Vol.25, pp. 341-61.
17. Hillmer, S.C., Hillmer, B.H., Wilson, B. and Yochim, J. (1995), “Applying quality function deployment to improve an MBA education’’, in Roberts, H.V. (Ed.), Academic Initiatives in Total Quality for Higher Education, ASQC Quality Press, Milwaukee, WI.
18. Irvine, M. (1997), “Counting the cost after Dearing’’, Physics World, Vol. 10 No. 9, pp. 13-14.
19. Ishikawa, K. (1985), What is Total Quality Control?, Prentice-Hall, Englewood Cliffs, NJ.
20. Jaraiedi, M. and Ritz, D. (1994), “Total quality management applied to engineering education’’, Quality Assurance in Education, Vol. 2, No. 1, pp. 32-40.
21. Knight, P. (1993), “Turmoil in success: the assessment of teaching quality’’, Quality Assurance in Education, Vol.1 No.1, pp. 9-14.
22. Lundquist, R. (1997), “Quality Systems and ISO 9000 in Higher Education’’, Assessment & Evaluation in Higher Education, Vol. 22 No. 2, pp. 159-72.
23. MacRobert, I. (1994), “Sandwell College and BS 5750: a syncretistic pilgrimage?’’, in Doherty, G.D. (Ed.), Developing Quality Systems in Education, Routledge, London.
24. Main, P. and Priestly, M. (1997), “Universities welcome new degrees’’, Physics World, Vol. 10 No. 9, pp. 59-60.
25. Miller, G.W. (1970), Success, Failure and Wastage in Higher Education, Harrap, London.
26. Nightingale, P. and O’Neil, M. (1994), Achieving Quality Learning in Higher Education, Kogan Page, London.
27. Osborne, J. (1997), “You are charged with irrelevance.”, New Scientist, 17 May.
28. Pan, D. (1995), “Assessing quality in higher education’’, in Lambert, J.L. and Banta, T.W. (Ed.) Proceedings of the Seventh International Conference on Assessing Quality in Higher Education, Indiana University, IN.
29. Race, P. (1993), “Never mind the teaching - feel the learning!’’, Quality Assurance in Education, Vol.1 No. 2, pp. 40-3.
30. Schauerman, S., Manno, D. and Peachy, B. (1994), “Listening to the voice of the customer’’, in Doherty, G.D. (Ed.), Developing Quality Systems in Education, Routledge, London.
31. Storey, S. (1993), “Total Quality Management through BS 5750: a case study’’, in Ellis, R. (Ed.), Quality Assurance for University Teaching, OUP, Buckingham.
32. Storey, S. (1994), “Doing total quality management the hard way: installing BS 5750/ISO 9001 at the University of Wolverhampton’’, in Doherty, G.D. (Ed.), Developing Quality Systems in Education, Routledge, London.
33. The Times Higher Educational Supplement (1995), “Maths failing engineering’’, 2 June.
34. The Times Educational Supplement (1995), “A-level pass rate hits record high’’, 18 August