Cultural similarity and service leadership: A look at the cruise industry

Managing Service Quality: An International Journal

Volumn 14, Issue 5, 2004, Pages 402-413

  Testa, Mark R ^a  

^a SAN DIEGO STATE UNIVERSITY   (United States)

Author keywords

Customer satisfaction; Hospitality services; Leadership; National cultures; Service quality assurance

Indexed keywords

EID: 84992933432     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520410558001     Document Type: Review

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