Impact of shared beliefs on “perceived usefulness” and “ease of use” in the implementation of an enterprise resource planning system

Management Research News

Volumn 30, Issue 6, 2007, Pages 420-431

  Ramayah, T ^a   May Chiun, M C ^b  

^a SCHOOL OF PHYSICS   (Malaysia)

^b UNIVERSITI MALAYSIA SARAWAK   (Malaysia)

Author keywords

Malaysia; Resource management; System monitoring

Indexed keywords

EID: 84992928845     PISSN: 01409174     EISSN: None     Source Type: Journal    
DOI: 10.1108/01409170710751917     Document Type: Article

References (53)

1. Adams, D.A., Nelson, R.R. and Todd, P.A. (1992), “Perceived usefulness, ease of use and usage of information technology: a replication”, MIS Quarterly, Vol. 16, pp. 227-247.
2. Agarwal, R. and Karahanna, E. (2000), “Time flies when you’re having fun: cognitive absorption and beliefs about information technology usage”, MIS Quarterly, Vol. 24, pp. 665-694.
3. Agarwal, R. and Prasad, J. (1999), “Are individual differences germane to the acceptance of new information technologies?”, Decision Sciences, Vol. 30 No. 2, p. 361-391.
4. Agarwal, S., Erramilli, M. and Chekitan, S. (2003), “Market orientation and performance in service firms: role of innovation”, Journal of Services Marketing, Vol. 17 No. 1, pp. 68-82.
5. Al-Gahtani, S. (2001), “The applicability of TAM outside North America: an empirical test in the United Kingdom”, Information Resources Management Journal, Vol. 2, pp. 37-46.
6. Amoako-Gyampah, K. and Salam, A. (2004), “An extension of the technology acceptance model in an ERP implementation environment”, Information and Management, Vol. 41 No. 6, pp. 731-745.
7. Ardichvili, A., Page, V. and Wentling, T. (2003), “Motivation and barriers to participation in virtual knowledge-sharing communities of practice”, Journal of Knowledge Management, Vol. 7, pp. 64-77.
8. Baron, R. and Kenny, D. (1986), “The moderator-mediator variable distinction in social psychological research: conceptual, strategic and statistical considerations”, Journal of Personality and Social Psychology, Vol. 51 No. 6, pp. 1173-82.
9. Bendoly, E., Bachrach, D. and Powel, B. (2006), “The role of operational interdependence and supervisory experience on management assessments of resource planning systems”, Production and Operation Management.
10. Bhattacherjee, A. (2002), “Individual trust in online firms: scale development and initial test”, Journal of Management and Information Systems, Vol. 19 No. 1, pp. 211-241.
11. Brown, I. (2002), “Individual and technological factor affecting perceived ease of use of web-based learning technologies in a developing country”, The Electronic Journal on Information Systems in Developing Countries, available at: www.ejisdc.org.
12. Calisir, F. and Calisir, F. (2004), “The relations of interface usability characteristics, perceived usefulness, and perceived ease of use to end-user satisfaction with enterprise resource planning (ERP) systems”, Computers in Human Behavior, Vol. 20 No. 4, pp. 505-515.
13. Chen, H., Zeng, D., Atabakhsh, H., Wyzga, W. and Schroeder, J. (2003), “COPLINK: managing law enforcement data and knowledge”, Communications of the ACM, Vol. 46 No. 1, pp. 28-34.
14. Davis, F. (1989), “Perceived usefulness, perceived ease of use, and user acceptance of information technology”, MIS Quarterly, Vol. 13, pp. 983-1003.
15. Davis, F. (1993), “User acceptance of information technology: system characteristics, user perceptions and behavioral impacts”, International Journal of Man–Machine Studies, Vol. 38, pp. 475-487.
16. Davis, F., Bagozzi, R. and Warshaw, P. (1989), “User acceptance of computer technology: a comparison of two theoretical models”, Management Science, Vol. 35 No. 8, pp. 982-1003.
17. Gattiker, T. and Goodhue, D. (2004), “Understanding the local-level costs and benefits of ERP through organizational information processing theory”, Information and Management, Vol. 41 No. 4, pp. 431-443.
18. Guriting, P. and Ndubisi, N. (2006), “Borneo online banking: evaluating customer perceptions and behavioural intention”, Management Research News, Vol. 29 No. 1 / 2, pp. 6-15.
19. Igbaria, M., Iivari, J. and Maragahh, H. (1995), “Why do individuals use computer technology? A Finnish case study”, Information and Management, Vol. 5, pp. 227-238.
20. Igbaria, M., Parasuraman, S. and Baroudi, J. (1996), “A motivational model of microcomputer usage”, Journal of Management Information Systems, Vol. 13 No. 1, pp. 127-143.
21. Igbaria, M., Zinatelli, N., Cragg, P. and Cavaye, A. (1997), “Personal computing acceptance factors in small firms: a structural equation modeling”, MIS Quarterly, Vol. 21 No. 3, pp. 279-305.
22. Ignatius, J. and Ramayah, T. (2005), “An empirical investigation of the course website acceptance model (CWAM)”, International Journal of Business and Society, Vol. 6 No. 2, pp. 69-82.
23. Karahanna, E. and Straub, D. (1999), “The psychological origins of perceived usefulness and ease of use”, Information and Management, Vol. 35, pp. 237-250.
24. Kumar, K. and Hillergersberg, J. (2000), “ERP experience and evolution”, Communications of the ACM, Vol. 43 No. 4, pp. 23-26.
25. Lederer, A., Maupin, D., Sena, M. and Zhuang, Y. (2000), “The technology acceptance model and the World Wide Web”, Decision Support Systems, Vol. 29 No. 3, pp. 269-282.
26. Liu, S., Liao, H. and Peng, C. (2005), “Applying the technology acceptance model and flow theory to online e-learning users” acceptance behavior”, Issues in Information Systems, Vol. 6 No. 2, pp. 175-181.
27. MacNeil, C. (2004), “Exploring the supervisor role as a facilitator of knowledge sharing in teams”, Journal of European Industrial Training, Vol. 28 No. 1, pp. 93-102.
28. Mallat, N., Rossi, M., Tuunainen, V. and Oorni, A. (2006), “The impact of use situation and mobility on the acceptance of mobile ticketing services”, Proceedings of the 39th Hawaii International Conference on System Science, Kauai, IEEE, Hawaii, available at: http://ieeexplore.ieee.org.
29. Mathwick, C., Rigdon, E. and Malhotra, N. (2001), “Experiental value conceptualization measurement and application in the catalog and internet shopping environment”, Journal of Retailing, Vol. 77 No. 1, pp. 39-53.
30. McAfee, A. (2002), “The impact of neterprise technology adoption on operational performance: an empirical investigation”, Production and Operations Management, Vol. 11 No. 1, pp. 33-53.
31. Ndubisi, N., Jantan, M. and Richardson, S. (2001), “Is the technology acceptance model valid for entrepreneurs? Model testing and examining usage determinants”, Asian Academy of Management Journal, Vol. 6 No. 2, pp. 31-54.
32. Onkal, D. and Bolger, F. (2004), “Provider-user differences in perceived usefulness of forecasting formats”, Omega, Vol. 32, pp. 31-39.
33. Ramayah, T. (2005), “Course website usage among distance learning business students: the role of prior experience”, International Journal of Learning, Vol. 11, pp. 1507-17.
34. Ramayah, T. (2006a), “Course website usage: does prior experience matter”, WSEAS Transactions on Information Science and Applications, Vol. 2 No. 2, pp. 299-306.
35. Ramayah, T. (2006b), “Interface characteristics, perceived ease of use and intention to use an online library in Malaysia”, Information Development, Vol. 22 No. 2, pp. 123-133.
36. Ramayah, T. and Jantan, M. (2004), “Internet usage among malaysian students: the role of demographic and motivational variables”, PRANJANA: The Journal of Management Awareness, Vol. 7 No. 2, pp. 59-70.
37. Ramayah, T., Ignatius, J. and Aafaqi, B. (2005), “PC usage among students in a private institution of higher learning: the moderating role of prior experience”, Educators and Education Journal, Vol. 20, pp. 131-152.
38. Rogers, E. (1962), Diffusion of Innovations, 1st ed., Free Press, New York, NY.
39. Seddon, P. (1997), “A respecification of the DeLone and McLean Model of IS success”, Information Systems Research, Vol. 8 No. 3, pp. 240-253.
40. Segars, A. and Grover, V. (1993), “Re-examining perceived ease of use and usefulness: a confirmatory factor analysis”, MIS Quarterly, Vol. 17 No. 1, pp. 517-725.
41. Sharratt, M. and Usoro, A. (2003), “Understanding knowledge-sharing in online communities of practice”, Electronic Journal of Knowledge Management, Vol. 18 No. 2, pp. 1-12.
42. Straub, D., Keil, M. and Brenner, W. (1997), “Testing the technology acceptance model across cultures: a three country study”, Information and Management, Vol. 33 No. 1, pp. 1-11.
43. Szajna, B. (1996), “Empirical evaluation of the revised technology acceptance model”, Management Science, Vol. 42, pp. 85-92.
44. Tan, M. and Teo, T. (2000), “Factors influencing the adoption of internet banking”, Journal of the Association for Information Systems, Vol. 1 No. 5, pp. 22-38.
45. Teo, T., Lim, V. and Lai, R. (1999), “Intrinsic and extrinsic motivation in internet usage”, Omega, International Journal of Management Science, Vol. 27 No. 1, pp. 25-37.
46. Van Beveren, J. (2002), “A model of knowledge acquisition that refocuses knowledge management”, Journal of Knowledge Management, Vol. 6 No. 1, pp. 18-22.
47. Venkatesh, V. (2000), “Determinants of perceived ease of use: integrating control, intrinsic motivation, and emotion into the technology acceptance model”, Information Systems Research, Vol. 4 No. 4, pp. 342-365.
48. Venkatesh, V. and Davis, F. (2000), “A theoretical extension of the technology acceptance model: four longitudinal field studies”, Management Science, Vol. 46 No. 2, pp. 186-204.
49. Wang, Y., Tang, T. and Tang, J. (2001), “An instrument for measuring customer satisfaction towards web sites that market digital products and services”, Journal of Electronic Commerce Research, Vol. 2 No. 3, at: http://www.csulb.edu/web/journals/jecr/htm.
50. Wu, J. and Wang, S. (2005), “What drives mobile commerce? An empirical evaluation of the revised technology acceptance model”, Information and Management, Vol. 42, pp. 719-729.
51. Davis, F. and Venkatesh, V. (1996), “A critical assessment of potential measurement biases in the technology acceptance model: three experiments”, International Journal of Human–Computer Studies, Vol. 45, pp. 19-45.
52. Hoyle, R., Harris, M. and Judd, C. (2002), Research Methods in Social Relations, 7th ed., Wadsworth, Pacific Grove.
53. Nah, F., Lau, J. and Kuang, J. (2001), “Critical factors for successful implementation of enterprise systems”, Business Process Management Journal, Vol. 7, pp. 285-296.