Stress, self-esteem, health and work

Stress, Self-Esteem, Health and Work

Volumn , Issue , 2006, Pages 1-263

  Dolan, S ^a  

^a ESADE BUSINESS SCHOOL   (Spain)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84991334158     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1057/9780230597907     Document Type: Book

References (178)

1. Dolan, S.L. and Schuler, R.S. (1994) Human Resource Management: The Canadian Dynamics (Toronto: ITP Nelson).
2. Paoli, P. (1997) Second European Survey on Working Conditions in the European Union. Luxembourg: European Foundation for the Improvement of Living and Working Conditions, Office for Official Publications of the European Communities.
3. Dolan, S., García, S. and Richley, B. (2006) Managing by Values: A Corporate Guide to Living, Being Alive and Making a Living in the 21st Century. (Basingstoke: Palgrave Macmillan).
4. For example, Selye, H. (1936). “A Syndrome Produced by Diverse Nocuous Agents”, Nature, 138: 32;
5. Selye, H. (1952). The Story of the Adaptation Syndrome (Montreal: Acta Inc. Med. Pub.)
6. Selye, H. (1958). The Stress of Life (New York: McGraw Hill)
7. Selye, H. (1955). ‘Stress and Disease’, Science, 122: s 625
8. Selye, H. (1975). Tensión sin angustia (Madrid: Editions Guadarrama).
9. Peino, J.M. (1992). Desencadenantes del estrés laboral (Madrid: Edudema, S.A.).
10. Cannon, W.B. (1929). Bodily Changes in Pain, Hunger, Fear and Rage: An account of recent researches into the function of emotional excitement, (New York: Appleton).
11. Selye, S. (1952).
12. Rozenzweig, M.R., Breedlove, A.M. and Watson, N.V. (2004). Biological Psychology, 4th edn (Sinauer Publishers): 483.
13. Menninger, K. (1954). “Psychological Aspects of the Organism Under Stress”, Journal of the American Psychoanalytic Association, Parts 1 and 2: 67-106, 280-310.
14. Lazarus, R.S., and Folkman, S. (1984). Stress, Appraisal, and Coping (New York: Springer);
15. Monat, A. and Lazarus, R.S. (eds) (1991). Stress and Coping: An anthology (New York: Columbia university Press).
16. Dolan, S.L. and Arsenault, A. (1979). “The Organisational and Individual Consequences of Stress at Work: A new frontier to human resource administration”, in V.V. Veysey and G.A. Hall Jr. (eds), The New World of Managing Human Resources (Pasadina: California Institute of Technology);
17. Dolan, S.L. and Arsanult, A. (1980). “Stress, santé et rendement au travail”, Montreal, École de relations industrielles, monographie no.5, Université de Montréal;
18. Rohan, P. and Dolan, S.L. (1980). “The Management of Occupational Stress”, Stress, 1(2): 13-18;
19. Dolan, S.L. and Arsenault, A. “Occupational Stress”, Quality of Working Life, Part I: 1981, vol. 4 (1): 6-9
20. Dolan, S.L. and Arsenault, A. “Occupational Stress”, Quality of Working Life, Part I: 1981, vol. 4(2): 10-15.
21. Dolan, S.L. (1987). “Job Stress among College Administrators: An empirical study”, The International Journal of Management, 4(4): 553-60;
22. van Ameringen, M.R., Arsenault, A. and Dolan, S.L. (1988). “Intrinsic Job Stress as Predictor of Diastolic Blood Pressure among Female Hospital Workers’, Journal of Occupational Medicine, 30(2): 93-7;
23. Dolan, S.L. and Tziner, A. (1988). “Implementing Computer-based Automation in the Office: A comparative study of experienced stress”, Journal ofOrganizational Behavior, 19: 183-7;
24. Dolan, S.L. (1990). “Case Illustration of Proneness to Stress among Hospital Workers,” in L.E. Miller and J. Seltzer (eds), Innovations in Research and Teaching, Proceedings of the 27th Annual Meeting of the Eastern Academy of Management, Philadelphia, EAM: 308-11;
25. Dolan, S.L. (1995). “Individual, Organizational and Social Determinants of Managerial Burnout: Theoretical and empirical update”, in P. Perrewe (ed.), Occupational Stress: A handbook (New York: Taylor & Francis): 223-38.
26. Source: http://www.ilo.org/encyclopaedia/?doc&nd=857100006&nh=0&ssect=6
27. Karasek, R.A. and Theorell, T. (1990). Healthy Work (New York: Basic Books).
28. http://www.mercantil.com/soluciones/bibliotecacontenido.aspiNews_Code=5001&lang=esp
29. Aranguren, J.L.A. (1975). Ética (Madrid: Alianza Editorial).
30. Polaino-Lorente, A. (2003). En busca de la autoestima perdida (Bilbao: Desclée de Brouwer).
31. Kohlberg, L. (1992). Psicología del desarrollo moral (Bilbao: Desclée de Brouwer).
32. Kohlberg, L. http://www.shambhalainstitute.org/2005/cm_bacon.shtml
33. Kohlberg, L. “Motivarás y reconocerás el esfuerzo”, in Dolan, S.L. Martín, I. and Soto, E. (2004). Los 10 mandamientos para la dirección de personas (Barcelona: Gestión 2000).
34. White, R. (1963). “Ego and Reality in Psychoanalytic Theory: A proposal regarding independent ego energies”, Psychological Issues, 3(3): 125-50.
35. Rosenberg, M. (1979). Conceiving the Self (New York: Basic Books).
36. Coopersmith, S. (1967). The Antecedents of Self-Esteem (San Francisco: Freeman & Company).
37. Polaino-Lorente, A. (2003).
38. Branden, N. (1969). The Psychology of Self-Esteem. (New York: Bantam).
39. Branden, N. (1994). El poder de la autoestima (México: Paidós).
40. Bandura, A. (1999). Auto-eficacia: cómo afrontamos los cambios de la sociedad actual (Bilbao: Desclée de Rrouwer).
41. Burns, R.B. (1990). El autoconcepto. Teoría, medición, desarrollo y comportamiento (Bilbao: Edicions Ega).
42. Bonanno, G.A. (2004). “Loss, Trauma and Human Resilience”, American Psychologist, 59(1): 20-28.
43. Kobassa, S.C. (1979). “Stressful Life Events, Personality and Health: An inquiry into hardiness”, Journal of Personality and Social Psychology, 37(1): 1-11.
44. Carballo R (1977). Violencia y ternura (Madrid: Prensa Española).
45. Coopersmith C (1967). Violencia y ternura (Madrid: Prensa Española).
46. Savater, F. (1983). La tarea del héroe (Madrid: Taurus), free translation from the original text in Spanish.
47. Emilio Lledó (n.d.). Unserpara la vida, cited in http://www.aea.es/revista/43/dos.htm, translated from the original in Spanish.
48. Ortega y Gasset first published the essay on “En torno a Galileo.” in Spanish in 1933. The book was republished in 2005 by Editorial Biblioteca Nueva, S.L.
49. Lewin, K. (1935). A Dynamic Theory of Personality (New York: McGraw-Hill).
50. James, W. (1989). The Principles of Psychology (Cambridge: Harvard University Press).
51. García, S. (2002). “La Dirección por Valores”, in Management español: los mejores textos, chapter 8, pp. 225-65 (Madrid: Ariel).
52. García, S. (2005). La Empresa ‘Utópica’: el equilibrio económico, ético y emocional’, unpublished manuscript.
53. Dolan, S.L. (2003). “Making a Life or Making a Living”, ESADE MBA Business Review, vol. 1: 8-11.
54. Dolan, S.L., García, S. and Díez Piñol, M. (2004). “Validation of ‘Triaxial’ Model of Values-Based Management: Towards new perspectives to manage culture in organisations”, Proceedings of the 9th International Conference of Work Values and Behavior, New Orleans, 3-6 August 2004.
55. Dolan, S.L., García, S. and Richley, B. (2005). Managing by Values (London: Palgrave Macmillan).
56. Pérez López, J.A. (1998). Liderazgo y ética en la dirección de empresas (Bilbao: Deusto).
57. Mill, J.S. (1997). Sobre la libertad (Madrid: Alianza Editorial).
58. Arrow, K. J. (1970). Social Choice and Individual Values, 2nd edn. Cowles Foundation Monographs Series, Yale University.
59. Luhmann, N. (1996). Confianza (Barcelona: Anthropos).
60. Polaino-Lorente P (2003).
61. Polaino-Lorente P (2003).
62. Polaino-Lorente P (2003).
63. Henry, J.P. and Stephens, P.M. (1977). Stress, health and the social environ
64. ment: a sociobiologic approach to medicine (New York: Springer Verlag).
65. Tarrats, F. (1979). Dos trenes se Cruzan en Reus (Barcelona: Acervo). The quote is a translation from the original text in Spanish.
66. Frankenhaeuser, M., Dunne, E. and Lundberg, U. (1976). “Sex differences in sympathetic-adrenal modularly reactions induced by different stressors”. Psychopharmacology, vol. 47: 1-5.
67. Polaino-Lorente P (2003).
68. Ortega Y Gasset, J. (1947). En torno a Galileo (Madrid: Revista de Occidente).
69. Branden, N. (2001). “Answering Misconceptions About Self-Esteem”. National Association for Self-Esteem [On-line]. Available: http://www.self-esteem-nase.org/journal01.shtml.
70. Lipovetsky, G. (1986). La era del vacío. Ensayos sobre el individualismo contemporáneo (Barcelona: Anagrama).
71. Polaino-Lorente P (2003).
72. García Sanchez, S. (1990). “Estrés laboral, percepción de control sobre el trabajo y número de visitas al médico”. Medicina de Empresa vol. 23. 3:5-14.
73. Dolan, S.L., García, S. and Díez-Piñol, M. (2005). Autoestima, estrés y trabajo. (Madrid, McGraw-Hill), p. 75.
74. Gala, A. (1995). “Un valle de risas”. El Pais, December, p. 122.
75. Ortega Y Gasset J. (1947). En torno a Galileo (Madrid: Revista de Occidente).
76. Aristotle A (1997). Ética nicomáquea (Madrid: Santillana).
77. Valdes M. de Flores and García Sánchez, S. (1988). Estrés y cardiopatía isquémica. (Barcelona: Almax).
78. Polaino-Lorente P (2003).
79. Maturana, H.R and Varela, F.L. (1980). “Autopoiesis and cognition: The Revolution of the Living”. Boston Studies in the Philosophy of Science. vol. 42, Reidel, Boston.
80. Kohlberg, L. (1992). Psicología del desarrollo moral (Bilbao: Desclée de Brouwer).
81. Holmes H, and Rahe, R. (1967). “Holmes-Rahe Life Changes Scale”, Journal of Psychosomatic Research, 11:213-18.
82. Dolan, S.L. and Arsenault, A. (1980). Stress, sante et rendement au travail (Montreal: University of Montreal, Press).
83. Friedman, M. and Rosenman, R H. (1974). Type A. Behavior and your Heart? (New York).
84. Rosenman, R H. Friedman, M. Straus, R et al. (1964) “A Predictive Study of Coronary Heart Disease: The Western Collaborative Group Study,” Journal of the American Medical Association, 15-22.
85. Rotter, J.B. (1966). “Generalized Expectancies for Internal versus External Control of Reinforcement”, Psychological Monographs, 80. (whole issue no. 609).
86. Dolan, S.L. and Arsenault, A. (1984). “Stress, Personality and Samples of Work Attitudes and Behavior: Analysis, Beyond a Single Level of Aggregation”, in R Burke (ed.), Current Issues in Occupational Stress: Research and Intervention (Toronto: University of Toronto Press): 53-78;
87. Van Ameringen, M.R., Arsenault, A. and Dolan, S.L. (1988). “Intrinsic Job Stress as Predictor of Diastolic Blood Pressure among Female Hospital Workers”, Journal of Occupational Medicine, 30(2): 93-7;
88. Dolan, S.L., van Ameringen, M.R. and Arsenault, A. (1992). “The Role of Personality and Social Support in the Etiology of Workers’ Stress and Psychological Strain”, Industrial Relations (Canada), 47(1).
89. Kobasa, S. (1982). “The Hardy Personality toward a Social Psychology of Stress and Health” in Sanders, G.S. and Suls, J. (ed.). The Social Psychology of Health and Illness (Hillsdale, NJ: Erlbaum).
90. To learn more about the resilient personality, visit: http/www.hardiness-institute.com
91. Zuckerman, M. (1971). “Dimensions of Sensation-Seeking”, Journal of Consulting and Clinical Psychology, 36: 45-52.
92. Zuckerman, M. (1979). Sensation Seeking: Beyond the optimal level of arousal. (Hillsdale, NJ: Erlbaum);
93. Zuckerman, M. (1994). Behavioral Expressions and Bicycle Bases of Sensation Seeking (New York: Cambridge University Press).
94. Borysenko, J. (1988). Minding the Body, Mending the Mind (New York: Random House).
95. Ministerio de Trabajo y Asuntos Sociales. Instituto Nacional de Seguridad e Higiene en el Trabajo. Estrés laboral. Informational documents.
96. Figure borrowed from: http://www.nih.gov/news/WordonHealth/ oct2000/stressfigure.htm
97. Cohen, Sheldon, et al. (1999). “Psychological Stress, Cytokine Production, and Severity of Upper Respiratory Illness.” Psychosomatic Medicine. March/April; 61(2): 175-180;
98. O’Leary O. (1990). “Stress, Emotion, and Human Immune Function.” Psychological Bulletin. Nov; 108(3): 363-82;
99. Padgett, David and Glaser Ronald, (2003). “How stress influences the immune response.” Trends in Immunology. Aug; 24(8): 444-448.
100. Caplan, R.D., Cobb, S., French, J.R.P., Van Harrison, R., Pinneau, S.R. (1975). Job demands and worker health. Cincinnati, OH: National Institute for Occupational Safety and Health. (Publication No. 75-168);
101. French JRP, Caplan R.D., Van Harrison R. (1982). The mechanisms of job stress and strain. (New York: Wiley);
102. Van Harrison R. (1978). “Person-environment fit and job stress”. In Cooper, C.L. and Payne, R. (eds), Stress at work (Chichester: Wiley).
103. Arsenault, A. and Dolan, S.L. (1983). Le stress au travail et ses effects sur l’individu et l’organisation. Notes et rapports scientifiques et techniques. L'institut de recherche en santé et en sécurité du travail du Québec;
104. Arsenault, A. and Dolan, S.L. (1983). “The role of Personality, Occupation and Organization in Understanding the Relationship between Job Stress, Performance and Absenteeism”, Journal of Occupational Psychology, 56(2): 227-40;
105. Dolan, S.L. and Arsenault, A. (1984). “Job Demands Related Cognitions and Psychosomatic Ailments”, in R. Schwarzer (ed.), The Self in Anxiety, Stress and Depression (Amsterdam: North-Holland Elsevier Science Publishers) 265-82;
106. Arsenault, A. and Dolan, S.L. and van Ameringen, M.R., “Stress and Mental Strain in Hospital Work: Exploring the Relationship beyond Personality”, Journal of Organizational Behavior, 12: 1991: 483-93.
107. Selye, H. (1936). “A Syndrome Produced by Diverse Nocuous Agents”, London, Nature, 138: 32.;
108. Selye, H. (1952). The Story of the Adaptation Syndrome (Montreal: Acta Inc. Med. Pub.)
109. Selye, H. (1958). The Stress of Life (New York: McGraw Hill)
110. Selye, H. (1955). “Stress and Disease”, Science, 122: 625
111. Selye, H. (1975). Tensión sin angustia (Madrid: Ed. Guadarrama).
112. Rotter, J.B. (1966). “Generalized Expectancies for Internal versus External Control of Reinforcement”, PsycologicalMonographs: General and Applied, 80.
113. Burke, W.W. (1978). “Improving Stress Management”, in W.W. Burke (ed.), The Cutting Edge (San Diego, CA: University Associates).
114. Dewe, Bruce and Dewe, Joan (1998). Controlar el estrés fácilmente (Barcelona: Índigo).
115. Parasuraman, S., and Alutto, J. (1984). “Sources and outcomes of stress in organizational settings: Toward the development of a structural model.” Academy of Management Journal 27: 330-350.
116. Cooper, C. and Payne, R. (1988). Causes, Coping and Consequences of Stress at Work (New York: John Wiley).
117. Jacobson, E. (1978). Progressive Relaxation (Chicago: University of Chicago Press).
118. Bernstein, D.A. and Brokovec, T.D. (1983). Enternamiento en relajación progresiva (Bibau: Descté de Brouwer).
119. Schultz, J.H. (1972). El Entrenamiento Autogeno. 12th edn (Barcelona: Ed. Cientifico-Médica).
120. Benson, H. (1987). Minding the Body, Mending the Mind (Reading, Mass.: Addison-Wesley).
121. Source: http://www.pbs.org/bodyandsoul/218/meditation.htm
122. Wooten, P. (1997). “Psychoneuroimmunology of Laughter: An Interview with Lee Berk, Dr. P.H.”, Journal of Nursing Jocularity, Fall 7(3), pp 46-47.
123. Cousins, N. (1979) Anatomy of an Illness as Perceived by the Patient: Reflections on Healing and Regeneration (New York: Bantam).
124. Source: http://www.paulingtherapy.com
125. Omish, D. (1998). Love and Survival (New York: Harper Perennial).
126. Dolan, S.L., Martín I. and Soto, E. (2004). Los diez mandamientos para la dirección de personas (Barcelona: Gestión).
127. Dolan, S.L. and Arsenault, A. (1980). Stress, Santé etRendement au Travail (prologue by Hans Selye) (Montreal: Université de Montreal Press).
128. Karasek, R. (1979). “Job Demands, Job Decision Latitude, and Mental Strain: Implications for job redesign”, Administrative Science Quarterly, 24: 285-306;
129. Karasek, R.A. (1989). “Control in the Workplace and its Health-Related Aspects” in Sauter, S.L., Hurrell, J.J. and Cooper, C.L. (eds) Job Control and Worker Health (New York: Wiley); 129-59.
130. NIOSH (U.S.) http://www.cdc.gov/spanish/niosh/docs/99-101sp.html
131. Actualidad Económica, 25 September 2001.
132. Dolan, S.L., van Ameringen, M.R., Corbin, S. and Arsenault, A. (1992). “Lack of Professional Latitude and Role Problems as Correlates of Propensity to Quit amongst Nursing Staff”, Advanced Nursing, 17: 1455-9.
133. Dolan, S.L., van Ameringen, M.R. and Arsenault, A. (1992). “The Role of Personality and Social Support in the Etiology of Workers’ Stress and Psychological Strain”, Industrial Relations (Canada), 47(1).
134. Dolan, S.L. and Tziner, A. (1988). “Implementing Computer-based Automation in the Office: A comparative study of experienced stress”, Journal of Organizational Behavior, 9: 183-7.
135. Dolan, S.L. (1994). “Stress Intervention and Assessment: An account of two experiences”, in Korman, A. (ed.), Human Dilemmas in Work Organizations (SIOP: The Professional Practice Series) (New York: The Guilford Press): 37-57.
136. Dolan, S.L., Garcia, S. and Auerbach, A. (2003). “Understanding and Managing Chaos in Organizations”, International Journal of Management, 20(1): 23-36.
137. Senge, P. (n.d.). “Meeting in Safe Spaces” in Experiments in Silence, Journal of the Call-of-the Time Dialogues. info@callofthetime.com.
138. Collins, J. (2001). Good to Great: Why some companies make the leap… and others don’t (New York: HarperCollins).
139. McClelland, D.C., Atkinson, J.W., Clark, R.A. and Lowell, E.L. (1953). The Achievement Motive (Princeton: Van Nostrand).
140. Empretec is an acronym derived from the Spanish words empresas technolog-icas, which means technology-based enterprise. However, the program is also very relevant to service oriented and other kinds of enterprises including the manufacturing sector.
141. García-Sanchez, G.J. and Bayés de Luna, A. (1990). “Psychological Stress and Sudden Death”, in Bayés de Luna et al. (eds), Sudden Cardiac Death (Dordrecht: Kluwer Academic).
142. McGregor, D. (1960). The Human Side of the Enterprise (New York: McGraw-Hill).
143. Dolan, S.L., Garcia, S. and Richley, B. (2006). Managing by Values: A corporate guide to living, being alive and making a living in the 21st century (Basingstoke: Palgrave Macmillan).
144. Tomará, N. and García S. (2000). “El conocimiento helénico a través de las palabras: apuntes para directivos humanistas”. Perspectivas de Gestión V-2 pp.46-59.
145. Kets de Vries, M. and Miller, D. (1993). La organización neurótica (Barcelona: Clásicos Management Apòstrofe).
146. Kohlberg, L. (1992). Psicología del desarrollo moral (Bilbao: Desclée de Brouwer).
147. Hamel, G. (2000). Leading the Revolution (Boston: Harvard Business School Press).
148. Handy, Ch. (2002). El Elefante y la pulga. Mirando hacia atrás hacia el futuro (Madrid: Ediciones Apóstrof);
149. Handy, C. (1999). The new alchemists (London: Hutchinson).
150. Boyatzis, R. and Mckee A. (2005). Resonant Leadership: Renewing Yourself and Connecting with Others Through Mindfulness, Hope, and Compassion (Boston: Harvard University Press).
151. Greenleaf, R., (1977). Servant Leadership: A Journey into the Nature of Legitimate Power and Greatness (New York: Paulist Press).
152. García, S., Dolan S.L. (1997) La direccíon por valores (Madrid: McGraw-Hill)
153. Dolan S.L., García S. (2002) “Managing by Values: Cultural redesign for strategic organizational change at the dawn of the 21st century”, Journal of Management Development, Vol. 21(2): 101-117.
154. Rockeach, M. (1973). The Nature of Human Values (New York: Macmillan).
155. Kluckhohn, F. and Strodtbeck, F.L. (1961). Variations in Value Orientations (Evanston, Il: Row Peterson).
156. Schwartz S.H. and Bilsky, A. (1987). “Toward a Universal Psychological Structure of Human Values”. Journal of Personality and Social Psychology. 53 (3): 550-562.
157. Savater, F. (1993). Etica para Amador (Madrid: Ariel).
158. Begley, P.T. and Stefkovich S (2004). “Education, ethics and the ‘cult of efficincy’: implications for values and leadership”. Journal of Educational Administration. Vol 42. No 2, pp. 132-136.
159. George, S. (1999). A Short History of Neoliberalism. Conference on Economic Sovereignty in a Globalizing World. March 24-26.
160. Allport, G., Vernon, P. and Lindzey, G. A (1961). Study of Values (Boston: Houghton).
161. Goleman, D.P. (1995). Emotional Intelligence: Why It Can Matter More Than IQ for Character, Health and Lifelong Achievement (New York: Bantam Books).
162. Dolan, S.L., García, S. and Richley, B., (2006) Managing by Values (London: Palgrave Macmillan).
163. Bertalanffy, L. von (1968). General System Theory. Foundations, Development, Applications (New York: George Braziller).
164. Bennis, W. (1962). Toward a Truly Scientific Management: The Concept of Organisational Health. General Systems Yearbook, 7, pp. 269-82.
165. Argyris, C. and Schon, D.A. (1978). Organisational Learning: a theory of action perspective (Reading, Mass: Addison-Wesley).
166. Cummings, T.G. and House, E.F. (1989). Organisational Development and Change (New York: West Publishing Company).
167. Peters had tremendous success with his book In Search of Excellence (1982), with Robert H. Waterman, Jr. In some circles such as NPR, his books were ranked as the three best management books of the 20th century. He also published other books such as A Passion for Excellence (1985, with Nancy Austin), Thriving on Chaos (1987), Liberation Management (1992), The Circle of Innovation: You Can’t Shrink Your Way to Greatness (1997); The Tom Peters Seminar: Crazy Times Call for Crazy Organizations (1993) and The Pursuit of WOW! Every Person’s Guide to Topsy-Turvy Times (1994).
168. Schein, Edgar H. (1992) Organisational Behavior, 2nd edition (San Francisco: Jossey-Bass).
169. Blanchard K. O’Connor (1997). Managing by Values (San Francisco: Berret-Koehler).
170. Hall, B. P. (2001). “Values development and learning organizations”. Journal of Knowledge Management. vol 5, no. 1, pp. 19-32.
171. Fernandez, A. (2001) “You Lead Consistent: the Direction by Habits”, Direction and Progress, 2001 Sep-Oct.
172. García, S. and Dolan, S. (2003). La Dirección por Valores: el cambio más allá de la dirección por objetivos (Madrid: McGraw-Hill). (2 ed.)
173. García, S. (2002). “La dirección por valores”. in: Management español: los mejores textos. Chapter 8, pp. 225-65 (Madrid: Ariel).
174. Dolan, S., García, S. and Richley, B. (2006). Managing by Values (Basingstoke: Palgrave Macmillan), pp. 212-13.
175. García, S y Borrell, F. (2002). “Empowerment: El Poder de una palabra”. Dimensión Humana, 6(2) 74-7.
176. Thomas, K. and Velthouse, W. (1990) “Cognitive Elements of Empowerment: An ‘Interpretive’ model of intrinsic task motivation”, Academy of Management Review, October: 666-81.
177. Sheth, J. and Sisodia, R. (2005) “Why good companies fail?” European Business Review, Issue 22, Autómn: 24-31.
178. Handy, C. (1994) The Age of Paradox (Boston: Harvard Business School Press).