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Volumn 5, Issue 4, 2005, Pages 324-330

Patient satisfaction surveys as a marketing tool for Greek NHS hospitals

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EID: 84990318274     PISSN: 17457904     EISSN: 17457912     Source Type: Journal    
DOI: 10.1057/palgrave.jmm.5040251     Document Type: Article
Times cited : (6)

References (9)
  • 1
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    • Response rate in patient satisfaction research: An analysis of 210 published studies
    • Sitzia J. Wood N. (1998) ‘Response rate in patient satisfaction research: An analysis of 210 published studies’, International Journal for Quality in Health Care, 4, 311–317.
    • (1998) International Journal for Quality in Health Care , vol.4 , pp. 311-317
    • Sitzia, J.1    Wood, N.2
  • 2
    • 0030781784 scopus 로고    scopus 로고
    • Patient satisfaction: A review of issues and concepts
    • Sitzia J. Wood N. (1997) ‘Patient satisfaction: A review of issues and concepts’, Social Science & Medicine, 45, 1829–1843.
    • (1997) Social Science & Medicine , vol.45 , pp. 1829-1843
    • Sitzia, J.1    Wood, N.2
  • 3
    • 3142652474 scopus 로고    scopus 로고
    • Quality gap, quality of work life and their impact on the performance of an ophthalmologic department
    • Labiris G. Petounis A. Kitsos G., et al(2002) ‘Quality gap, quality of work life and their impact on the performance of an ophthalmologic department’, International Journal of Medical Marketing, 3, 49–55.
    • (2002) International Journal of Medical Marketing , vol.3 , pp. 49-55
    • Labiris, G.1    Petounis, A.2    Kitsos, G.3
  • 4
    • 3142652474 scopus 로고    scopus 로고
    • Quality gap, quality of work life and their impact on the performance of an ophthalmologic department
    • Labiris G. Petounis A. Kitsos G., et al(2002) ‘Quality gap, quality of work life and their impact on the performance of an ophthalmologic department’, International Journal of Medical Marketing, 3, 49–55.
    • (2002) International Journal of Medical Marketing , vol.3 , pp. 49-55
    • Labiris, G.1    Petounis, A.2    Kitsos, G.3
  • 5
    • 84990325491 scopus 로고    scopus 로고
    • ed. Hellenic Ministry of Health and Welfare Greece
    • Tountas G., ed. (2000). Health in Greece. Hellenic Ministry of Health and Welfare, Greece.
    • (2000) Health in Greece
    • Tountas, G.1
  • 7
    • 84990325134 scopus 로고    scopus 로고
    • Patient satisfaction: A valid concept?
    • Williams B. (1998) ‘Patient satisfaction: A valid concept?’, Social Science & Medicine, 20, 825–847.
    • (1998) Social Science & Medicine , vol.20 , pp. 825-847
    • Williams, B.1
  • 8
    • 0029054841 scopus 로고
    • Patient satisfaction or acquiescence? Comparing mail and telephone survey results
    • Hall M. (1995) ‘Patient satisfaction or acquiescence? Comparing mail and telephone survey results’, Journal of Health Care Marketing, 12, 54–61.
    • (1995) Journal of Health Care Marketing , vol.12 , pp. 54-61
    • Hall, M.1
  • 9
    • 77957184663 scopus 로고
    • Health promotion in the market-place: Patient satisfaction as the basis of a marketing strategy
    • Khayat K. Salter B. (1994) ‘Health promotion in the market-place: Patient satisfaction as the basis of a marketing strategy’, Health Promotion International, 9, 161–168.
    • (1994) Health Promotion International , vol.9 , pp. 161-168
    • Khayat, K.1    Salter, B.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.