-
1
-
-
0031928523
-
Response rate in patient satisfaction research: An analysis of 210 published studies
-
Sitzia J. Wood N. (1998) ‘Response rate in patient satisfaction research: An analysis of 210 published studies’, International Journal for Quality in Health Care, 4, 311–317.
-
(1998)
International Journal for Quality in Health Care
, vol.4
, pp. 311-317
-
-
Sitzia, J.1
Wood, N.2
-
2
-
-
0030781784
-
Patient satisfaction: A review of issues and concepts
-
Sitzia J. Wood N. (1997) ‘Patient satisfaction: A review of issues and concepts’, Social Science & Medicine, 45, 1829–1843.
-
(1997)
Social Science & Medicine
, vol.45
, pp. 1829-1843
-
-
Sitzia, J.1
Wood, N.2
-
3
-
-
3142652474
-
Quality gap, quality of work life and their impact on the performance of an ophthalmologic department
-
Labiris G. Petounis A. Kitsos G., et al(2002) ‘Quality gap, quality of work life and their impact on the performance of an ophthalmologic department’, International Journal of Medical Marketing, 3, 49–55.
-
(2002)
International Journal of Medical Marketing
, vol.3
, pp. 49-55
-
-
Labiris, G.1
Petounis, A.2
Kitsos, G.3
-
4
-
-
3142652474
-
Quality gap, quality of work life and their impact on the performance of an ophthalmologic department
-
Labiris G. Petounis A. Kitsos G., et al(2002) ‘Quality gap, quality of work life and their impact on the performance of an ophthalmologic department’, International Journal of Medical Marketing, 3, 49–55.
-
(2002)
International Journal of Medical Marketing
, vol.3
, pp. 49-55
-
-
Labiris, G.1
Petounis, A.2
Kitsos, G.3
-
5
-
-
84990325491
-
-
ed. Hellenic Ministry of Health and Welfare Greece
-
Tountas G., ed. (2000). Health in Greece. Hellenic Ministry of Health and Welfare, Greece.
-
(2000)
Health in Greece
-
-
Tountas, G.1
-
7
-
-
84990325134
-
Patient satisfaction: A valid concept?
-
Williams B. (1998) ‘Patient satisfaction: A valid concept?’, Social Science & Medicine, 20, 825–847.
-
(1998)
Social Science & Medicine
, vol.20
, pp. 825-847
-
-
Williams, B.1
-
8
-
-
0029054841
-
Patient satisfaction or acquiescence? Comparing mail and telephone survey results
-
Hall M. (1995) ‘Patient satisfaction or acquiescence? Comparing mail and telephone survey results’, Journal of Health Care Marketing, 12, 54–61.
-
(1995)
Journal of Health Care Marketing
, vol.12
, pp. 54-61
-
-
Hall, M.1
-
9
-
-
77957184663
-
Health promotion in the market-place: Patient satisfaction as the basis of a marketing strategy
-
Khayat K. Salter B. (1994) ‘Health promotion in the market-place: Patient satisfaction as the basis of a marketing strategy’, Health Promotion International, 9, 161–168.
-
(1994)
Health Promotion International
, vol.9
, pp. 161-168
-
-
Khayat, K.1
Salter, B.2
|