메뉴 건너뛰기




Volumn 3, Issue 1, 2002, Pages 49-55

Quality gap, quality of work life and their impact on the performance of an ophthalmologic department

Author keywords

marketing; quality gaps; quality of work life index

Indexed keywords


EID: 3142652474     PISSN: 17457904     EISSN: 17457912     Source Type: Journal    
DOI: 10.1057/palgrave.jmm.5040101     Document Type: Article
Times cited : (8)

References (31)
  • 2
    • 0028196831 scopus 로고
    • ‘Patients at risk: Health reform and risk adjustment’
    • Newhouse J.P. (1994) ‘Patients at risk: Health reform and risk adjustment’, Health Affairs, 13, 132–146.
    • (1994) Health Affairs , vol.13 , pp. 132-146
    • Newhouse, J.P.1
  • 3
    • 0025104881 scopus 로고
    • ‘The end of healthcare marketing’
    • MacStravic R. (1990) ‘The end of healthcare marketing’, Health Marketing Quarterly, 7, 3.
    • (1990) Health Marketing Quarterly , vol.7 , pp. 3
    • MacStravic, R.1
  • 4
    • 0029807077 scopus 로고    scopus 로고
    • ‘Market orientation and organization culture in hospitals’
    • Proenca E. (1996) ‘Market orientation and organization culture in hospitals’, Journal of Hospital Marketing, 11, 6.
    • (1996) Journal of Hospital Marketing , vol.11 , pp. 6
    • Proenca, E.1
  • 7
    • 0029804074 scopus 로고    scopus 로고
    • ‘Automatic detection of diabetic retinopathy using an artificial neural network: A screening tool’
    • Garden G. Keating D. Williamson T.H., et al(1996) ‘Automatic detection of diabetic retinopathy using an artificial neural network: A screening tool’, British Journal of Ophthalmology, 80, 940–944.
    • (1996) British Journal of Ophthalmology , vol.80 , pp. 940-944
    • Garden, G.1    Keating, D.2    Williamson, T.H.3
  • 8
    • 0036363662 scopus 로고    scopus 로고
    • ‘Business planning: A template for success’
    • Dye J. (2000) ‘Business planning: A template for success’, Clinical Leadership Management Review, 16, 39–43.
    • (2000) Clinical Leadership Management Review , vol.16 , pp. 39-43
    • Dye, J.1
  • 9
    • 0029145489 scopus 로고
    • ‘Strategically positioning tomorrow's hospital today: Current indications for strategic marketing’
    • Rutsohn P. Nabil A. (1995) ‘Strategically positioning tomorrow's hospital today: Current indications for strategic marketing’, Journal of Hospital Marketing, 9, 15.
    • (1995) Journal of Hospital Marketing , vol.9 , pp. 15
    • Rutsohn, P.1    Nabil, A.2
  • 10
    • 0014426523 scopus 로고
    • ‘Priorities in patient care research and continuing medical education’
    • Williamson J.W. (1968) ‘Priorities in patient care research and continuing medical education’, Journal of the American Medical Association, 204, 303–308.
    • (1968) Journal of the American Medical Association , vol.204 , pp. 303-308
    • Williamson, J.W.1
  • 11
    • 0029264409 scopus 로고
    • ‘Patient satisfaction and experience with health services and quality of care’
    • Zastowny T. Stratman W. Adams E., et al(1995) ‘Patient satisfaction and experience with health services and quality of care’, Quality Management in Health Care, 3, 50–61.
    • (1995) Quality Management in Health Care , vol.3 , pp. 50-61
    • Zastowny, T.1    Stratman, W.2    Adams, E.3
  • 15
    • 85048738471 scopus 로고
    • ‘Quality of work life. What is it?’
    • Fall
    • Walton R.E. (1973) ‘Quality of work life. What is it?’, Sloan Management Review, Fall, 11–21.
    • (1973) Sloan Management Review , pp. 11-21
    • Walton, R.E.1
  • 16
    • 0033542640 scopus 로고    scopus 로고
    • ‘Measuring quality of care with routine data: Avoiding confusion between performance indicators and health outcomes’
    • Giuffrida A. Gravelle J. Roland M. (1999) ‘Measuring quality of care with routine data: Avoiding confusion between performance indicators and health outcomes’, British Medical Journal, 319, 94–98.
    • (1999) British Medical Journal , vol.319 , pp. 94-98
    • Giuffrida, A.1    Gravelle, J.2    Roland, M.3
  • 20
    • 0033731494 scopus 로고    scopus 로고
    • ‘Compliance and viewpoint of glaucoma in Greece’
    • Konstas A.G. Maskarelis G. Gratsonidis S., et al(2000) ‘Compliance and viewpoint of glaucoma in Greece’, Eye, 14, 752–756.
    • (2000) Eye , vol.14 , pp. 752-756
    • Konstas, A.G.1    Maskarelis, G.2    Gratsonidis, S.3
  • 21
    • 0030469011 scopus 로고    scopus 로고
    • ‘Consumer perspectives on information needs for health plan choice’
    • Gibbs D.A. Sangl J.A. Burrus B. (1996) ‘Consumer perspectives on information needs for health plan choice’, Health Care Financial Review, 18, 55–73.
    • (1996) Health Care Financial Review , vol.18 , pp. 55-73
    • Gibbs, D.A.1    Sangl, J.A.2    Burrus, B.3
  • 23
    • 0032537979 scopus 로고    scopus 로고
    • ‘The urgent need to improve health care quality. Institute of Medicine national roundtable on health care quality’
    • Chassin M.R. Galvin R.W. (1998) ‘The urgent need to improve health care quality. Institute of Medicine national roundtable on health care quality’, Journal of the American Medical Association, 280, 1000–1005.
    • (1998) Journal of the American Medical Association , vol.280 , pp. 1000-1005
    • Chassin, M.R.1    Galvin, R.W.2
  • 24
    • 0007686290 scopus 로고    scopus 로고
    • ‘What information do customers want and need? (Review)’
    • Edman-Levitan S. Cleary D. (1996) ‘What information do customers want and need? (Review)’, Health Affairs (Millwood), 15, 42–56.
    • (1996) Health Affairs (Millwood) , vol.15 , pp. 42-56
    • Edman-Levitan, S.1    Cleary, D.2
  • 26
    • 84990383916 scopus 로고    scopus 로고
    • ‘Motivation: What is behind the motivation of employees?’
    • June
    • Buhler P. (1998) ‘Motivation: What is behind the motivation of employees?’, Supervision, June, 18–20.
    • (1998) Supervision , pp. 18-20
    • Buhler, P.1
  • 28
    • 84979314788 scopus 로고
    • ‘Herzberg's dual factor theory of job satisfaction and motivation. A review of the evidence and a criticism’
    • House R.J. Widgor L.A. (1967) ‘Herzberg's dual factor theory of job satisfaction and motivation. A review of the evidence and a criticism’, Personnel Psychology, 20, 369–389.
    • (1967) Personnel Psychology , vol.20 , pp. 369-389
    • House, R.J.1    Widgor, L.A.2
  • 29
    • 0031926628 scopus 로고    scopus 로고
    • ‘Changing therapeutic paradigms in glaucoma management’
    • David R. (1998) ‘Changing therapeutic paradigms in glaucoma management’, Expert Opinion Investigational Drugs, 7, 1063–1086.
    • (1998) Expert Opinion Investigational Drugs , vol.7 , pp. 1063-1086
    • David, R.1
  • 31
    • 0021952932 scopus 로고
    • ‘Compliance and prognosis in glaucoma’
    • Kass M.A. (1985) ‘Compliance and prognosis in glaucoma’, Archives of Ophthalmology, 103, 504.
    • (1985) Archives of Ophthalmology , vol.103 , pp. 504
    • Kass, M.A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.