Latent error detection: A golden two hours for detection

Applied Ergonomics

Volumn 59, Issue , 2017, Pages 104-113

  Saward, Justin R E ^a   Stanton, Neville A ^a  

^a UNIVERSITY OF SOUTHAMPTON   (United Kingdom)

Author keywords

Aircraft maintenance; Human performance variability; Latent error detection; System cues

Indexed keywords

AIRCRAFT DETECTION; ERRORS; FIGHTER AIRCRAFT; SAFETY ENGINEERING;

AIRCRAFT MAINTENANCE; ERGONOMIC INTERVENTION; HUMAN PERFORMANCE; MULTI-PROCESSES; SAFETY FAILURES; SOCIOTECHNICAL; SOCIOTECHNICAL ENVIRONMENTS; SYSTEM CUES;

ERROR DETECTION;

AIRCRAFT; ERROR; HUMAN; ORGANIZATION; PERCEPTION; SAFETY; THINKING; ADOLESCENT; ADULT; ASSOCIATION; BIOENGINEERING; FEMALE; HOSPITAL SERVICE; MALE; MEDICINE; MIDDLE AGED; QUALITY CONTROL; SOLDIER; STANDARDS; SYSTEMS THEORY; TASK PERFORMANCE; TIME FACTOR; UNITED KINGDOM; YOUNG ADULT;

ADOLESCENT; ADULT; AIRCRAFT; CUES; FEMALE; HUMAN ENGINEERING; HUMANS; MAINTENANCE; MALE; MIDDLE AGED; MILITARY PERSONNEL; NAVAL MEDICINE; PERCEPTION; QUALITY CONTROL; SAFETY MANAGEMENT; SYSTEMS THEORY; TASK PERFORMANCE AND ANALYSIS; TIME FACTORS; UNITED KINGDOM; YOUNG ADULT;

EID: 84990249833     PISSN: 00036870     EISSN: 18729126     Source Type: Journal    
DOI: 10.1016/j.apergo.2016.08.016     Document Type: Article

References (67)

1. Aini, M.S., Fakhru'l-Razi, A., Latent errors of socio-technical disasters: a Malaysian case study. Saf. Sci. 51 (2013), 284–292.
2. Bargh, J.A., Chartrand, T.L., The unbearable automaticity of being. Am. Psychol. 54 (1999), 462–479.
3. Blavier, A., Rouy, E., Nyssen, A.S., De Keyser, V., Prospective issues for error detection. Ergonomics 48:7 (2005), 758–781.
4. Broadbent, D.E., Cooper, P.F., FitzGerald, P., Parkes, K.R., The cognitive failures questionnaire (CFQ) and its correlates. Br. J. Clin. Psychol. 21:1 (1982), 1–16.
5. Bridger, R.S., Brasher, K., Dew, A., Sparshott, K., Kilminster, S., Job strain related to cognitive failure in naval personnel. Ergonomics 53 (2010), 739–747.
6. Cassell, C., Symon, G., Essential Guide to Qualitative Methods in Organizational Research. 2004, Sage, London.
7. Cheng, C.-N., Hwang, S.-L., Applications of integrated human error identification techniques on the chemical cylinder change task. Appl. Ergon. 47 (2015), 274–284.
8. Chiu, M.-C., Hsieh, M.-C., Latent human error analysis and efficient improvement strategies by fuzzy TOPSIS in aviation maintenance tasks. Appl. Ergon. 54 (2016), 136–147.
9. Cohen, G., Eysenck, M.W., LeVoi, M.E., Memory. 1986, Open University Press, Milton Keynes.
10. Cornelissen, M., Salmon, P.M., Jenkins, D.P., Lenné, M.G., A structured approach to the strategies analysis phase of cognitive work analysis. Theor. Issues Ergon. Sci. 14:6 (2013), 546–564.
11. Day, A.J., Brasher, A., Bridger, R.S., Accident proneness revisited: the role of psychological stress and cognitive failure. Accid. Anal. Prev. 49 (2012), 532–535.
12. Dekker, S., The Field Guide to Understanding Human Error. third ed., 2014, Ashgate, Aldershot.
13. Einstein, G.O., McDaniel, M.A., Prospective memory: multiple retrieval processes. Curr. Dir. Psychol. Sci. 14:6 (2005), 286–290.
14. Fitts, P.M., Posner, M.I., Human Performance. 1967, Brooks/Cole, Belmont, CA.
15. Finomore, V., Matthews, G., Shaw, T., Warm, J., Predicting vigilance: a fresh look at an old problem. Ergonomics 52:7 (2009), 791–808.
16. Flanagan, J., The critical incident technique. Psychol. Bull. 51 (1954), 327–358.
17. Flin, R., O'Connor, P., Crichton, M., Safety at the Sharp End: a Guide to Non-technical Skills. 2008, Ashgate, Aldershot.
18. Grundgeiger, T., Sanderson, P.M., Dismukes, R.K., Prospective memory in complex sociotechnical systems. Z. Psychol. 222:2 (2014), 100–109.
19. Guynn, M.J., McDaniel, M.A., Einstein, G.O., Remembering to perform actions: a different type of memory?. Zimmer, H.D., Cohen, R.L., Guynn, M.J., Engelkamp, J., Kormi-Nouri, R., Foley, M.A., (eds.) Memory for Action: a Distinct Form of Episodic Memory, 2001, Oxford University Press, New York, 25–48.
20. Hutchins, E., How a cockpit remembers its speeds. Cogn. Sci. 19 (1995), 265–288.
21. Hutchins, E., Distributed cognition. Neil, J.S., Paul, B.B., (eds.) The International Encyclopaedia of the Social and Behavioral Sciences, 2001, Pergamon, Oxford, UK, 2068–2072.
22. Hollnagel, E., Safety-I and Safety-II: The Past and Future of Safety Management. 2014, Ashgate, Farnham, UK.
23. Hollnagel, E., Woods, D.D., Leveson, N., Resilience Engineering: Concepts and Precepts. 2006, Ashgate Publishing, Aldershot.
24. Johannessen, K.B., Berntsen, D., Current concerns in involuntary and voluntary autobiographical memories. Conscious. Cogn. 19 (2010), 847–860.
25. Kontogiannis, T., Malakis, S., A proactive approach to human error detection and identification in aviation and air traffic control. Saf. Sci. 47:5 (2009), 693–706.
26. Kvavilashvili, L., Mandler, G., Out of one's mind: a study of involuntary semantic memories. Cogn. Psychol. 48 (2004), 47–94.
27. Leveson, N., A new accident model for engineering safer systems. Saf. Sci. 42 (2004), 237–270.
28. Mace, J.H., Atkinson, E., Moeckel, C.H., Torres, V., Accuracy and perspective in involuntary autobiographical memory. Appl. Cogn. Psychol. 25:1 (2011), 20–28.
29. Mandler, G., Cognitive Psychology: an Essay in Cognitive Science. 1985, Erlbaum, Hillsdale, NJ.
30. Marsh, R.L., Hicks, J.L., Bink, M.L., Activation of completed, uncompleted and partially completed intentions. J. Exp. Psychol. Learn. Mem. Cogn. 24 (1998), 350–361.
31. Mazzoni, G., Vannucci, M., Batool, I., Manipulating cues in involuntary autobiographical memory: verbal cues are more effective than pictorial cues. Mem. Cogn. 42 (2014), 1076–1085.
32. Mecacci, L., Righi, S., Cognitive failures, metacognitive beliefs and aging. Personal. Individ. Differ. 40 (2006), 1453–1459.
33. Niesser, U., Cognition and Reality: Principles and Implications of Cognitive Psychology. 1976, Freeman, San Francisco.
34. Norman, D., Categorization of action slips. Psychol. Rev. 88 (1981), 1–15.
35. Norman, D., Shallice, T., Attention to action: willed and automatic control of behavior. Davidson, R., Schwartz, G., Shapiro, D. Plenum, (eds.) Consciousness and Self Regulation: Advances in Research, 1986, New York Press.
36. Oppenheim, A.N., Questionnaire Design, Interviewing and Attitude Measurement. 1992, Pinter, London.
37. Plant, K.L., Stanton, N.A., What is on your mind? Using the perceptual cycle model and critical decision method to understand the decision-making process in the cockpit. Ergonomics 56:8 (2013), 1232–1250.
38. Plant, K.L., Stanton, N.A., The explanatory power of schema theory: theoretical foundations and future applications in ergonomics. Ergonomics 56:1 (2013), 1–15.
39. Rasmussen, A.S., Berntsen, D., The unpredictable past: spontaneous autobiographical memories outnumber autobiographical memories retrieved strategically. Conscious. Cogn. 20 (2011), 1842–1846.
40. Rasmussen, J., Pedersen, O.M., Human factors in probabilistic risk analysis and risk management. 1990 Reason, J., (eds.) Human Error, 1984, Cambridge University Press, Cambridge, 173–174.
41. Reason, J., Human Error. 1990, Cambridge University Press, Cambridge.
42. Reason, J., Managing the Risks of Organizational Accidents. 1997, Ashgate, Aldershot.
43. Reason, J., The Human Contribution: Unsafe Acts, Accidents and Heroic Recoveries. 2008, Ashgate, Aldershot.
44. Reason, J., Hobbs, A., Managing Maintenance Error: a Practical Guide. 2003, Ashgate, Aldershot.
45. Reiman, R., Understanding maintenance work in safety-critical organisations – managing the performance variability. Theor. Issues Ergon. Sci. 12:4 (2011), 339–366.
46. Robson, C., Real World Research. third ed., 2011, Wiley, Chichester.
47. Saward, J.R.E., Stanton, N.A., Individual latent error detection and recovery in naval aircraft maintenance: introducing a proposal linking schema theory with a multi-process approach to human error research. Theor. Issues Ergon. Sci. 16:3 (2015), 255–272.
48. Saward, J.R.E., Stanton, N.A., Individual latent error detection: is there a time and a place for the recall of past errors?. Theor. Issues Ergon. Sci. 16:5 (2015), 533–552.
49. Schluter, J., Seaton, P., Chaboyer, W., Critical incident technique: a user's guide for nurse researchers. J. Adv. Nurs. 61:1 (2008), 107–114.
50. Sellen, A.J., Detection of everyday errors. Appl. Psychol. Int. Rev. 43 (1994), 475–498.
51. Sellen, A.J., Louie, G., Harris, J.E., Wilkins, A.J., What brings intentions to mind? An in situ study of prospective memory. Memory 5 (1997), 483–507.
52. Shorrock, S.T., Kirwan, B., Development and application of a human error identification tool for air traffic control. Appl. Ergon. 33 (2002), 319–336.
53. Smallwood, J., Schooler, J.W., The restless mind. Psychol. Bull. 132 (2006), 946–958.
54. Smith, R.E., The cost of remembering to remember in event based prospective memory: investigating the capacity demands of delayed intention performance. J. Exp. Psychol. Learn. Mem. Cogn. 29 (2003), 347–361.
55. Stanton, N., Baber, C., A systems approach to human error identification. Saf. Sci. 22:1–5 (1996), 215–228.
56. Stanton, N.A., Salmon, P., Harris, D., Marshall, A., Demagalski, J., Young, M.S., Waldmann, T., Dekker, S., Predicting pilot error: testing a new methodology and a multi-methods and analysts approach. Appl. Ergon. 40:3 (2009), 464–471.
57. Stanton, N.A., Salmon, P.M., Walker, G.H., Jenkins, D., Genotype and phenotype schemata and their role in distributed awareness in collaborative systems. Theor. Issues Ergon. Sci. 10:1 (2009), 43–68.
58. Stanton, N.A., Salmon, P.M., Walker, G.H., Let the reader decide: a paradigm shift for situation awareness in sociotechnical systems. J. Cogn. Eng. Decis. Mak. 9:1 (2014), 44–50.
59. Tulving, E., Elements of Episodic Memory. 1983, Oxford University Press, New York.
60. Twelker, P.A., The critical incident technique: a manual for its planning and implementation. 2008 Schluter, J., Seaton, P., Chaboyer, W., (eds.) Critical Incident Technique: A User's Guide for Nurse Researchers Journal of Advanced Nursing, vol. 61(1), 2003, pp. 107–114.
61. Van den Berg, S.M., Aarts, H., Midden, C., Verplanken, B., The role of executive processes in prospective memory tasks. Eur. J. Psychol. 16:4 (2004), 511–533.
62. Wallace, J.C., Kass, S.J., Stanny, C.J., The cognitive failures questionnaire revisited: dimensions and correlates. J. Gen. Psychol. 129:3 (2002), 238–256.
63. Wiegmann, D.A., Shappell, S.A., Human error perspectives in aviation. Int. J. Aviat. Psychol. 11:4 (2001), 341–357.
64. Wiegmann, D.A., Shappell, S.A., A Human Error Approach to Aviation Accident Analysis: the Human Factors Analysis and Classification System. 2003, Ashgate, Aldershot.
65. Wilkinson, W.E., Cauble, L.A., Patel, V.L., Error detection and recovery in dialysis nursing. J. Patient Safe. 7:4 (2011), 213–223.
66. Woods, D.D., Some results on operator performance in emergency events. Whitfield, D., (eds.) Ergonomic Problems in Process Operations, vol. 90, 1984, Institute of Chemical Engineering Symposium, Ser., pp. 21–31.
67. Woods, D.D., Dekker, S., Cook, R., Johannesen, L., Sarter, N., Behind Human Error. second ed., 2010, Ashgate, Farnham; Burlington, VT.