Quality management and improvement: A framework and a business-process reference model

Business Process Management Journal

Volumn 9, Issue 4, 2003, Pages 543-554

  Carpinetti, Luiz C r ^a   Buosi, Thiago ^a   Gerólamo, Mateus C ^a  

^a UNIVERSITY OF SÃO PAULO   (Brazil)

Author keywords

Business process re engineering; Change management; Continuous improvement; Total quality management

Indexed keywords

EID: 84986166768     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637150310484553     Document Type: Article

References (19)

1. Ahmed, N.U. and Montagno, R.V. (1996), “Operations strategy and organisational performance: an empirical study”, International Journal of Operations & Production Management, Vol. 16 No. 5, pp. 41-53.
2. American Productivity and Quality Center (2000), “Process classification framework”, available at: www.apqc.org/free/framework.htm.
3. Bessant, J. et al., (1994), “Rediscovering continuous improvement”, Technovation, Vol. 14 No. 1, pp. 17-29.
4. Cantamassa, M. and Paolucci, E. (1998), “Using organizational analysis and IDEF0 for enterprise modelling in SMEs”, International Journal of Computer Integrated Manufacturing, Vol. 11 No. 5, pp. 416-29.
5. Carpinetti, L.C.R., Gerólamo, M.C. and Dorta, M. (2000), “A conceptual framework for deployment of strategy related continuous improvements”, The TQM Magazine, Vol. 12 No. 5, pp. 340-9.
6. Collins, B. and Huge, E. (1993), Management by Policy: How Companies Focus Their Total Quality Efforts to Achieve Competitive Advantage, ASQC Quality Press, Milwaukee, WI.
7. Curran, T., Keller, G. and Ladd, A. (1998), SAP R/3 Business Blueprint – Understanding the Business Process Reference Model, Prentice-Hall, Englewood Cliffs, NJ.
8. Curtis, B. (1992), “Process modeling”, Comunications of ACM, pp. 75-90.
9. Dettmer, H.W. (1997), Goldratt's Theory of Constraints: A Systems Approach to Continuous Improvement, ASQC Quality Press, Milwaukee, WI.
10. Garvin, D.A. (1993), “Manufacturing strategic planning”, California Management Review, Summer, pp. 85-105.
11. Garvin, D.A. (1995), “Leveraging process for strategic advantage”, Harvard Business Review, September-October, pp. 77-90.
12. Hammer, M. and Champy, J. (1991), Reengineering the Corporation, McGraw-Hill, New York, NY.
13. Harrington, H.J. (1991), Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiviness, McGraw-Hill, New York, NY.
14. ISO (2000), ISO ISO 9001:2000 Quality Management Requirements, International Organization for Standardization, Geneva.
15. Ishikawa, K. (1990), Introduction to Quality Control, 3A Corporation, Tokyo.
16. Lema, N. and Price, A. (1995), “Benchmarking – performance improvement toward competitive advantage”, J. Manage Eng., Vol. 11 No. 1, pp. 28-37.
17. Scheer, A.W. (1999), ARIS – Business Process Modeling, Springer-Verlag, Berlin.
18. Tatikonda, L.U. and Tatikonda, R.J. (1996), “Top ten reasons your TQM effort is failing to improve profit”, Production & Inventory Management Journal, third quarter, pp. 5-9.
19. Vernadat, F.B. (1996), Enterprise Modelling and Integration: Principles and Applications, Chapman & Hall, London.