Hybrid convenience stores - the changing role of convenience stores in Taiwan

Asia Pacific Journal of Marketing and Logistics

Volumn 21, Issue 3, 2009, Pages 417-432

  Ming Sung Cheng, Julian ^a   Blankson, Charles ^b   Sutikno, Bayu ^a   Wang, Michael ^a  

^a NATIONAL CENTRAL UNIVERSITY   (Taiwan)

^b UNIVERSITY OF NORTH TEXAS   (United States)

Author keywords

Consumer behaviour; Convenience stores; Restaurants; Taiwan

Indexed keywords

EID: 84986165589     PISSN: 13555855     EISSN: 17584248     Source Type: Journal    
DOI: 10.1108/13555850910973874     Document Type: Article

References (61)

1. Agarwal, R. and Prasad, J. (1997), “The role of innovation characteristics and perceived voluntariness in the acceptance of information technologies”, Decision Science, Vol. 28 No. 3, pp. 557-82.
2. Alam, S.S., Khatibi, A., Ahmad, M.I.S. and Ismail, H.B. (2007), “Factors affecting e-commerce adoption in the electronic manufacturing companies in Malaysia”, International Journal of Commerce & Management, Vol. 17 Nos. 1-2, pp. 125-39.
3. Bachor, V. and Chiason, M. (2004), “An exploratory study of alignment issue of IT acceptance with professionals in a project setting”, Proceedings of the 37th Annual Hawaii International Conference on System Sciences, Waikoloa, HI, pp. 1-10.
4. Baker, J., Parasuraman, A., Grewal, D. and Voss, G.B. (2002), “The influence of multiple store environment cues on perceived merchandise value and patronage intentions”, Journal of Marketing, Vol. 66 No. 2, pp. 120-41.
5. Brown, I., Cajee, Z., Davies, D. and Stroebel, S. (2003), “Cell phone banking: predictors of adoption in South Africa – an exploratory study”, International Journal of Information Management, Vol. 23 No. 5, pp. 381-94.
6. Cheng, J.M.S., Kao, L.L.Y. and Lin, J.Y.C. (2004), “An investigation of diffusion of online games in Taiwan: an application of Roger's diffusion of innovation theory”, The Journal of American Academy of Business, Vol. 4 No. 1, pp. 439-45.
7. Coughlan, A.T., Anderson, E., Stern, L.W. and El-Ansary, A.I. (2006), Marketing Channels, 7th ed., Prentice Hall, Upper Saddle River, NJ.
8. Dunphy, S. and Herbig, P.A. (1995), “Acceptance of innovations: the customer is the key”, The Journal of High Technology Management Research, Vol. 6 No. 2, pp. 193-209.
9. Dwivedi, Y.K., Choudrie, J. and Brinkman, W.P. (2006), “Development of a survey instrument to examine consumer adoption of broadband”, Industrial Management & Data Systems, Vol. 106 No. 5, pp. 700-18.
10. ○C ready-to-eat food products sold in Taiwan”, International Journal of Food Microbiology, Vol. 80 No. 3, pp. 241-50.
11. Ferle, C.L., Edwards, S.M. and Mizuno, Y. (2002), “Internet diffusion in Japan: culture consideration”, Journal of Advertising Research, Vol. 42 No. 2, pp. 65-79.
12. First Bank Industry Economic Information (2005), First Bank Industry Economic Information, No. 480, pp. 89-92.
13. Goldberg, M.E. and Gunasti, K. (2007), “Creating an environment in which youths are encouraged to eat a healthier diet”, Journal of Public Policy and Marketing, Vol. 26 No. 2, pp. 162-81.
14. Gong, W., Li, Z.G. and Stump, R.L. (2007), “Global internet use and access: cultural considerations”, Asia Pacific Journal of Marketing and Logistics, Vol. 19 No. 1, pp. 57-74.
15. Griffin, A. (2000), “Product decisions and marketing's role in new product development”, in Czinkota, M.R. et al. (Ed.), Marketing: Best Practice, The Dryden Press, Fort Worth, TX, pp. 248-89.
16. Hansen, T. (2005), “Consumer adoption of online grocery buying: a discriminant analysis”, International Journal of Retail & Distribution Management, Vol. 33 Nos. 2-3, pp. 101-21.
17. He, O., Duan, Y., Fu, Z. and Li, D. (2006), “An innovation adoption study of online e-payment in Chinese companies”, Journal of Electronic Commerce in Organization, Vol. 4 No. 1, pp. 48-69.
18. Hsieh, J.Y. (2006), “Taiwan, the highest convenience store density around the world”, Excellence, Vol. 267, p. 44.
19. Hsieh, W.D. and Hsieh, Y.T. (2006), “Development of energy-saving control technologies for display cases in a convenience store”, Journal of Refrigeration & Air-Conditioning Technology, Vol. 39, pp. 59-66.
20. Higgins, K.T. (2003), “The rebirth of 7-eleven”, Marketing Management, July-August, pp. 18-21.
21. Hsu, Y.C. and Huang, H.L. (2006), “Alternative futures for convenience store management in Asia: an e-business perspective”, Journal of Futures Studies, Vol. 10 No. 3, pp. 79-88.
22. Hung, H. (2005), The King of Marketing Channels – The Way 7-Eleven Manage its Business, Weide Publishing Co., Taipei.
23. International Business Strategies (2007), “Retail in Taiwan”, Market Research Report, August, pp. 1-11.
24. Jackson, B.A. (2001), “Technology acquisition by terrorist groups: threat assessment informed by lessons from private sector technology adoption”, Studies in Conflict and Terrorism, Vol. 24 No. 3, pp. 183-213.
25. Jebeile, S. and Reeve, R. (2003), “The diffusion of e-learning innovations in an Australian secondary college: strategies and tactics for educational leaders”, The Innovation Journal, Vol. 8 No. 4, pp. 1-21.
26. Jin, B. and Kim, J.O. (2001), “Discount store retailing in Korea: shopping excitement, shopping motives and store attributes”, Journal of Global Marketing, Vol. 15 No. 2, pp. 81-107.
27. Keillor, B.D., Lewison, D., Hult, G.T.M. and Hauser, W. (2007), “The service encounter in a multi-national context”, Journal of Services Marketing, Vol. 21 No. 6, pp. 451-61.
28. Klemthong, S. and Roberts, L.M. (2006), “Adoption of internet and web technology for hotel marketing: A study of hotels in Thailand”, Journal of Business Systems, Governance and Ethics, Vol. 1 No. 2, pp. 47-66.
29. Lassk, F.G. (2000), “Investigating aspects of customer satisfaction at the c-store: the c-store product mix and image”, The Journal of Professional Services Marketing, Vol. 21 No. 2, pp. 15-26.
30. Lee, H.C., Hsieh, W.D. and Cho, L.Y. (2004), “Measurement and analysis of energy efficiency in a convenience store”, Journal of Refrigeration & Air-Conditioning Technology, Vol. 27, pp. 49-53.
31. Liu, P.P.H., Lin, J.Y.C. and Cheng, J.M.S. (2004), “Convenience stores or restaurants? The changing role of convenience stores”, Trade Magazine, No. 160, pp. 8-9.
32. McDade, S.R. and Oliva, T.A. (2002), “The organizational adoption of high-technology product ‘for use’: effects of sized, preference, and radicalness of impact”, Industrial Marketing Management, Vol. 31 No. 5, pp. 441-56.
33. Martinez, E., Polo, Y. and Flavian, C. (1998), “The acceptance and diffusion of new consumer durables: differences between first and last adopters”, Journal of Marketing, Vol. 15 No. 4, pp. 323-42.
34. Matsuo, H. and Ogawa, S. (2007), “Innovating innovation: the case of Seven-Eleven Japan”, International Commerce Review, Vol. 7 No. 2, pp. 105-14.
35. Meyer, C. and Schwager, A. (2007), “Understanding customer experience”, Harvard Business Review, Vol. 85 No. 2, pp. 117-26.
36. Millan, E.S. and Howard, E. (2007), “Shopping for pleasure? Shopping experiences of Hungarian consumers”, International Journal of Retail & Distribution Management, Vol. 35 No. 6, pp. 474-87.
37. Moore, G.C. and Benbasat, I. (1991), “Development of an instrument to measure the perceptions of adopting an information technology innovation”, Information systems Research, Vol. 2 No. 3, pp. 192-222.
38. NACS Online (2008a), “What is a convenience store?,” NACS Online, available at: www.nacsonline.com/NACS/Resource/IndustryResearch/what_is_a_cstore.html
39. NACS Online (2008b), “A short history of the convenience store industry”, NACS Online, available at: www.nacsonline.com/NACS/Resource/IndustryResearch/cstore_history.html
40. Nguyen, T.D. and Barret, N.J. (2006), “The adoption of the internet by export firms in transitional markets”, Asia Pacific Journal of Marketing and Logistics, Vol. 18 No. 1, pp. 29-42.
41. Nikkei online (2008), “Market saturated sense of convenience store”, Nikkei Online, available at: www.nikkei.co.jp/report/conveni/
42. Pan, M.J. (2003), “The quality and quantity of convenience stores meal boxes have been improved and the taste have become more preferable”, The Liberty Times, 1 August.
43. Petrak, L. (2007), “Dashing and dining: convenience stores expand and in some cases go upscale to garner sales”, Farm to Plate, August, pp. 26-8.
44. Piling, C. (2006), “Taiwan's dense market pits convenience stores in tight battle”, The Wall Street Journal, Eastern edition, April, New York, NY, p. B3I.
45. Pool, J.J. (1996), “Hot commodities: baked goods offer many options and hearty profits”, National Petroleum News, Vol. 88 No. 11, pp. 88-92.
46. Pronk, M.C.M., Blom, L.T.G., Bakker, A., Blaey, K.J., Jonkers, R., Rogers, E.M., Bakker, A. and Blaey, K.J. (2002), “Patient oriented activities in Dutch community pharmacy: diffusion of innovation”, Pharmacy World & Science, Vol. 24 No. 4, pp. 154-61.
47. Rapp, W.V. and Islam, M. (2006), “Japanese mini-banks: retail banking services through convenience stores”, Asian Business & Management, Vol. 5 No. 2, pp. 187-206.
48. Reynolds, N., Diamantopoulos, A. and Schlegelmilcsh, B.B. (1993), “Pretesting in questionnaire design: a review of the literature and suggestions for further research”, Journal of the Market Research Society, Vol. 35 No. 2, pp. 171-82.
49. Rogers, E.M. (2003), Diffusion of Innovations, 5th edn., Free Press, New York, NY.
50. Shi, F.L. (2003), “The convenience stores' status quo and future”, Taiwan Economic Research Monthly, Vol. 26 No. 8, pp. 60-67.
51. Sparks, L. (1996), “Reciprocal retail internationalization: The Southland Corporation, Ito-Yokado and 7-eleven convenience stores”, in Akehurst, G. and Alexander, N. (Eds), The Internationalization of Retailing, 1st ed., Routledge, Luton, pp. 57-96.
52. Sparks, L. (2000), “Seven-Eleven Japan and the Southland Corporation: a marriage of convenience?”, International Marketing Review, Vol. 17 Nos. 4-5, pp. 401-13.
53. Tan, M. and Teo, T.S.H. (2000), “Factors influencing the adoption of internet banking”, Journal of the Association for Information Systems, Vol. 1 No. 5, pp. 1-42.
54. Teo, T.S.H. and Pok, S.H. (2003), “Adoption of WAP-enabled mobile phones among internet users”, Omega, Vol. 31 No. 6, pp. 483-98.
55. Terasaka, A. (1998), “Development of new store types: the role of convenience stores in Japan”, Geo-Journal, Vol. 45, pp. 317-25.
56. The-Infoshop.com (2007), “Consumer food service in Taiwan”, The-Infoshop.com, available at: at www.the-infoshop.com/study/eo47730-cs-food.html
57. Ting, T.S. (2005), “Convenience stores' yesterday, today, and tomorrow”, Breakthrough, Vol. 243, pp. 38-41.
58. Venkatesh, V. and Davis, F.D. (2000), “A theoretical extension of the technology acceptance model: four longitudinal field studies”, Management Science, Vol. 46 No. 2, pp. 28-45.
59. Wagner, T. (2007), “Shopping motivation revised: a means-end chain analytical perspective”, International Journal of Retail & Distribution Management, Vol. 35 No. 7, pp. 569-82.
60. Waintroob, D., Martinez, M.S., Steigelmann, W.H. and Coffman, E.R. (2006), “Demand reduction and response for food-service and convenience stores”, Energy Engineering, Vol. 103 No. 5, pp. 37-49.
61. Wood, S. and Browne, S. (2007), “Convenience store location planning and forecasting-a practical research agenda”, International Journal of Retail & Distribution Management, Vol. 35 No. 4, pp. 233-55.