-
1
-
-
84986112920
-
An investigation of labour turnover with specific reference to Penny's Supermarkets
-
unpublished MBA in Retailing dissertation, University of Stirling, Stirling.
-
Ambrose, G.L. (1996), “An investigation of labour turnover with specific reference to Penny's Supermarkets”, unpublished MBA in Retailing dissertation, University of Stirling, Stirling.
-
(1996)
-
-
Ambrose, G.L.1
-
2
-
-
84986060694
-
The service encounter: diagnosing favourable and unfavourable incidents
-
Bitner, M.J., Booms, B.H. and Tetreault, M.S. (1990), “The service encounter: diagnosing favourable and unfavourable incidents”, Journal of Marketing, Vol. 54, pp. 71-84.
-
(1990)
Journal of Marketing
, vol.54
, pp. 71-84
-
-
Bitner, M.J.1
Booms, B.H.2
Tetreault, M.S.3
-
3
-
-
84986055271
-
The implications of labour turnover within a retail organisation
-
unpublished MBA in Retailing dissertation, University of Stirling, Stirling.
-
Bridle, R. (1998), “The implications of labour turnover within a retail organisation”, unpublished MBA in Retailing dissertation, University of Stirling, Stirling.
-
(1998)
-
-
Bridle, R.1
-
5
-
-
84986180602
-
Stress and female retail manager
-
Broadbridge, A. (2000), “Stress and female retail manager”, Women in Management Review, Vol. 15 No. 3, pp. 145-59.
-
(2000)
Women in Management Review
, vol.15
, pp. 145-159
-
-
Broadbridge, A.1
-
6
-
-
0142003095
-
Retail change: effects on employees’ job demands and home life
-
Broadbridge, A., Swanson, V. and Taylor, C. (2000), “Retail change: effects on employees’ job demands and home life”, International Review of Retail, Distribution and Consumer Research, Vol. 10 No. 4, pp. 417-32.
-
(2000)
International Review of Retail, Distribution and Consumer Research
, vol.10
, pp. 417-432
-
-
Broadbridge, A.1
Swanson, V.2
Taylor, C.3
-
7
-
-
84986097123
-
Relationship quality in services selling: an interpersonal influence perspective
-
Crosby, L., Evans, K.R. and Cowles, D. (1990), “Relationship quality in services selling: an interpersonal influence perspective”, Journal of Marketing, Vol. 54, pp. 68-81.
-
(1990)
Journal of Marketing
, vol.54
, pp. 68-81
-
-
Crosby, L.1
Evans, K.R.2
Cowles, D.3
-
8
-
-
0004021632
-
-
Clarendon Press, Oxford.
-
Gallie, D., White, M., Cheng, Y. and Tomlinson, M. (1998), Restructuring the Employment Relationship, Clarendon Press, Oxford.
-
(1998)
Restructuring the Employment Relationship
-
-
Gallie, D.1
White, M.2
Cheng, Y.3
Tomlinson, M.4
-
9
-
-
0039580216
-
The retailing of services – a challenging future
-
George, W.R. (1977), “The retailing of services – a challenging future”, Journal of Retailing, pp. 85-98.
-
(1977)
Journal of Retailing
, pp. 85-98
-
-
George, W.R.1
-
11
-
-
0008997694
-
Customers as oral participants in a service setting
-
Harris, K., Baron, S. and Radcliffe, J. (1995), “Customers as oral participants in a service setting”, Journal of Services Marketing, Vol. 9 No. 4, pp. 64-76.
-
(1995)
Journal of Services Marketing
, vol.9
, pp. 64-76
-
-
Harris, K.1
Baron, S.2
Radcliffe, J.3
-
12
-
-
0030099986
-
Employee performance cues in a hotel service environment: influence on perceived service quality, value and word-of-mouth intentions
-
Hartline, M.D. and Jones, K.C. (1996), “Employee performance cues in a hotel service environment: influence on perceived service quality, value and word-of-mouth intentions”, Journal of Business Research, Vol. 35, pp. 207-15.
-
(1996)
Journal of Business Research
, vol.35
, pp. 207-215
-
-
Hartline, M.D.1
Jones, K.C.2
-
13
-
-
84986111774
-
-
Incomes Data Services, London.
-
IDS Studies (2001), Absence Management, Incomes Data Services, London.
-
(2001)
Absence Management
-
-
-
14
-
-
84986055283
-
Maximising attendance
-
The Industrial Society.
-
(The) Industrial Society (2000), “Maximising attendance”, Managing Best Practice, Vol. 67, The Industrial Society.
-
(2000)
Managing Best Practice
, vol.67
-
-
-
15
-
-
85107910598
-
Customer switching behavior in services industries: an exploratory study
-
Keaveney, S.M. (1995), “Customer switching behavior in services industries: an exploratory study”, Journal of Marketing, Vol. 59, pp. 71-82.
-
(1995)
Journal of Marketing
, vol.59
, pp. 71-82
-
-
Keaveney, S.M.1
-
16
-
-
0009398639
-
Antecedent attitudes of effective managerial performance
-
Lawler, E.E. and Porter, L. (1967), “Antecedent attitudes of effective managerial performance”, Organizational Behavior and Human Performance, Vol. 2, pp. 122-42.
-
(1967)
Organizational Behavior and Human Performance
, vol.2
, pp. 122-142
-
-
Lawler, E.E.1
Porter, L.2
-
18
-
-
84986140078
-
An investigation of labour turnover and employee retention within CRS food division
-
unpublished MBA in Retailing dissertation, University of Stirling, Stirling.
-
Mockford, D. (1996), “An investigation of labour turnover and employee retention within CRS food division”, unpublished MBA in Retailing dissertation, University of Stirling, Stirling.
-
(1996)
-
-
Mockford, D.1
-
20
-
-
84986170743
-
The impact of retail sales force responsiveness on consumers’ perceptions of value
-
Naylor, G. and Frank, K.E. (2000), “The impact of retail sales force responsiveness on consumers’ perceptions of value”, Journal of Services Marketing, Vol. 14 No. 4, pp. 310-22.
-
(2000)
Journal of Services Marketing
, vol.14
, pp. 310-322
-
-
Naylor, G.1
Frank, K.E.2
-
21
-
-
0029512896
-
Flexibility, skill and technical change in UK retailing
-
Penn, R. (1995), “Flexibility, skill and technical change in UK retailing”, The Service Industries Journal, Vol. 15 No. 3, pp. 229-42.
-
(1995)
The Service Industries Journal
, vol.15
, pp. 229-242
-
-
Penn, R.1
-
22
-
-
84986056476
-
Sales associates: the vital retail link
-
Rabinovitch, L. (1997), “Sales associates: the vital retail link”, Direct Marketing, Vol. 60 No. 6, pp. 12-13.
-
(1997)
Direct Marketing
, vol.60
, pp. 12-13
-
-
Rabinovitch, L.1
-
23
-
-
84986132564
-
Advances in the internal marketing concept: definition, synthesis and extension
-
Rafiq, M. and Ahmed, P.K. (2000), “Advances in the internal marketing concept: definition, synthesis and extension”, Journal of Services Marketing, Vol. 14 No. 6, pp. 449-62.
-
(2000)
Journal of Services Marketing
, vol.14
, pp. 449-462
-
-
Rafiq, M.1
Ahmed, P.K.2
-
24
-
-
84986055286
-
An investigation into the causes of labour turnover within Farmfoods Limited
-
unpublished MBA in Retailing dissertation, University of Stirling, Stirling.
-
Savage, G.C. (1997), “An investigation into the causes of labour turnover within Farmfoods Limited”, unpublished MBA in Retailing dissertation, University of Stirling, Stirling.
-
(1997)
-
-
Savage, G.C.1
-
25
-
-
33748801909
-
Management and productivity increases
-
Savery, L.K. (1998), “Management and productivity increases”, Journal of Management Development, Vol. 17 No. 1, pp. 68-74.
-
(1998)
Journal of Management Development
, vol.17
, pp. 68-74
-
-
Savery, L.K.1
-
26
-
-
33847257220
-
Retailing in the, 1990s: differentiation through customer service?
-
Sparks, L. (1991), “Retailing in the, 1990s: differentiation through customer service?”, Irish Marketing Review, Vol. 5 No. 2, pp. 28-38.
-
(1991)
Irish Marketing Review
, vol.5
, pp. 28-38
-
-
Sparks, L.1
-
28
-
-
1842657321
-
Retail service quality and perceived value
-
Sweeney, J.C., Souter, G.N. and Johnson, L.W. (1997), “Retail service quality and perceived value”, Journal of Retailing and Consumer Services, Vol. 4 No. 1, pp. 39-48.
-
(1997)
Journal of Retailing and Consumer Services
, vol.4
, pp. 39-48
-
-
Sweeney, J.C.1
Souter, G.N.2
Johnson, L.W.3
-
29
-
-
0005753889
-
Viewpoint: securing competitive advantage through progressive staffing policies
-
Uncles, M. (1995), “Viewpoint: securing competitive advantage through progressive staffing policies”, International Journal of Retail & Distribution Management, Vol. 23 No. 7, pp. 4-6.
-
(1995)
International Journal of Retail & Distribution Management
, vol.23
, pp. 4-6
-
-
Uncles, M.1
-
30
-
-
84986089888
-
Risky business … : risk-reducing strategies in retail purchases
-
Barcelona, July.
-
Ward, P., Davies, B. and Sturrock, F. (2000), “Risky business … : risk-reducing strategies in retail purchases”, Proceedings of the EARCDR Conference, Barcelona, July.
-
(2000)
Proceedings of the EARCDR Conference
-
-
Ward, P.1
Davies, B.2
Sturrock, F.3
-
31
-
-
0002189654
-
Sources of consumer satisfaction with retail outlets
-
Westbrook, R.A. (1981), “Sources of consumer satisfaction with retail outlets”, Journal of Retailing, Vol. 57 No. 3, pp. 68-85.
-
(1981)
Journal of Retailing
, vol.57
, pp. 68-85
-
-
Westbrook, R.A.1
|