CRM packaged software: A study of organisational experiences

Business Process Management Journal

Volumn 9, Issue 5, 2003, Pages 603-616

  Light, Ben ^a  

^a UNIVERSITY OF SALFORD   (United Kingdom)

Author keywords

Computer software; Customer information; Customer service management

Indexed keywords

EID: 84986091923     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637150310496712     Document Type: Article

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