The effect of competitive strategies and organizational structure on hotel performance

International Journal of Contemporary Hospitality Management

Volumn 24, Issue 1, 2012, Pages 140-159

  Tavitiyaman, Pimtong ^a   Qiu Zhang, Hanqin ^a   qu, Hailin ^b  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^b OKLAHOMA STATE UNIVERSITY   (United States)

Author keywords

Brand image; Competitive strategy; Hotels; Human resource management; Information technology; Organizational performance; Organizational structure; United States of America

Indexed keywords

EID: 84986079260     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596111211197845     Document Type: Article

References (52)

1. Aaker, D.A. (1996), “Measuring brand equity across products and markets”, California Management Review, Vol. 38 No. 3, pp. 102-20.
2. American Hotel and Lodging Association (2008), “Annual report 2008”, available at: www.ahla.com/uploadedFiles/AHLA/About_Us/AnnualReport2008.pdf (accessed January 15, 2010).
3. Ataman, B. and Ulengin, B. (2003), “A note on the effect of brand image on sales”, Journal of Product & Brand Management, Vol. 12 No. 4, pp. 237-50.
4. Barney, J.B. (1991), “Firm resources and sustained competitive advantage”, Journal of Management, Vol. 17 No. 1, pp. 99-120.
5. Baron, R.M. and Kenny, D.A. (1986), “The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations”, Journal of Personality and Social Psychology, Vol. 51 No. 6, pp. 1173-82.
6. Barth, H. (2003), “Fit among competitive strategy, administrative mechanism, and performance: a comparative study of small firms in mature and new industries”, Journal of Small Business Management, Vol. 41 No. 2, pp. 133-47.
7. Botten, N. and McManus, J. (1999), Competitive Strategies for Service Organisations, Purdue University Press, West Lafayette, IN.
8. Braunsberger, K., Gates, R. and Ortinau, D.J. (2005), “Prospective respondent integrity behavior in replying to direct mail questionnaires: a contributor in overestimating nonresponse rates”, Journal of Business Research, Vol. 58 No. 3, pp. 260-7.
9. Bridoux, F. (1997), “A resource-based approach to performance and competition: an overview of the connections between resources and competition”, Strategic Management Journal, Vol. 18 No. 1, pp. 1-21.
10. Burns, T. and Stalker, G.M. (1961), The Management of Innovation, Tavistock, London.
11. Chathoth, P.K. and Olsen, M.D. (2007), “The effect of environment risk, corporate strategy, and capital structure on firm performance: an empirical investigation of restaurant firms”, International Journal of Hospitality Management, Vol. 26 No. 3, pp. 502-16.
12. Claver-Cortes, E., Molina-Azorin, J.F. and Pereira-Moliner, J. (2007), “The impact of strategic behaviors on hotel performance”, International Journal of Contemporary Hospitality Management, Vol. 19 No. 1, pp. 6-20.
13. Covin, J. and Slevin, D. (1990), “New venture strategic posture, structure and performance: an industry life cycle analysis”, Journal of Business Venturing, Vol. 5 No. 2, pp. 123-35.
14. Crichton, E. and Edgar, D. (1995), “Managing complexity for competitive advantage: an IT perspective”, International Journal of Contemporary Hospitality Management, Vol. 7 Nos 2/3, pp. 12-18.
15. Crook, T.R., Ketchen, D.J. and Snow, C.C. (2003), “Competitive edge: a strategic management model”, Cornell Hotel and Restaurant Administration Quarterly, Vol. 44 No. 3, pp. 44-53.
16. Dalton, D.R., Todor, W.D., Spendolini, M.J., Fielding, G.J. and Porter, L.W. (1980), “Organization structure and performance: a critical review”, Academy of Management Review, Vol. 5 No. 1, pp. 49-64.
17. Dash, S., Bruning, E. and Guin, K.K. (2009), “A cross-cultural comparison of individualism's moderating effect on bonding and commitment in banking relationships”, Marketing Intelligence & Planning, Vol. 27 No. 1, pp. 146-69.
18. Dev, C.S., Erramilli, M.K. and Agarwal, S. (2002), “Brands across borders: determining factors in choosing franchising or management contracts for entering international markets”, Cornell Hotel and Restaurant Administration Quarterly, Vol. 43 No. 6, pp. 91-104.
19. Donavan, D.T., Brown, T.J. and Mowen, J.C. (2004), “Internal benefits of service-worker customer orientation: job satisfaction, commitment, and organizational citizenship behaviors”, Journal of Marketing, Vol. 68 No. 1, pp. 128-46.
20. Enz, C.A. (2008), “Creating a competitive advantage by building resource capability”, Cornell Hospitality Quarterly, Vol. 49 No. 1, pp. 73-8.
21. Galbreath, J. and Galvin, P. (2004), “Which resources matter? A fine-grained test of the resource-based view of the firm”, Academy of Management Best Paper Proceedings: Academy of Management Conference, New Orleans, LA, August, pp. L1-L6.
22. Galetic, L., Prester, J. and Nacinovic, I. (2007), “Organization as a source of competitive advantage: case of Croatia”, The Business Review, Vol. 7 No. 1, pp. 130-6.
23. Graham, D.F. and Strombom, M. (1998), “The determinants of franchisee performance: an empirical investigation”, International Small Business Journal, Vol. 16 No. 4, pp. 28-46.
24. Grant, R.M. (1991), “The resource-based theory of competitive advantage: implications for strategy formulation”, California Management Review, Vol. 33 No. 3, pp. 114-34.
25. Grinyer, P.H., Yasai-Ardekani, M. and Al-Bazzaz, S. (1980), “Strategy, structure, the environment, and financial performance in 48 United Kingdom companies”, Academy of Management Journal, Vol. 23 No. 2, pp. 193-220.
26. Hair, J.F. Jr, Black, W.C., Babin, B.J., Anderson, R.E. and Tatham, R.L. (2006), Multivariate Data Analysis, 6th ed., Pearson Prentice Hall, Upper Saddle River, NJ.
27. Hibbets, A.R., Albright, T. and Funk, W. (2003), “The competitive environment and strategy of target costing implementers: evidence from the field”, Journal of Managerial Issues, Vol. 15 No. 1, pp. 65-81.
28. Holverson, S. and Revaz, F. (2006), “Perceptions of European independent hoteliers: hard and soft branding choices”, International Journal of Contemporary Hospitality Management, Vol. 18 No. 5, pp. 398-413.
29. Jogaratnam, G. and Tse, E.C.Y. (2004), “The entrepreneurial approach to hotel operation: evidence from the Asia-Pacific hotel industry”, Cornell Hotel and Restaurant Administration Quarterly, Vol. 45 No. 3, pp. 248-59.
30. Jogaratnam, G. and Tse, E.C.Y. (2006), “Entrepreneurial orientation and the structuring of organizations: performance evidence from the Asian hotel industry”, International Journal of Contemporary Hospitality Management, Vol. 18 No. 6, pp. 454-68.
31. Jonsson, C. and Devonish, D. (2009), “An exploratory study of competitive strategies among hotels in a small developing Caribbean state”, International Journal of Contemporary Hospitality Management, Vol. 21 No. 4, pp. 491-500.
32. Keller, K.L. and Lehmann, D.R. (2003), “How do brands create value?”, Marketing Management, Vol. 12 No. 3, pp. 26-40.
33. Khandwalla, P.N. (1977), The Design of Organizations, Harcourt Brace Jovanovich, New York, NY.
34. Kim, B.Y. and Oh, H. (2004), “How do hotel firms obtain a competitive advantage?”, International Journal of Contemporary Hospitality Management, Vol. 16 No. 1, pp. 65-71.
35. Kim, H.B., Kim, W.G. and An, J.A. (2003), “The effect of customer-based brand equity on firms' financial performance”, Journal of Consumer Marketing, Vol. 20 No. 4, pp. 335-51.
36. Law, R. and Jogaratnam, G. (2005), “A study of hotel information technology applications”, International Journal of Contemporary Hospitality Management, Vol. 17 No. 2, pp. 170-80.
37. Maffei, M.J. and Meredith, J. (1995), “Infrastructure and flexible manufacturing technology: theory development”, Journal of Operations Management, Vol. 13 No. 4, pp. 273-98.
38. Olsen, M.D., West, J. and Tse, E.C.Y. (2008), Strategic Management in the Hospitality Industry, 3rd ed., Prentice Hall, New York, NY.
39. O'Neill, J.W. and Xiao, Q. (2006), “The role of brand affiliation in hotel market value”, Cornell Hotel and Restaurant Administration Quarterly, Vol. 47 No. 3, pp. 210-23.
40. Phillips, P.A., Davies, F. and Moutinho, L. (2002), “Assessing the impact of market-focused and price-based strategies on performance”, Journal of Market-focused Management, Vol. 5 No. 3, pp. 219-38.
41. Robbin, S.P. and DeCenzo, D.A. (2005), Fundamentals of Management: Essential Concepts and Applications, Prentice Hall, Upper Saddle River, NJ.
42. Sainaghi, R. (2010), “Hotel performance: state of the art”, International Journal of Contemporary Hospitality Management, Vol. 22 No. 7, pp. 920-52.
43. Sharma, A. and Upneja, A. (2005), “Factors influencing financial performance of small hotels in Tanzania”, International Journal of Contemporary Hospitality Management, Vol. 17 Nos 6/7, pp. 504-15.
44. Siemsen, E., Roth, A. and Oliveira, P. (2010), “Common method bias in regression models with linear, quadratic, and interaction effects”, Organizational Research Methods, Vol. 13 No. 3, pp. 456-76.
45. Simons, R. (2000), Performance Measurement and Control Systems for Implementing Strategy, Prentice Hall, London.
46. Tarigan, R. (2005), “An evaluation of the relationship between alignment of strategic priorities and manufacturing performance”, International Journal of Management, Vol. 22 No. 4, pp. 586-98.
47. Tse, E.C.Y. (1991), “An empirical analysis of organizational structure and financial performance in the restaurant industry”, International Journal of Hospitality Management, Vol. 10 No. 1, pp. 59-72.
48. Venkatraman, N. and Ramanujam, V. (1986), “Measurement of business performance in strategy research: a comparison of approaches”, Academy of Management Review, Vol. 11 No. 4, pp. 801-14.
49. Wang, D.S. and Shyu, C.L. (2008), “Will the strategic fit between business and HRM strategy influence HRM effectiveness and organizational performance?”, International Journal of Manpower, Vol. 29 No. 2, pp. 92-110.
50. Whitla, P., Walters, P.G.P. and Davies, H. (2007), “Global strategies in the international hotel industry”, International Journal of Hospitality Management, Vol. 26 No. 4, pp. 777-92.
51. Wong, K.K.F. and Kwan, C. (2001), “An analysis of the competitive strategies of hotels and travel agents in Hong Kong and Singapore”, International Journal of Contemporary Hospitality Management, Vol. 13 No. 6, pp. 293-303.
52. Yeh, R.J., Leong, J.K., Blecher, L. and Lai, H.H.S. (2005), “Analysis of hoteliers' e-commerce and information technology applications: business travelers' perceptions”, International Journal of Hospitality & Tourism Administration, Vol. 6 No. 2, pp. 29-62.