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Volumn 23, Issue , 2002, Pages 294-301

Internal marketing strategies in LIS: a strategic management perspective

Author keywords

Internal marketing; Management; Public libraries

Indexed keywords


EID: 84986078131     PISSN: 01435124     EISSN: None     Source Type: Journal    
DOI: 10.1108/01435120210432264     Document Type: Article
Times cited : (21)

References (24)
  • 1
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    • The strengths and weaknesses of internal marketing
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    • (2000) Internal Marketing: Directions for Management , pp. 43-60
    • Ballantyne, D.1
  • 2
    • 0002183869 scopus 로고
    • The employee as customer
    • reproduced in Lovelock, C. (Ed.) (1984), Services Marketing, Prentice-Hall, Englewood Cliffs, NJ, pp. 271-8.
    • Berry, L. (1981), “The employee as customer”, Journal of Retail Banking, Vol. 3 No. 1, pp. 25-8, reproduced in Lovelock, C. (Ed.) (1984), Services Marketing, Prentice-Hall, Englewood Cliffs, NJ, pp. 271-8.
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    • Berry, L.1
  • 6
    • 1542397132 scopus 로고    scopus 로고
    • An internal marketing approach to public sector management: the marketing and human resources interface
    • Ewing, M.T. and Caruana, A. (1999), “An internal marketing approach to public sector management: the marketing and human resources interface”, The International Journal of Public Sector Management, Vol. 12 No. 1, pp. 17-26.
    • (1999) The International Journal of Public Sector Management , vol.12 , Issue.1 , pp. 17-26
    • Ewing, M.T.1    Caruana, A.2
  • 7
    • 0041747172 scopus 로고
    • Internal marketing: concepts, measurement and application
    • Foreman, S.K. and Money, A.H. (1995), “Internal marketing: concepts, measurement and application”, Journal of Marketing Management, Vol. 11 No. 8 p. 755.
    • (1995) Journal of Marketing Management , vol.11 , Issue.8 , pp. 755
    • Foreman, S.K.1    Money, A.H.2
  • 8
    • 21844523535 scopus 로고
    • Trends in marketing services
    • Gorchels, L.M. (1995), “Trends in marketing services”, Library Trends, Vol. 43 No. 3, pp. 494-509.
    • (1995) Library Trends , vol.43 , Issue.3 , pp. 494-509
    • Gorchels, L.M.1
  • 9
    • 0009025944 scopus 로고
    • Internal marketing: the key to external marketing success
    • Greene, W., Walls, G. and Schrest, L. (1994), “Internal marketing: the key to external marketing success”, Journal of Services Marketing, Vol. 8 No. 4, pp. 5-13.
    • (1994) Journal of Services Marketing , vol.8 , Issue.4 , pp. 5-13
    • Greene, W.1    Walls, G.2    Schrest, L.3
  • 12
    • 84986158628 scopus 로고    scopus 로고
    • Marketing: the way forward
    • available at: (accessed 2 January 2002).
    • Hill, N. (2001), “Marketing: the way forward”, Bnet, available at: www.bnet.co.uk/bnet/documents/m9ka00001 (accessed 2 January 2002).
    • (2001) Bnet
    • Hill, N.1
  • 13
    • 77956797885 scopus 로고    scopus 로고
    • Employee attitudes and responses
    • Varey, R.J. and Lewis, B. (Eds) Routledge, London
    • Hogg, G. and Carter, C. (2000), “Employee attitudes and responses”, in Varey, R.J. and Lewis, B. (Eds), Internal Marketing: Directions for Management, Routledge, London, pp. 109-24.
    • (2000) Internal Marketing: Directions for Management , pp. 109-124
    • Hogg, G.1    Carter, C.2
  • 14
    • 0442264201 scopus 로고    scopus 로고
    • Investing in people: internal marketing and corporate culture
    • Hogg, G., Carter, S. and Dunne, A. (1998), “Investing in people: internal marketing and corporate culture”, Journal of Marketing Management, Vol. 12 No. 6, pp. 879-95.
    • (1998) Journal of Marketing Management , vol.12 , Issue.6 , pp. 879-895
    • Hogg, G.1    Carter, S.2    Dunne, A.3
  • 18
    • 84911040586 scopus 로고    scopus 로고
    • Strategy and internal marketing
    • available at: (accessed 2 January 2002).
    • Morgan, N.A. (2001), “Strategy and internal marketing”, in International Encyclopaedia of Business and Management, available at: www. itbp.com/strategy/iebm/strategy_and_internal_ marketing.htm (accessed 2 January 2002).
    • (2001) International Encyclopaedia of Business and Management
    • Morgan, N.A.1
  • 21
    • 84993027385 scopus 로고    scopus 로고
    • A framework for research in internal marketing and the study of service quality: some propositions
    • Pitt, M., Bruwer, J., Nel, D. and Berthon, J.P. (1999), “A framework for research in internal marketing and the study of service quality: some propositions”, Management Research News, Vol. 22 No. 7, pp. 1-11.
    • (1999) Management Research News , vol.22 , Issue.7 , pp. 1-11
    • Pitt, M.1    Bruwer, J.2    Nel, D.3    Berthon, J.P.4
  • 22
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    • Advances in the internal marketing concept: definition, synthesis and extension
    • Rafiq, M. and Ahmed, P.K. (2000), “Advances in the internal marketing concept: definition, synthesis and extension”, The Journal of Services Marketing, Vol. 14 No. 6, pp. 449-62.
    • (2000) The Journal of Services Marketing , vol.14 , Issue.6 , pp. 449-462
    • Rafiq, M.1    Ahmed, P.K.2
  • 24
    • 84986141757 scopus 로고
    • The integration of internal marketing into the organizational culture of service firms
    • available at: (accessed 2 January 2002).
    • Sutter, T. A. (1995), “The integration of internal marketing into the organizational culture of service firms”, Small Business Advancement National Centre, available at: www.sbaer.uca.edu/docs/proceedingsII/95swa423.htm (accessed 2 January 2002).
    • (1995) Small Business Advancement National Centre
    • Sutter, T.A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.