Quality cost analysis in IS09000certified Turkish companies

Managerial Auditing Journal

Volumn 17, Issue , 2002, Pages 101-104

  Halis, Muhsin ^a   Oztas, Ahmet ^a  

^a GAZIANTEP UNIVERSITY   (Turkey)

Author keywords

Cost of quality; Cost benefit analysis; Quality assurance; Total quality management; Turkey

Indexed keywords

EID: 84986065046     PISSN: 02686902     EISSN: None     Source Type: Journal    
DOI: 10.1108/02686900210412315     Document Type: Article

References (9)

1. BS 6143-2 (1990), Guide to Determination and use of quality related Cost, BSI, London.
2. Crosby, P.B. (1979), Quality is Free: The Art of Making Quality Certain, McGraw-Hill, New York, NY.
3. Feigenbaum, A.V. (1983), Total Quality Control, 3rd ed., McGraw-Hill, New York, NY.
4. Halis, M. (2000), Total Quality Management and ISO-9000 Quality Assurance Systems, Beta, Istanbul.
5. Hwang, G.H. and Aspinwall, E.M. (1999), “The development of quality cost model in a telecommunications company”, Total Quality Management, Vol. 10 No. 7 p. 950.
6. Juran, J.M. and Gryna, F.M. (1993), Quality Planning and Analysis, 3rd ed., McGraw-Hill, New York, NY.
7. Masser, W.J. (1957), “The quality manager and quality cost”, Industrial Quality, October, pp. 5-8.
8. Oztas, A. and Ulusoy, Y. (2000), Implementation of ISO 9000 and TQM in the Turkish Ready-Mixed Concrete Industry, ICIT-5th. Singapore.
9. Tatikonda, L.U. and Tatikonda, R.J. (1996), “Measuring and reporting the cost of quality”, Production and Inventory Management Journal, Vol. 37, pp. 1-7.