The development of a quality cost model in a telecommunications company

Total Quality Management

Volumn 10, Issue 7, 1999, Pages 949-965

  Hwang, Gee Hyun ^a   Aspinwall, Elaine M ^b  

^a KT Cooperation   (South Korea)

^b UNIVERSITY OF BIRMINGHAM   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 1542736234     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/0954412997145     Document Type: Article

References (26)

1. ASHER, J.M. (1988) Cost of quality in service industries, International Journal of Quality & Reliability Management, 5, pp. 38-46.
2. ASQC (1971) Quality Costs. What and How, 2nd Edn (Milwaukee, WI, ASQC Quality Press).
3. BRENNAN, L. (1989) Quality costs determination on a production line, International Journal of Quality & Reliability Management, 7, pp. 43-58.
4. BS 6143: Part 1 (1992) Guide to the Economics of Quality-Process Cost Model (London, BSI).
5. BS 6143: Part 2 (1990) Guide to Determination and use of Quality-related Costs (London, BSI).
6. BS EN ISO 9004 (1994) Quality Management and Quality System Element-Guidelines (Zeneva, International Organisation for Standardization).
7. COX, B. (1982) The role of the management accountant in quality costing, Quality Assurance, 8, pp. 82-84.
8. CROSBY, P.B. (1979) Quality is Free (New York, McGraw-Hill).
9. CROSBY, P.B. (1983) Don't be defensive about the cost of quality, Quality Progress, April, pp. 38-39.
10. CROSBY, P.B. (1984) Quality without Tears (New York, McGraw-Hill).
11. DALE, B.G. & PLUNKETT, J.J. (1991) Quality Costing (London, Chapman & Hall).
12. DEMING, W.E (1986) Out of the Crisis (Cambridge, MA, MIT, Centre of Advanced Engineering Study).
13. FEIGENBAUM, A.V. (1956) Total quality control, Harvard Business Review, 34, pp. 93-101.
14. GOULDEN, C. & RAWLINS, L. (1995) A hybrid model for process quality costing, International Journal of Quality & Reliability Management, 12, 32-37.
15. HORNGREN, C.T. (1990) Introduction to Management Accounting, 8th Edn (New Jersey, USA, Prentice-Hall).
16. HWANG, G.H. & ASPINWALL, E.M. (1996) Quality cost models and their application: a review, Total Quality Management, 7, pp. 267-281.
17. IMAI, M. (1986) Kaizen: The Key to Japan's Competitive Success (New York, Random House).
18. MARGAVIO, G.W., MARGAVIO, T.M. & FINK, R.L. (1993) Quality improvement technology using the Taguchi method, The CPA Journal, December, pp. 72-75.
19. MASSER, W.J. (1957) The quality manager and quality costs, Industrial Quality, October, pp. 5-8.
20. MODARRESS, B. & ANSARI, A. (1985) Two new dimensions in the cost of quality, International Journal of Quality & Reliability Management, 4, pp. 9-20.
21. PLUNKETT, J.J. & DALE, B.G. (1984) A study of audits, inspection and quality costs in the pressure vessel fabrication sector of the process plant industry, Proceedings of the Institution of Mechanical Engineers, 198B, pp. 45-54.
22. PLUNKETT, J.J. & DALE, B.G. (1986) Quality costing: a summary of research findings, Quality Assurance, 12, pp. 40-43.
23. PORTER, L.J. & RAYNER, P. (1992) Quality costing for total quality management, International Journal of Production Economics, 27, pp. 69-81.
24. ROBISON, J. (1993) COQ Implementation in a Service Organisation, ASQC Quality Congress Transactions, Boston, pp. 803-809.
25. ROONEY, E.M. (1987) The measurement and reduction of quality cost, PhD Thesis, Cranfield Institute of Technology.
26. WINCHELL, W.O. & BOLTON, C.J. (1987) Quality cost analysis: extend the benefits, Quality Progress, September, pp. 71-73.